Head of TikTok Shop

Location

United States

Posted

75 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Head of TikTok Shop

SocialCommerceClub

Role Description To build, lead, and scale a high-efficiency TikTok Shop (TTS) engine. You are responsible for the collective performance, profitability, and operational excellence of all TTS pods. Your primary objective is to maintain a 70% Gross Margin standard, ensuring the department scales through superior systems and automation rather than just headcount. As the Head of TikTok Shop, you sit at the intersection of Strategy, Leadership, and Profitability. You don't just manage people; you manage the "Product" of our service. You are the architect of the TTS playbook, the mentor to the Strategists, and the guardian of the department’s bottom line. With a 70% margin target, your role is heavily focused on operational leverage: identifying where human effort can be replaced by SOPs, AI, or specialized offshore support to keep delivery costs low and quality high. What You’ll Own - Departmental Strategy & Standards - The Playbook: Develop and refine the "TTS Way"—the standardized methodology for shop structure, creator scaling, and ad integration. - Efficiency Audits: Conduct regular "Pod Audits" to ensure Command Center hygiene and identify "labor leaks" where pods are over-servicing beyond the scope. - Innovation: Stay 6 months ahead of TikTok platform changes to bake them into the team’s workflow before they become disruptions. - Pod Performance & Economics (The 70% Standard) - Margin Optimization: Own the P&L for the TTS department. Ensure pods operate at a 70% Gross Margin by optimizing staffing ratios and reducing "rework." - Performance Oversight: Monitor the 90% execution rate across all pods; intervene when pods fall behind on SLAs or client KPIs. - Resource Planning: Work with the Head of Service Delivery to forecast capacity and trigger hiring only when utilization hit thresholds that threaten the 70% margin. - Leadership & Talent Development - Management: Direct management of Strategists. Conduct weekly 1:1s focused on portfolio health, margin maintenance, and professional growth. - Training: Bridge the gap between Associate and Strategist roles, ensuring a clear "bench" of talent ready for promotion. - Hiring: Lead the technical interview process for new TTS hires, ensuring they can operate within a high-output, system-driven environment. - High-Stakes Client Success - Escalation Lead: Act as the primary point of contact for "Code Red" client situations, developing save plans and navigating sensitive renewals. - Strategic Advisory: Join quarterly business reviews (QBRs) for top-tier clients to provide executive-level confidence and expansion ideas. - Churn Mitigation: Maintain the Logo Churn target of <2%, conducting post-mortems on every lost account to improve the system. - Systems & Automation Partnership - Leverage: Identify delivery bottlenecks and partner with Ops/Dev to automate or "SaaSify" manual tasks (e.g., automated reporting, creator outreach scripts). - Visibility: Ensure dashboards exist so delivery health and pod margins are visible weekly and actionable daily. Key Metrics for Success (KPIs) - Average Pod Gross Margin: ≥ 70% (Quarter average across all pods) - Net Revenue Retention (NRR): ≥ 85% - Monthly Logo Churn: ≤ 2.0% - Department Execution Rate: ≥ 90% (On-time tasks across all pods) - Utilization Rate: 80–85% (Balanced for peak margin without burnout) Decision Rights - Strategic: Full authority over departmental SOPs and "The TTS Playbook." - Personnel: Authority to reassign team members between pods to balance workload or protect the 70% margin goal. - Financial: Approval of pod-level resource spends (freelancers, tools) provided the 70% margin threshold is maintained. Escalation Required for: - Any structural change that drops pod margins below 65% - Budget changes >20% at the department level - Termination of key personnel You’ll Thrive Here If You... - Have successfully scaled high-volume TikTok Shop accounts and understand the "pain points" of the platform. - Think in Systems: You see a manual task and immediately think about how to automate it to save margin. - Are a "Manager-Doer" who can lead a high-level strategy meeting and then audit a pod’s time-tracking or task efficiency. - Are obsessed with the Economics of Service—understanding how time and talent translate to profit.

Related Categories

Related Job Pages

More Manager Jobs

Oportun logo

Senior Manager, Fair Lending Analytics, Validation

Oportun

Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone.

Manager75 days ago
Full TimeRemoteTeam 1,001-5,000Since 2006H1B Sponsor

• Lead and execute fair lending analytics and testing across credit decisioning, underwriting, marketing and fraud prevention strategies • Perform statistical analyses to assess disparate impact, bias, and fairness in models and business processes • Evaluate model inputs, features, and outputs for potential fair lending risks • Partner closely with the Head of Model Risk and Director of Model Validation to ensure alignment in methodologies, interpretation, and governance • Translate complex analytical results into clear, actionable insights for stakeholders, including Risk, Legal, Compliance, and senior management • Conduct independent model validation, annual model review, ongoing monitoring report review, required action item review/closure on the cutting-edge machine learning models. • Deliver high-quality model validation reports, highlighting risks and limitations of the model in a concise manner. • Work closely with business owners/model users and developers to understand the business context for model use and facilitate the model approval process. • Stay up to date with regulatory expectations of model development, use, and validation activities. • Support Oportun’s the model risk management framework, including annual validation plans, model inventory, model risk ranking, and model risk governance. • Develop and maintain effective partnerships with key model stakeholders. • Support the coordination of model risk governance practices with the model users.

United States
$148.1K - $237K / year
Job Closed
Appen logo

Enablement & Automations Manager

Appen

Appen is your trusted data partner, powering cutting-edge AI applications for the world's most innovative companies.

Manager75 days ago
Full TimeRemoteTeam 501-1,000Since 1996H1B Sponsor

• Join a team shaping how GenAI delivery operates at scale. • Lead meaningful work that improves efficiency, reduces cost, and strengthens the way complex AI programs are delivered. • Drive initiatives from concept through scaled adoption. • Build new capabilities and lead operational innovation.

United States
$60K - $110K / year
Job Closed
Eaton Corporation logo

EHS Business Regional Manager

Eaton Corporation

Eaton announced, on January 26, 2026, the intent to separate its Mobility Group (including both the Vehicle and eMobility segments) into an independent, publicly traded company. We expect to complete the separation by the end of the first quarter of 2027. The application window for this position is anticipated to close on 2/10/2026. The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $120,000.00-$176,000.00. Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

Manager75 days ago
Full TimeRemoteTeam 10,001

Role Description Eaton’s ES AMER PCS division is currently seeking a EHS Business Regional Manager - Canada & HQ/DCs to join our EHS team. This role offers benefits from day one and is remote with required travel of up to 50% across Canada and the United States. The expected annual salary range for this role is $145,000 - $180,000 a year. This position is also eligible to a bonus program. This position provides EHS and sustainability leadership to 13 sites within the Canada division and 6 sites within the HQ/DC division under the direction of the PCS EHS Group Leader and in conjunction with Canada and HQ/DC leadership. The incumbent is accountable for the following: - Identifying and managing significant environmental aspects and health and safety hazards. - Assuring accurate and complete EHS reporting of metrics. - Managing interfaces with governmental authorities. - Supporting actions during and following crises. - Supporting medical case management. - Ensuring compliance with applicable Federal, Country, State/Province and local laws. - Fulfilling all Eaton Corporation EHS and Security objectives. The incumbent is responsible for providing technical and tactical support within the assigned business including: - Defining objectives and targets. - Investigation of incidents and establishment of corrective and preventive action plans. - Communication of regulatory requirements. - Capital planning. - Identifying and sharing transferrable practices. - Evaluating and developing EHS talent. - Providing necessary support for site EHS programs. What you’ll do: - Ensure MESH programs are implemented at sites, aligned with Eaton requirements that foster a Zero incident culture. - Facilitates forums for knowledge and sharing of best practices across various EHS programs. - Creates and deploys a Strategy for achieving the Business Leadership goals for EHS and Sustainability. - Supports EHS risk assessment initiatives and risk mitigation. - Establishes and maintains relationships with governmental authorities. - Build organizational capability by providing functional leadership for site EHS Leaders. - Supports the investigation process of incidents to determine root causes. - Contribute to the Sector, Region, Group and Division sustainability vision. - Supports response actions to emergency situations. - Assures that Corporate EHS requirements and programs are available or translated into local languages. - Additional responsibilities may include providing subject matter expertise in areas such as Occupational Health, Environmental Engineering/Management, Safety, Security, and Product Stewardship. - Knowledge and use of Ergonomic tools, i.e., Humantech. - Worked with or exposure to Machine guarding practices. - Involvement with environmental disciplines such as Wastewater treatment system, Stormwater pollution prevention, and SPCC plans. - Work with Corporate Risk Management and Supply Chain to liaise with Alight on Workers Compensation case management in Canada. Qualifications - Bachelor's degree from an accredited institution (Advance degree in one applicable area preferred). - Minimum of 7 years experience in one or more of the applied areas in the EHS field. - Minimum 5 years working in a distribution center/ HQ or manufacturing setting. - Must be able to travel across Canada and in the US without any restrictions. - Legally authorized to work in Canada without company sponsorship now or in the future. Requirements - Expert knowledge of industry, state, and country EHS requirements. - Working knowledge of cross-functional EHS disciplines. - Understanding of manufacturing technologies and processes. Preferred Qualifications - Master’s degree in Environmental, Health & Safety, Environmental Engineering, Industrial Hygiene, Safety Engineering, or related discipline. - Professional Engineering designation (P.eng). - Professional certification Certified Safety Professional, Certified Industrial Hygienist, Certified Hazardous Materials Manager. - ISO 14001 Lead Auditor. - Experience driving EHS cultural transformation. Skills - Effective oral, written and interpersonal skills. - Exceptional team-building skills and demonstrated ability to lead through influence. - Strong organizational skills including ability to manage large number of disparate projects. - Ability to demonstrate the Eaton leadership attributes. - Ability to lead and support cross-functional process improvement teams. Benefits Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

United States + 1 moreAll locations: United States | Canada
C$145K - C$180K / year
Job Closed
Innovatrics logo

Solution Delivery Manager, French Speaking

Innovatrics

Independent, trusted provider of biometric identity management technology used by over a billion people.

Manager75 days ago
Full TimeRemoteTeam 51-200Since 2004H1B No Sponsor

• Dive deep into our biometric technology stack through comprehensive trainings on SDKs, ABIS architecture, and integration methodologies • Shadow live customer training sessions to understand real implementation challenges and solutions • Begin enhancing our technical materials with your fresh perspective and insights • Build relationships with key team members across Professional Services and R&D • Take ownership of your first client project, becoming their primary technical point of contact • Troubleshoot integration challenges and optimize system performance • Develop data migration code to support quality analyses and system optimization • Provide training support and technical consultation • Prepare to lead technical knowledge transfer sessions • Master specialized tools and technical documentation • Deliver your first solo training session • Create technical documentation including tests and reports • Strengthen collaboration between R&D, product teams, and customers • Independently manage multiple technical implementations • Become a trusted technical advisor • Lead complex data migrations and integrations • Deliver customized analyses for customer decisions • Contribute to product roadmap improvements

Morocco
€3.9K - €4.5K / month