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ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Client Director - Manufacturing

Client PartnerSalesOtherRemoteMid LevelTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

110 days ago

Salary

$174.2K - $207.4K / year

Seniority

Mid Level

Bachelor Degree9 yrs expEnglishServiceNowAI

Job Description

Client Director - Manufacturing

ServiceNow

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership to clients Be the relationship manager between customers and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications

Job Requirements

  • To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years of experience in client management, and aligning account strategies to revenue opportunities
  • 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
  • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
  • Experience achieving sales targets
  • Experience leading virtual or matrixed teams
  • Ability to understand broad, macro-level business IT needs for a prospective client
  • Travel up to 50% (depending on geography/region)
  • For positions in this location, we offer a base pay of $174,180 - $207,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
  • Additional Information
  • Work Personas
  • We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
  • Equal Opportunity Employer
  • ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
  • Accommodations
  • We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
  • Export Control Regulations
  • For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
  • From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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