Role Description Lead and ensure the successful delivery of ServiceNow implementation and support engagements. - Drive business development in the sector, including: - Supporting the execution of the segment strategy - Evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities - Supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations - Support the practice leadership team to develop Sales strategies for growing the practice. - Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. - Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance. - Mentor more junior team members in ServiceNow platform best practices and business analysis, project management. - Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year. - Build and develop relationship/partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries. - Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits. - Support to develop thought leadership content and marketing material. - Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector. Qualifications - Minimum of TEN (10) years of professional experience - A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements. - US Citizenship is contractually required - Travel Requirements: Willingness to travel up to 25% - Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas - Active ServiceNow certifications or ability to achieve relevant certifications upon hire - Expert business development skills as well as managing relationships with both clients and internal stakeholders - Business operations and/or strategic planning experience - Demonstrable skills of managing multiple clients - Exceptional communication and presentation skills - Bachelor’s degree required - Experience with Project Management and Agile Scrum or SAFe delivery standards Requirements - Active Secret Clearance (preferred) - Project Management Professional (PMP) Certified (preferred) - Agile Scrum or SAFe Agile certified (preferred) - Prior experience building a ServiceNow practice area or delivery team preferred. - Customer-oriented and great at building client relationships - Preferred candidate local to the Washington DC area or willing to relocate Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend

• Optimize the business functions at USPS • Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance • Ensure the platform effectively supports business operations and IT Service Management requirements • Enhance the customer's operational capabilities and drive efficiency • Shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals

• The ServiceNow Shared Service Analyst is responsible for providing broad expertise and hands-on support to the People Services and Operations function and key stakeholders through ServiceNow. • This role ensures optimization of the ServiceNow technology, including process workflows, case management and the portal experience. • The incumbent collaborates with cross-functional partners and third-party vendors to support continuous process improvement, metrics and reporting, and special projects in support of Human Resources goals.

• Provide technical oversight and support across all areas of the RTX ServiceNow platform. • Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards. • Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead. • Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce). • Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations. • Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform. • Stay current on ServiceNow platform updates, new features and industry trends. • Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.