• Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.) • Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically • Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs • Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs • Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support

• Responsible for the day to day management of Ryder's eCommerce customers • Serve as the customers' 'eyes and ears' in our warehouses • Ensure that we are exceeding their expectations every day • Support the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs • Work collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution

Role Description As a Customer Support Specialist at the company, the candidate will help small businesses get set up on their bookkeeping service smoothly and serve as their ongoing point of contact. They will leverage their bookkeeping knowledge to answer users' questions, troubleshoot issues, and provide an exceptional customer experience. - Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.). - Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically. - Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs. - Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs. - Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support. Qualifications - 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role. - Familiarity with small business bookkeeping fundamentals and basic financial concepts. - Strong live communication and active listening skills. - Excellent written communication skills. - Strong attention to detail and ability to manage multiple tasks simultaneously. - An ownership and growth mindset.

Role Description The Clinical Application Specialist (CAS) is a clinical education role focused on internal and external clinical and educational support. This role also supports broader company revenue growth goals via customer support and education. The CAS position will be responsible for providing training and education to new and existing Sentec users and will work closely with the field sales and marketing organization to support new hire and ongoing sales training and development. Expectations of the role include on-site and virtual education, training and CE and non-CE Presentations, and in-person state and potential national society presentations. - Acts as the subject matter expert for the use of our products in our key market segments to support company revenue growth goals. - Collaborates with the local sales team to coordinate and deliver comprehensive onsite and virtual customer training and education i.e., curriculum, process/tools and programs. - Develops a common understanding of the technology across care providers and articulates the clinical & economic value proposition. - Participates in product evaluations and installations. - Assesses needs and ensures comprehensive education and hands-on training on our products, including maintenance and troubleshooting that addresses all members of the clinical team. - Provides education and training necessary to drive optimal bedside use of the technology in new and existing accounts. This is a remote position (home-based in the greater New York area) with the ability to travel overnight (60%) and work flexible hours. Qualifications - Bachelor’s Degree in Science or equivalent education and/or experience. - Current RRT license is required. - Prior experience training/educating healthcare professionals is preferred. - Prior experience in the Medical Device Industry in a Clinical Specialist role is highly preferred. - Existing in-depth knowledge and usage of Sentec products preferred. - Ability to quickly understand new product enhancements and training programs/materials. - Must be vaccinated for Covid-19 and must obtain any/all required vaccinations as appropriate for vendor credentialing. Benefits - Meaningful work in a rapidly growing company with opportunity for advancement. - Directly influence the quality of products and make a difference for patients worldwide. - Opportunities for professional and personal growth. - The salary range for this position is $135,000–$150,000 commensurate with experience and credentials. - Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend, and tuition reimbursement. - Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. - Sentec focuses on delivering impactful healthcare products and improving patient care. Company Description Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.