• Provide technical oversight and support across all areas of the RTX ServiceNow platform. • Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards. • Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead. • Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce). • Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations. • Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform. • Stay current on ServiceNow platform updates, new features and industry trends. • Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

• Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment. • Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations • Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed • Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Answer technical and application configuration questions • Configure and customize new applications and modules within the ServiceNow platform • Implement new functionality for customers while following ServiceNow best practices • Assist in troubleshooting ServiceNow upgrades, patching, and release management • Provide analysis of problems and possible solutions • Produce detailed documentation on all work completed • Lead technical implementation teams including code review for less experienced consultants • Develop and configure required integration components such as SSO, LDAP, and APIs • Develop and enhance ServiceNow portal components to improve user experience • Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient • Conduct technical training and knowledge transfer sessions • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions • Maintain 80% billable utilization target • Other duties as assigned and requested

Role Description Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment. This position is fully remote, candidates for this role must be located in Canada. - Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations - Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed - Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them - Answer technical and application configuration questions - Configure and customize new applications and modules within the ServiceNow platform - Implement new functionality for customers while following ServiceNow best practices - Assist in troubleshooting ServiceNow upgrades, patching, and release management - Provide analysis of problems and possible solutions - Produce detailed documentation on all work completed - Lead technical implementation teams including code review for less experienced consultants - Develop and configure required integration components such as SSO, LDAP, and APIs - Develop and enhance ServiceNow portal components to improve user experience - Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient - Conduct technical training and knowledge transfer sessions - Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions - Maintain 80% billable utilization target - Other duties as assigned and requested Qualifications - 4+ years of experience implementing, configuring, and customizing ServiceNow - 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP) - Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog) - Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0 - Familiarity with integrations using REST/SOAP web services - Ability to work remotely and collaborate with distributed teams - Ability to understand and implement complex end-user requirements - Strong organizational skills and ability to manage multiple projects Requirements - Required: ServiceNow Certified System Administrator (CSA) - Required: ServiceNow Implementation Specialist certification in two or more application areas Benefits - The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. - Flexible remote work options - Additional PTO day for mental health - Competitive paid time off - Half-day Fridays - Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. - Paid maternity and paternity leave for biological birth and adoption - Newborn, adoption and fertility assistance - Competitive training & development programs - Extended Healthcare Plan - Group RRSP with employer match - 10 days toward bereavement leave - Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice. Compensation Range The anticipated compensation range for this position is $120,000-140,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors. Equal Employment Opportunity Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommends and delivers solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer • Prepares and executes workshops • Promotes process standardization and efficiencies • Determines and documents detailed requirements • Designs process solutions • Provides advisory and implementation services and solutions • Configures the platform and applications • Trains, enables, and/or educates the client on the solution • Provides post go-live support • Builds in-depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities