• Leading digital projects end-to-end, from kick-off through launch and post-launch delivery • Managing project scope, timelines, budgets, resourcing, and delivery quality • Keeping clients informed, aligned, and confident throughout project lifecycles • Coordinating internal teams across design, UX, development, CRO, content, and marketing • Embedding quality and QA processes from the start, ensuring smooth releases and launch readiness • Proactively managing risks, dependencies, and changes, making smart decisions when priorities shift • Supporting teams to define what “done” looks like for each deliverable and tracking QA effectively

• Lead project planning, team coordination, and resource allocation to ensure successful delivery • Manage project scope, schedule, and budget; serve as primary client liaison • Monitor costs, mitigate risks, and maintain compliance with safety and regulatory standards • Facilitate project meetings, document deliverables, and maintain accurate records • Build strong client relationships and support contract negotiations • Mentor team members on project management best practices and tools

• Review contracts, statements of work, and internal initiatives to extract and structure defined deliverables, work types, milestones, timelines, and dependencies. • Ensure all contracted work is accurately set up in operational tracking systems (Notion, Monday.com, TMetric, and related tools). • Partner with Operations leadership and Technical Team Leads to validate scope, assumptions, and tracking requirements prior to execution. • Prepare projects for handoff by establishing clear structure, documentation, and tracking expectations. • Develop and maintain project structures, tracking dashboards, and reporting views that provide visibility into scope, timeline, and progress. • Hand off structured projects to Technical Team Leads, who retain ownership of execution, technical decisions, and delivery. • Maintain project documentation, timelines, and status updates for internal visibility. • Coordinate internal project meetings as needed to support alignment and clarity. • Track personnel assignments and time allocation across projects for visibility into resource usage. • Identify capacity constraints, over-allocation, and upcoming staffing needs. • Support coordination of shared resources across teams as needed. • Monitor burn versus scope to help identify delivery risks. • Develop and document standardized project intake, setup, and tracking processes. • Promote consistent project management practices while respecting Technical Team Leads’ ownership. • Track project progress against scope, timelines, and burn rate using established tools. • Prepare internal status reports and summaries for Operations and Leadership.

• Create accurate invoices or service billings monthly per customer invoicing schedules and/or requirements (Lien Waivers, Sworn Statements, Stored Materials, etc.) and upload as required to third party systems. • Work with customers and collections/cash applications department for collecting payments, cash application support, unapplied cash cleanup, and resolving disputes. • Work closely with internal staff to resolve any project related issues and concerns. • Assist in subcontractor communication, to include subcontract lien waivers, resolution of open payables issues, certified payroll, etc. • Oversee OCIP/CCIP process, as well as timesheet/payroll submittal through MSD and assist in Prevailing Wage/Davis Bacon requirements. • Assist in ad-hoc/non-standard SOV creation as needed. • Work under moderate supervision to support operational, sales, and customer specific nuances for compliance and support.