• Manage and configure EAM application modules, user access, security groups, and permissions to align with business policies. • Oversee the accuracy, integrity, and standardization of master data, including asset hierarchy, location data, and bill of materials (BOMs). • Design, test, and implement automated workflows, service requests, and maintenance work order processes. • Manage integrations between the EAM system and other platforms including the client’s Oracle FIS. • Design, generate, and analyze reports and dashboards regarding key performance indicators (KPIs) like asset uptime, repair costs, and downtime to inform decision-making. • Perform regular QA/QC checks to ensure complete and up-to-date asset records and maintenance histories. • Support on-going user training efforts to ensure high adoption rates of EAM best practices among staff. • Provide troubleshooting and technical assistance for system issues and trouble-shooting. • Coordinate and perform system upgrades, patches, and fixes, working with the vendor to test functionality. • Ensure EAM usage complies with internal policies and external regulatory standards.

We’re looking for an organised and detail‑driven Administration Officer to support our team with essential documentation and records management. In this role, you’ll help maintain accurate files, verify submitted information, manage digital and physical documentation, and ensure our systems remain up‑to‑date and compliant. You’ll communicate with internal teams and suppliers to follow up on required documents, support audit readiness, and assist with routine administrative tasks. **Position Outline**The Administration Officer provides essential clerical and documentation support to ensure accurate records, organised filing, and efficient information flow across the team. The role focuses on processing and verifying documents, maintaining digital and physical filing systems, and supporting compliance through complete and well‑managed records. It requires strong attention to detail, clear communication, and the ability to follow structured processes while supporting day‑to‑day administrative tasks. - Provides administrative support through accurate documentation, data entry, and record‑keeping. - Manages digital and physical filing systems to ensure organised, accessible information. - Verifies submitted documents for completeness, accuracy, and compliance with internal standards. - Updates logs, trackers, and systems with timely and precise information. - Communicates with suppliers and internal teams to follow up on missing or incorrect documents. - Supports audit readiness by maintaining complete and compliant documentation trails. - Performs general administrative duties, including email handling, form preparation, and document processing.

• Perform duties to implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments and distributions. • Responsible for developing and maintaining full understanding of day to day workflow processes required for client plans assigned. • Facilitate daily transactional activity with the Trustee and trading desk. • Serve as initial escalation point for participant call center inquiries, ensuring accuracy of plan recordkeeping and data.

• Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers • Ensure efficient delivery of superior customer service • Assist with the administration of Commercial products and services • Resolve operational problems • Act as the liaison between the customer and the Relationship Manager • Respond to questions and resolve problems by coordinating with internal partners • Deliver high quality service, ensuring accuracy and timeliness of delivery • Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries • Perform end of day balancing of the transactions processed each day • Update management of pending issues or delays of funding and/or payments • Monitor bank reports for discrepancies and take appropriate action • Research and resolve overdrafts with customers