• Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance • Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience • Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives • Collaborate with other Implementation Managers to establish consistency, align process and share resources • Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes • Lead efficient planning and deployment of Provet resources across the DACH region

• Engage confidently with executive-level stakeholders, demonstrating strong communication and influence. • Actively listen to client needs to shape customized service solutions and convey the value proposition effectively. • Lead and manage the full lifecycle of new site implementation—transitioning from sale close to operational handoff. • Develop, track, and execute project plans that drive the site toward a successful “go-live” date. • Coordinate cross-functional teams to ensure timely delivery of startup milestones, resources, and client requirements. • Maintain strong documentation processes to ensure a detailed, effective, and comprehensive transition to operations. • Monitor competitive landscape and market trends to enhance site launch strategies and client positioning. • Develop action plans that align with KPIs and ensure successful site implementation outcomes. • Partner with internal and external stakeholders to deliver a best‑in‑class new client experience. • Demonstrate passion for delighting new clients by ensuring smooth, efficient, and value‑rich onboarding. • Maintain robust market intelligence to guide sales decisions and site rollout strategies. • Collaborate with business development, operational leadership, and project teams to support continuous improvement in startup processes.

• You will be enhancing the delivery of the most complex and interesting projects in the world by leading and supporting deployment of specialized project controls systems that help streamline operations and make life easier for the project teams. • You’ll be involved in every phase from gathering requirements and identifying business challenges to recommending the best systems, configuring them with industry-leading practices, and driving training and adoption to make a real impact. • You’ll join a rapidly growing team responsible for sales and implementation of the project controls systems. There will be opportunities to manage people, lead projects, drive system sales, develop internal processes, and take on key business development activities. • Adaptability is key. Given our rapid growth, your focus might shift from Oracle systems implementation to planning and project controls when there’s a need. If you're open to that kind of flexibility, this role is for you!

• Responsible for the delivery of all self-insured Disability or Leave Administration services for Alight Leave Solutions and SaaS clients. • Has full accountability to bring the right combination of talent, tools and technology to successfully implement a client’s benefit program. • Leading enterprise ‑ scale, multi ‑ workstream implementations, coordinating cross ‑ functional teams across business, product, engineering, vendors, and offshore/shared services. • Driving project execution from inception through delivery and support hand off. • Managing necessary resources and ensuring they are assigned, engaged and know their roles and responsibilities. • Developing and maintaining project artifacts and conducting regular reviews to ensure all participants are aware of progress, roadblocks and risks. • Communicating proactively, clearly and frequently to the development and product stakeholders, executives, and to clients as appropriate. • Applying enterprise project management methodologies (e.g., hybrid Agile/Waterfall) to manage complex dependencies, phased releases, and parallel deployments. • Configuring Workday Financials, including internal control compliance for Spend Approver and Finance HR Process Approver security roles. • Developing and maintaining integrated master plans that align timelines, scope, resources, and financials across multiple workstreams and stakeholders. • Managing portfolio ‑ level risks, interdependencies, and change impacts, escalating systemic issues with data ‑ driven recommendations. • Contributing to and influencing enterprise delivery frameworks, tooling, and metrics to improve predictability, scalability, and quality. • Identifying cross ‑ program trends and systemic gaps; partner with leadership to define corrective actions and process innovations.