• Build and improve core parts of Temporal Cloud's identity platform — authentication (OAuth 2.0/OIDC, SAML), authorization (RBAC and policy-based access), and workload identity — so customers and workloads can authenticate securely • Help keep the auth path fast and reliable to meet Temporal Cloud's SLOs through caching, token handling, and revocation strategies • Integrate with enterprise identity providers (Okta, Entra ID, Google Workspace) and support user provisioning (SCIM), with attention to common identity threats such as token replay and privilege escalation • Partner with Security, Product, and platform teams to ship secure-by-default patterns and contribute to IAM lifecycle and audit practices • Write clear architecture and design docs, and contribute to the team's technical direction

• Design and develop custom WordPress themes and plugins tailored to client requirements. • Build and maintain websites using page builder tools including Elementor, Divi Builder, and Visual Composer. • Write clean, well-structured PHP code and maintain MySQL databases. • Optimize websites for speed, performance, and Core Web Vitals compliance. • Debug and troubleshoot front-end and back-end issues with strong analytical thinking. • Perform code reviews and ensure adherence to best practices and coding standards. • Collaborate with UI/UX designers to implement responsive, cross-browser-compatible interfaces. • Maintain website security, perform updates, and handle backups. • Integrate third-party APIs, tools, and services as needed. • Understanding of SEO best practices and structured data markup.

• Provide on site supervision and mentorship for field service technicians and support staff, ensuring efficient execution of day-to-day activities. • Act as the primary point of on site/in field contact for technicians, providing guidance on technical and operational challenges on the job site to quickly and effectively to minimize disruptions. • Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner. • Act as direct EHS representative for the field, ensuring OSHA and all other regulatory requirements are being met daily. • Work with management staff to ensure field teams are tracking toward positive operational metrics. • Build positive relationships with customers by ensuring high-quality service delivery. • Regularly inspect fieldwork to confirm adherence to safety and quality guidelines. • Provide regular updates to Services leadership on service progress, team performance, and operational challenges. • Ensure all project related administrative tasks are completed on time per schedule. • Provide primary administrative and work management support to field staff on week off rotation. • Support ‘cold’ commissioning (electrical checks using auxiliary power) and ‘hot’ commissioning of battery systems (energized electrical checks) and correct battery related performance issues including performing cell and module charging/balancing. • Provide technical support for fault isolation and troubleshooting during all phases of commissioning. • Communicate directly with the customer on all aspects of project execution including accurate and timely daily reporting. • Coordinate return and repair of defective parts in support of warranty claims. • Manage field tools for field assignments / projects.

Role Description We're looking for a Full Stack Product Engineer to help build and maintain an AI-native product used by real customers in complex, high-stakes environments. This role is product-focused and execution-heavy, ideal for an engineer who enjoys shipping features, fixing real-world issues, and improving systems that people depend on daily. You will work on a mix of new feature development and ongoing product maintenance, supporting an AI-powered platform that turns scattered organizational knowledge into usable, structured answers. You will not be operating in a vacuum. Designs, direction, and architectural guidance already exist. Your job is to help turn that into reliable, scalable product functionality. If you enjoy full-stack work, moving quickly with clear direction, and contributing to a meaningful AI product without reinventing everything from scratch, this role is a strong fit. Qualifications - 2+ years of professional experience in full-stack product development - Strong experience building full-stack applications - Fluent, comfortable, and proficient in React, TypeScript, and Node.js - Mission and user-oriented over attachment to specific technology or area of the stack - Product-minded, curious, and empathetic with a genuine care for user experience - Bias toward moving quickly and finding creative ways to ship early - Experience using AI tools as part of your coding practices - Comfort working within an existing codebase and improving it incrementally - Ability to debug issues, ship fixes, and move features forward independently - Clear written and verbal communication with both technical and non-technical stakeholders - Humble, kind team player based on the West Coast, with a strong preference for the SF Bay Area - Experience working in product-driven or startup environments Requirements - Build and ship full-stack features for an AI-native platform - Implement product designs using React and TypeScript on the front end - Develop and maintain backend services using Node.js - Work within existing architecture while contributing clean, maintainable code - Turn well-defined requirements into working product features efficiently - Fix bugs and address issues in existing production systems - Improve configurability and self-service capabilities for customers - Support updates and refinements required for ongoing customer use - Help keep the platform stable, reliable, and easy to operate - Work closely with US-based engineers on scoped feature work - Follow established patterns and architectural guidance - Communicate clearly about progress, blockers, and tradeoffs - Contribute to documentation and handoffs when needed - Assist with infrastructure-related tasks as needed - Help deploy tools or support foundational infrastructure work when scoped - Collaborate with infra-focused contractors or engineers as required Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Work on a real AI product serving government and enterprise customers - Clear scope, strong technical guidance, and product-driven priorities - Opportunity to grow as a product engineer inside an AI-first company How to Apply Please include: - Your updated resume - A short 1 to 2 minute Loom video introducing yourself and describing a full-stack product you've worked on, including what you owned and shipped Only candidates who submit a Loom video will be considered. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.