Buyers Edge Platform

Role Description The Partner Success Manager plays a pivotal role in the success of our Channel Partner Program and in delivering value to members of Buyers Edge Platform. This role is essential to achieving company-wide goals, and leadership will look to this position to help drive growth and strategic execution. We are seeking a high-performing, organized, and driven professional to bring structure and innovation to our partner operations. You’ll be empowered to lead with autonomy — taking the reins to improve process, build relationships, and create scalable success. Experience managing to KPIs and performance metrics is essential. We are unable to offer work sponsorship for this role. Your Impact - Serve as the key point of contact between Buyers Edge Platform and Channel Partners - Develop, service, and grow strategic relationships with Channel Partners - Represent the company professionally and consistently to partners and stakeholders - Clearly communicate product and service offerings to Channel Partners - Build and automate repeatable processes that support scalable, profitable partnerships - Measure and monitor Channel Partner performance and program results - Provide monthly reporting on activity, pipeline, and key opportunities - Host regular calls to discuss results, share best practices, and align on initiatives - Identify new opportunities and expand existing partner engagements - Create and execute plans to grow market share through channel activities - Collaborate closely with VPs on market-specific challenges, activities, and opportunities - Maintain documentation of enablement materials and sales presentations - Utilize Salesforce extensively for tracking, reporting, and communication - Build and deepen relationships with Channel Partners by understanding their business needs and providing exceptional support - Conduct regular meetings and calls to maintain strong communication and address feedback - Serve as the internal advocate for Channel Partners across the Buyers Edge Platform organization - Proactively anticipate partner needs and resolve issues with thoughtful, action-oriented solutions - Identify and pursue opportunities for upselling and value expansion within the partner ecosystem Qualifications - 2+ years of Account Management or Sales Management experience, including remote or inside sales - Demonstrated leadership skills and ability to work independently in a fast-paced environment - Strong communication, customer service, and relationship management skills - Proficiency with Microsoft Excel, Word, and PowerPoint - Proven ability to manage and report using dashboards and performance metrics - Highly organized, detail-oriented, and efficient in managing multiple priorities - Tech-savvy with the ability to learn and apply new tools and technologies - Passionate about the mission and values of Buyers Edge Platform - Comfortable adapting to change and shifting priorities - Strong critical thinking and problem-solving skills - Experience with Salesforce preferred - Restaurant or foodservice industry experience a plus - Willingness to travel as needed - Eagerness to learn, be coached, and continuously improve - Hands-on mentality with a bias for action and accountability Benefits - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. Company Description Buyers Edge Platform is a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions—including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management—Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

• Support and improve our CI/CD pipeline tools to support the development teams working on a variety of software products. • Create relationships with the development teams to progress towards common goals. • Monitoring and maintaining computer systems and networks. • Infrastructure as code, develop tools to deploy infrastructure for development environments. • Containerize applications to improve deployments and application resilience. • Work closely with development and quality assurance teams to streamline and improve workflows. • Ensure infrastructure can scale dynamically and recover from disaster scenarios. • Responding in a timely manner to service issues and requests • Good understanding of security benchmarking • Managing development resources and access controls • Occasional after-hours work • Internal tooling development to improve operational efficiency and self-service solutions

• Verify customer hierarchy in Launchpad corresponds to Salesforce • Complete account alignment across all systems • Verify that volume is flowing after “X” amount of time (per customer) • Confirming DCN volume is populated in Salesforce and report discrepancies to Channel Partner Manager • Ensure Channel Partners are correctly aligned to: • Accounts • Customer Contracts • Opportunities • Revenue shares • Work hand in hand with Channel Partner Manager to provide account reviews and help answer Channel Partner customer questions • Work in conjunction with Revenue Operations to ensure all Channel Partner accounts and revenue shares are attached and created through weekly and quarterly auditing • Use case ticketing system for record alignment

• Contribute to the development and maintenance of Python and Go-based automation workflows that optimize business and data processes. • Build and support backend microservices and integrations using both Python and Go (Golang) under the guidance of senior engineers. • Develop APIs and services that enable cross-system automation and AI interaction. • Create reusable code libraries, automation utilities, and internal tools to accelerate future development. • Contribute to the development of AI-powered automations and agents — including within Palantir AIP — designed to help employees work more efficiently and reduce manual workflows. • Assist in building and iterating on LLM-backed workflows using Palantir AIP Logic and AIP Chatbot Studio as part of the team’s agentic AI strategy. • Support the integration of LLM-based tools and APIs (e.g., OpenAI API, LangChain) into internal workflows and applications. • Work with data and analytics teams to integrate Python and Go applications with Redshift, MySQL, and other data systems. • Support data pipeline development and assist in optimizing SQL queries and data workflows under senior guidance. • Implement unit tests, contribute to CI/CD pipelines, and follow version control best practices using GitHub. • Collaborate with stakeholders to understand business problems and translate them into technical requirements with team support. • Participate in code reviews, team standups, and knowledge-sharing sessions as an active and engaged contributor.

• Own the enterprise data governance framework within Tableau Cloud, including data source certification workflows, Tableau Catalog configuration (lineage tracking, data quality warnings, sensitivity labels), metric governance via Tableau Pulse, and enforcement of naming conventions, access controls, and content promotion policies. • Implement and manage row-level security, object-level security, and Virtual Connection-level entitlements to centralize and enforce data access controls. • Leverage the Platform Data API to build automated audit trails, activity monitoring pipelines, and compliance dashboards for ongoing governance observability. • Partner with BI to maintain a single source of truth for KPIs and metrics across the organization. • Lead the design and governance of the semantic data model to support Tableau Next AI features, including Tableau Pulse and Einstein Copilot. • Own Tableau Pulse metric definitions - defining, certifying, and deprecating official metrics organization-wide. • Guide governance and quality standards for AI-generated content to ensure outputs align with the organization’s trusted data standards. • Develop optimized semantic layers and certified data sources for Tableau dashboards and analytics. • Implement best practices for star schema design, LOD calculations, and data blending. • Diagnose and tune underperforming dashboards using Tableau Performance Recorder, database query analysis, and Admin Insights dashboards for site-wide performance monitoring. • Collaborate with other departments to integrate Tableau Cloud with upstream systems (e.g., Salesforce, Redshift).

• Lead division event strategy and execution: Own tradeshows, hosted events, conferences, and executive experiences aligned to division priorities. Translate enterprise event strategy and division go-to-market plans into scalable event programs and operational processes. • Manage division event team: Lead team prioritization, performance management, coaching, and workflow execution. Support both remote and in-person team members. • Drive division event ROI strategy: Define lead tracking, attribution, and ROI reporting requirements aligned to division goals. Work with Sales Operations and Revenue teams to establish measurement frameworks and sales handoff processes. Hold event execution accountable to ROI targets and post-event analysis. • Own division event budgets: Manage forecasting, reconciliation, vendor management, and budget accountability. Identify cost optimization and efficiency opportunities. • Manage division event portfolio: Own event calendar, prioritization, staffing, and resource allocation. Lead operational oversight for division events. Escalate strategic, reputational, or budgetary risks to Head of Events. • Serve as division events partner: Be primary point of contact for division leadership, sales teams, and brand partners. Align event strategy to division north star and business outcomes. • Drive operational excellence: Identify and implement process improvements, workflows, and systems that scale division event execution.

• Own revenue outcomes and accountability: Partner with Division Presidents to define annual marketing-attributed revenue targets and KPIs. Build integrated marketing strategies that drive customer acquisition, pipeline growth, and revenue. Track performance quarterly and adjust strategy based on data and market dynamics. • Develop and execute integrated go-to-market strategies: Design comprehensive marketing plans across paid media, content, events, and lifecycle marketing. Segment and target key buyer personas across operators, distributors, and manufacturers. Define channel mix and investment strategy aligned to customer acquisition goals and ROI targets. • Execute through centers of excellence: Partner with Paid Media, Content & Brand, Events, and Marketing Operations leaders to operationalize strategies and drive execution at scale. Prioritize initiatives based on revenue impact. Provide strategic direction while empowering teams to optimize and innovate within roadmaps. • Drive customer acquisition across key segments: Own customer acquisition strategy for operator, distributor, and manufacturer segments. Develop targeted campaigns that drive awareness, consideration, and conversion. Measure customer acquisition cost, lifetime value, and retention metrics. Optimize campaigns to improve efficiency and scale. • Build brand positioning and market narrative: Work with division leaders to develop differentiated, compelling positioning for DPN and Supply Chain. Own the narrative around customer value, competitive advantage, and market leadership. Ensure positioning is consistently applied across all customer-facing channels and touchpoints. • Establish measurement and analytics rigor: Define clear KPIs across customer acquisition, pipeline, revenue, and efficiency. Build dashboards and reporting cadences that track marketing performance against targets. Translate data into actionable insights and strategic recommendations for optimization. • Drive cross-sell and expansion opportunities: Develop strategies to expand relationships with existing customers. Identify and activate opportunities for customers to engage with adjacent solutions within the BEP portfolio. Measure expansion revenue contribution to overall division growth. • Lead channel partner and strategic initiative programs: Build integrated partner marketing and channel activation programs. Develop co-marketing strategies, incentive programs, and joint go-to-market initiatives. Track partner engagement, participation, and revenue contribution. • Support M&A go-to-market strategy: As new brands and solutions are acquired, partner with Content & Brand leadership on positioning while owning the marketing go-to-market plan. Define customer acquisition strategy, segment targeting, and channel approach for acquired assets. • Build and mentor marketing leadership: Lead a team of marketing professionals and set high standards for strategic thinking and campaign excellence. Develop talent and coach team members to own revenue outcomes.

• Own brand architecture: Design framework unifying DPN, Fresh, SaaS, and Supply Chain under BEP while preserving segment differentiation. Create positioning exercises, architecture briefs, and integration transition plans. • Build content strategy: Define comprehensive roadmap across owned channels (web, blog, email, collateral), social media, and earned media. Own editorial calendar, standards, and cross-functional workflow. Measure against division priorities. • Establish thought leadership: Position proprietary data assets as industry authority. Own insights, research publications, press strategy, and meaningful earned media placements that amplify credibility. • Maintain brand identity: Evolve visual identity and voice to reflect positioning. Ensure consistency across all touchpoints while enabling division-specific customization within guardrails. • Lead social media: Build playbook across divisions. Own execution on LinkedIn, Twitter, and relevant channels. Amplify thought leadership, support operator acquisition, build community. Track and optimize performance. • Support M&A integration: Assess brand positioning post-close. Define integration approach (rebrand / co-brand / migrate) and messaging hierarchy aligned to tier classification. Develop playbook for brand and content strategy. • Coach editorial standards: Set communication bar—clarity, voice, intent. Build and mentor team; codify standards in scalable playbooks. • Integrate AI into operations: Identify opportunities for AI in ideation, drafting, personalization, and efficiency. Establish guidelines maintaining brand voice and editorial rigor.

• Own funnel reporting and pipeline measurement: Design and maintain executive-ready dashboards across funnel conversion, campaign ROI, pipeline contribution, and attribution. Define trusted metrics (MQL, SQL, sourced/influenced revenue) aligned across Division Marketing Leaders, Sales, Operations, and Finance. Translate data into actionable recommendations that improve pipeline quality, velocity, and marketing ROI. • Modernize and scale martech: Audit, optimize, and own the marketing technology stack across marketing automation, CRM integrations, data enrichment, attribution, intent, ABM, webinar/event platforms, lead routing, and analytics. Identify gaps, redundancies, and scalability risks. Lead implementation of tools that enable clean handoffs, accurate reporting, and efficient demand generation at scale. • Design lead management and campaign operations: Build scalable frameworks for lead scoring, routing, lifecycle stage definition, SLA tracking, and handoff processes. Partner with Division Marketing Leaders and leaders across Events, Paid Media, and Content & Brand to design standardized campaign taxonomy, naming conventions, UTM governance, attribution rules, and QA processes. Improve lead routing accuracy, speed-to-lead, sales acceptance, and visibility into marketing-sourced opportunities. • Enable demand generation at scale: Partner with Division Marketing Leaders to operationalize scalable campaign execution processes across email, nurture, paid programs, events, content syndication, and lifecycle marketing. Build standards that improve speed, quality, and consistency of campaign execution across divisions while enabling personalization and optimization. • Establish GTM alignment and funnel governance: Own marketing's integration with Sales, Operations, and Business Intelligence to align on funnel definitions, operational workflows, and pipeline reporting. Partner with Sales Enablement to ensure marketing operations supports sales productivity and efficiency. Identify and resolve friction points in lead management and handoff processes. • Integrate AI into operations: Identify scalable opportunities for AI in workflow automation, segmentation, personalization, data quality, and reporting. Establish guidelines that improve efficiency while maintaining operational rigor and data integrity. • Lead and develop the operations team: Build, manage, and mentor the Marketing Operations team, including analytics, campaign operations, systems, and automation roles. Establish clear ownership, documentation, SLAs, and prioritization frameworks. Coach for impact and codify standards in scalable playbooks. • Support M&A integration: As new brands are acquired, assess martech and operations implications post-close. Define integration approach for tools, processes, and data governance. Develop playbooks for operations and reporting alignment. • Manage vendor, budget, and tool strategy: Own vendor relationships, tool renewals, budgets, and resourcing tradeoffs for the marketing operations function. Evaluate new tools and platforms that strengthen division performance and efficiency. Make strategic investment decisions based on impact and ROI.

• Manage produce quality assessments for approximately 30-40 Food Service Distributors and their respective clients. • Foster strong relationships with distribution partners and adhere to company principles during client location visits and distributor business reviews. • Conduct client location visits, which include: evaluating product quality, providing storage and handling training, offering consulting on product application and pack size, and gathering feedback on distributor service levels. • Ensure timely completion and submission of all travel expense and activity reports within seven days of concluding travel. • Provide support to client locations by providing exceptional customer service. • Collaborate effectively with the Account Management team and other internal departments. • Maintain up-to-date knowledge of the produce industry and market trends, and effectively communicate this information to clients and stakeholders. • Independently plan and manage travel logistics, including scheduling restaurant and distributor visits, and booking flights, rental cars, and accommodations. • Monitor emails and other communications during weekends, holidays, and outside of standard business hours. • Identify, resolve, and take ownership of issues, escalating to leadership with clear context and proposed solutions when necessary. • Demonstrate flexibility and adaptability by rapidly acquiring new knowledge, applying critical thinking skills, and contributing to team success. • Ensure a conducive work environment with minimal distractions, a stable network/Wi-Fi connection, and a secure location for company equipment.