• Manage produce quality assessments for approximately 30-40 Food Service Distributors and their respective clients. • Foster strong relationships with distribution partners and adhere to company principles during client location visits and distributor business reviews. • Conduct client location visits, which include: evaluating product quality, providing storage and handling training, offering consulting on product application and pack size, and gathering feedback on distributor service levels. • Ensure timely completion and submission of all travel expense and activity reports within seven days of concluding travel. • Provide support to client locations by providing exceptional customer service. • Collaborate effectively with the Account Management team and other internal departments. • Maintain up-to-date knowledge of the produce industry and market trends, and effectively communicate this information to clients and stakeholders. • Independently plan and manage travel logistics, including scheduling restaurant and distributor visits, and booking flights, rental cars, and accommodations. • Monitor emails and other communications during weekends, holidays, and outside of standard business hours. • Identify, resolve, and take ownership of issues, escalating to leadership with clear context and proposed solutions when necessary. • Demonstrate flexibility and adaptability by rapidly acquiring new knowledge, applying critical thinking skills, and contributing to team success. • Ensure a conducive work environment with minimal distractions, a stable network/Wi-Fi connection, and a secure location for company equipment.

• Manage produce quality assessments for approximately 30-40 Food Service Distributors and their respective clients. • Foster strong relationships with distribution partners and adhere to company principles during client location visits and distributor business reviews. • Conduct client location visits, which include: evaluating product quality, providing storage and handling training, offering consulting on product application and pack size, and gathering feedback on distributor service levels. • Ensure timely completion and submission of all travel expense and activity reports within seven days of concluding travel. • Provide support to client locations by providing exceptional customer service. • Collaborate effectively with the Account Management team and other internal departments. • Maintain up-to-date knowledge of the produce industry and market trends, and effectively communicate this information to clients and stakeholders. • Independently plan and manage travel logistics, including scheduling restaurant and distributor visits, and booking flights, rental cars, and accommodations. • Monitor emails and other communications during weekends, holidays, and outside of standard business hours. • Identify, resolve, and take ownership of issues, escalating to leadership with clear context and proposed solutions when necessary. • Demonstrate flexibility and adaptability by rapidly acquiring new knowledge, applying critical thinking skills, and contributing to team success. • Ensure a conducive work environment with minimal distractions, a stable network/Wi-Fi connection, and a secure location for company equipment.

• Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.) • Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically • Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs • Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs • Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support

• Responsible for the day to day management of Ryder's eCommerce customers • Serve as the customers' 'eyes and ears' in our warehouses • Ensure that we are exceeding their expectations every day • Support the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs • Work collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution