Role Description The Clinical Application Specialist (CAS) is a clinical education role focused on internal and external clinical and educational support. This role also supports broader company revenue growth goals via customer support and education. The CAS position will be responsible for providing training and education to new and existing Sentec users and will work closely with the field sales and marketing organization to support new hire and ongoing sales training and development. Expectations of the role include on-site and virtual education, training and CE and non-CE Presentations, and in-person state and potential national society presentations. - Acts as the subject matter expert for the use of our products in our key market segments to support company revenue growth goals. - Collaborates with the local sales team to coordinate and deliver comprehensive onsite and virtual customer training and education i.e., curriculum, process/tools and programs. - Develops a common understanding of the technology across care providers and articulates the clinical & economic value proposition. - Participates in product evaluations and installations. - Assesses needs and ensures comprehensive education and hands-on training on our products, including maintenance and troubleshooting that addresses all members of the clinical team. - Provides education and training necessary to drive optimal bedside use of the technology in new and existing accounts. This is a remote position (home-based in the greater New York area) with the ability to travel overnight (60%) and work flexible hours. Qualifications - Bachelor’s Degree in Science or equivalent education and/or experience. - Current RRT license is required. - Prior experience training/educating healthcare professionals is preferred. - Prior experience in the Medical Device Industry in a Clinical Specialist role is highly preferred. - Existing in-depth knowledge and usage of Sentec products preferred. - Ability to quickly understand new product enhancements and training programs/materials. - Must be vaccinated for Covid-19 and must obtain any/all required vaccinations as appropriate for vendor credentialing. Benefits - Meaningful work in a rapidly growing company with opportunity for advancement. - Directly influence the quality of products and make a difference for patients worldwide. - Opportunities for professional and personal growth. - The salary range for this position is $135,000–$150,000 commensurate with experience and credentials. - Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend, and tuition reimbursement. - Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. - Sentec focuses on delivering impactful healthcare products and improving patient care. Company Description Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.

About UsHealth is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.Our mission is to improve people’s health by making it easy to live a healthy lifestyle. Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast. This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it. About the RoleAs a Customer Experience Associate at Nourish, you’ll play a critical role in ensuring our customers receive exceptional support and care. In this role, you’ll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We’re looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to Nourish—you’ll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon. You’ll be joining a collaborative and passionate team that’s dedicated to improving lives through better nutrition, and you’ll be a key player in ensuring that our customer experience is seamless and delightful. Location: We're open to remote or in-person candidates who are a great fit for the role. Key Responsibilities: - Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. - Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries. - Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary. - Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. - Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. - Maintain a deep understanding of Nourish’s products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. - Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it. - Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. We’d love to hear from you if: - You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. - You’ve worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key. - You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers. - You’re a strong problem-solver who can think on your feet and offer creative solutions to customer challenges. - You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked. - You’re passionate about nutrition or wellness, and you’re excited to help others on their health journey through Nourish’s services. - You have experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues in a clear and structured way - You’re open to working one weekend day per week, as we provide customer support on weekends. - Bonus points if you’re multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services. More InformationThe Nourish Bar Our Values Why Nourish Exists How We Work Comp Philosophy Benefits Please note that you must be legally authorized to work in the U.S. for this position.

• Respond to participant inquiries about their employer-sponsored group insurance plans. • Assist clients with insurance coverage. • Provide general information about the organization. • Refer clients to specialists when needed. • Receive, understand, resolve complaints, and offer solutions. • Provide support and guidance while complying with internal policies. • Perform additional related tasks as assigned by the Service Manager. • Maintain strong client relationships through follow-up. • Identify and suggest improvements to enhance our services. • Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data.

Role Description We're hiring a small cohort of graduate research interns to help build the foundations of proactive intelligence. This is not a traditional internship. You'll own a research problem end-to-end: framing the question, developing methods, running experiments, publishing findings, and, when successful, shipping your work into production systems used by millions of customers and sellers. You'll work at the intersection of: - Representation learning - Foundation models - Reinforcement learning - Causal reasoning - Agentic systems - Product intelligence The goal is not simply to build smarter models, but to build systems that develop a deeper understanding of customers and use that understanding to make better decisions over time. Past interns have shipped production systems within months and published their work in the same year. What you'll work on Depending on your interests and Apollo's roadmap, you'll focus on one or more of the following areas: - Customer World Models - Building rich representations of customers from event streams, financial activity, operational signals, and behavioral data. - Examples include: - Representation learning over long-horizon customer histories - Event-based foundation models - Multi-modal customer representations spanning structured, sequential, and graph data - Memory architectures for long-term customer understanding - Proactive Intelligence - Developing systems that can anticipate customer needs and initiate helpful actions before being asked. - Examples include: - Opportunity detection and next-best-action systems - Long-horizon planning and decision-making - Preference and goal inference - Learning when intervention creates value versus friction - Agentic Decision Systems - Building agents that reason over customer world models and take actions in real environments. - Examples include: - Tool use and planning - Multi-step reasoning over customer state - Autonomous workflow execution - Recovery and adaptation under uncertainty - Learning from Feedback Loops - Developing methods that allow intelligence to improve continuously from real-world outcomes. - Examples include: - Reinforcement learning from customer and product feedback - Reward modeling and preference learning - Counterfactual evaluation - Credit assignment over long decision horizons - Evaluation and Measurement - Building evaluation frameworks that predict real-world performance, trust, and customer value. - Examples include: - Simulated customer environments - Longitudinal evaluation - Decision quality metrics - Safety and reliability benchmarks Qualifications - Currently enrolled in an MS or PhD program in Computer Science, Machine Learning, Statistics, Mathematics, Operations Research, or a related field, and returning to that program after the co-op. - Strong foundations in modern machine learning, including deep learning, optimization, representation learning, and foundation models. - Experience conducting independent research and translating ideas into working systems. - Fluency in Python and experience with PyTorch, JAX, or similar frameworks. - Evidence of research excellence through publications, open-source contributions, technical leadership, or equivalent work. Requirements - Experience with large language models and agentic systems. - Experience with reinforcement learning, reward modeling, or sequential decision-making. - Experience with representation learning for structured, temporal, or graph data. - Familiarity with large-scale training and production ML systems. - Interest in building AI systems that directly affect customer outcomes. Benefits - Direct mentorship from researchers working on the future of proactive intelligence at Block. - Access to large-scale datasets, modern infrastructure, frontier models, and substantial compute resources. - Opportunities to publish and contribute to open-source projects. - A chance to shape foundational technology that could power the next generation of Block products. - Exposure to both scientific research and product deployment, with a clear path from idea to impact.