SocialCommerceClub

Role Description The Senior Strategist leads our largest VIP accounts while serving as a cultural and technical pillar for the Strategy department. Beyond driving GMV for high-value brands, this role is dedicated to elevating the entire team through active mentorship, specialized training, and the continuous codification of TikTok Shop best practices. Responsibilities - VIP Client Strategy & Growth - Own end-to-end client strategy — from shop structure and product selection to creator, media, and campaign planning. - Develop quarterly growth plans and align them with GMV, contribution margin, and brand goals. - Lead weekly client standups and quarterly reviews; communicate results with clarity and confidence. - Identify new opportunities (creator programs, promos, partnerships) that strengthen brand performance. - Team Training & Mentorship (Specialization) - Weekly Team Training: Develop and lead weekly departmental training sessions to sharpen the collective skills of the Strategist and Associate Strategist cohort. - Best Practice Codification: Stay at the bleeding edge of TikTok Shop updates and ensure "what’s working now" is documented and communicated across the team. - Peer Mentorship: Serve as a mentor to Junior and Mid-level Strategists, providing guidance on complex account issues and professional development. - Oversight & Quality: Partner with the Head of TikTok Shop to ensure best practices are not just taught, but actively enforced and visible in the work produced by the department. - Team Leadership & Execution Oversight - Manage your pod’s day-to-day workflow with your Associate Strategist; ensure smooth coordination across creative, community, and operations. - Set clear expectations and priorities for the week; monitor Command Center hygiene. - Ensure all deliverables meet quality and timeliness standards; resolve blockers quickly and decisively. - Maintain consistent communication across the TTS department and escalate structural issues when patterns emerge. - Client Relationship Management - Serve as the single point of contact for your assigned brands. - Keep clients informed, never surprised — recap meetings, flag risks, and document decisions. - Translate client feedback into clear actions and manage expectations with honesty and professionalism. - Protect client trust by maintaining confidentiality and follow-through. - Performance & Reporting - Own performance results across shop, creator, and ad metrics; track progress weekly. - Deliver actionable insights: what worked, what didn’t, and what’s next. - Review GMV, contribution margin, and conversion data with your Associate Strategist and Media Buyer weekly. - Present clean, digestible reports that tell the story behind the numbers. - Cross-Department Collaboration - Partner with Ops on new client onboarding, shop health, and system setup. - Work with Creative and Community to ensure content aligns with brand positioning and sales strategy. - Collaborate with Media to align ad strategy with organic momentum and creator performance. - Contribute ideas for process and system improvements to the Head of TTS. Decision Rights - Full ownership of client strategy, communication, and performance decisions. - Authority to approve budgets, campaign scopes, and creator selections within the client’s agreed parameters. - Delegation rights across pod roles; may reassign internal priorities to maintain flow. - Escalation required for: - Any budget change >10% - Strategic pivots affecting staffing or contract scope - Sensitive client escalations (legal, ethical, or reputational risk) Key Metrics for Success - Client Health Score ≥ 80% (based on satisfaction, communication, retention, and performance) - Portfolio CM target met or exceeded (as defined per client) - Pod execution rate ≥ 90% (on-time vs. planned tasks) - Average task turnaround time ≤ 48 hours (across pod deliverables) - Documentation accuracy ≥ 95% (client notes, recaps, reports) - Creator performance: 70%+ of Spark assets meet or exceed benchmark GMV per post Cadence - Daily: Slack check-ins, pod task alignment, issue triage. - Weekly: Client meeting, pod retro, and cross-functional sync, Team Training Session (Lead), and Leadership sync with the Head of TTS. - Monthly: Growth reporting and campaign retros. - Quarterly: Strategic review and planning with Head of TTS.

What You’ll Own 1. Program Management & Pod Operations - Maintain the Command Center daily — updating task status, owners, and next steps. - Prioritize and sequence deliverables so campaigns move forward without friction. - Run a daily Hot List of blockers and ensure each one has an owner and ETA. - Proactively identify process bottlenecks and suggest improvements. 2. Meeting Operations & Communication - Prep meeting agendas, capture structured notes, and summarize decisions + follow-ups. - Publish clear daily EOD summaries (3 wins, 3 risks, 3 next actions). - Support client standups and internal calls when strategist coverage is needed. 3. Documentation & SOPs - Translate strategist frameworks and workflows into clear, reusable SOPs. - Maintain a monthly SOP change log and archive outdated versions. - Identify repeatable processes and document them to support scale. 4. Creator & Campaign Support - Maintain the creator pipeline — track stages, sampling status, Spark Code progress, and GMV. - Prepare creator briefs, message drafts, and campaign one-pagers. - Coordinate listings, PIDs, and sample logistics with virtual admins and ops. - Step into short-term strategist coverage during spikes or absences, maintaining the integrity of approved strategy and budget. 5. Reporting & Scorecards - Update weekly dashboards (Shop, Ads, Creator). - Report key performance notes — wins, risks, and next actions. - Surface insights that help the pod and strategist make smarter decisions. Your Rhythm Daily: Command Center hygiene, EOD summaries, resolve blockers. Weekly: Retro + priorities with strategist, creator/content board updates, ad snapshot (spend, ROAS, top creatives). Monthly: SOP reviews and documentation updates. Decision Rights Prioritize pod sprints and task sequencing within approved strategy. Adjust timelines by up to 3 business days to maintain flow (escalate if strategic). Communicate directly with clients for recaps or updates; escalate anything tied to scope, budget, or strategy. We thank all applicants for applying, but only successful candidates will be contacted.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Maintain the Command Center daily — updating task status, owners, and next steps. - Prioritize and sequence deliverables so campaigns move forward without friction. - Run a daily Hot List of blockers and ensure each one has an owner and ETA. - Proactively identify process bottlenecks and suggest improvements. - Prep meeting agendas, capture structured notes, and summarize decisions + follow-ups. - Publish clear daily EOD summaries (3 wins, 3 risks, 3 next actions). - Support client standups and internal calls when strategist coverage is needed. - Translate strategist frameworks and workflows into clear, reusable SOPs. - Maintain a monthly SOP change log and archive outdated versions. - Identify repeatable processes and document them to support scale. - Maintain the creator pipeline — track stages, sampling status, Spark Code progress, and GMV. - Prepare creator briefs, message drafts, and campaign one-pagers. - Coordinate listings, PIDs, and sample logistics with virtual admins and ops. - Step into short-term strategist coverage during spikes or absences, maintaining the integrity of approved strategy and budget. - Update weekly dashboards (Shop, Ads, Creator). - Report key performance notes — wins, risks, and next actions. - Surface insights that help the pod and strategist make smarter decisions. Your Rhythm - Daily: Command Center hygiene, EOD summaries, resolve blockers. - Weekly: Retro + priorities with strategist, creator/content board updates, ad snapshot (spend, ROAS, top creatives). - Monthly: SOP reviews and documentation updates. Decision Rights - Prioritize pod sprints and task sequencing within approved strategy. - Adjust timelines by up to 3 business days to maintain flow (escalate if strategic). - Communicate directly with clients for recaps or updates; escalate anything tied to scope, budget, or strategy. We thank all applicants for applying, but only successful candidates will be contacted.