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Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Senior Implementation Manager – Alight Leave Solutions
Location
Illinois
Posted
101 days ago
Salary
$90K - $160K / year
Seniority
Senior
Job Description
Senior Implementation Manager – Alight Leave Solutions
Alight Solutions
• Responsible for the delivery of all self-insured Disability or Leave Administration services for Alight Leave Solutions and SaaS clients. • Has full accountability to bring the right combination of talent, tools and technology to successfully implement a client’s benefit program. • Leading enterprise ‑ scale, multi ‑ workstream implementations, coordinating cross ‑ functional teams across business, product, engineering, vendors, and offshore/shared services. • Driving project execution from inception through delivery and support hand off. • Managing necessary resources and ensuring they are assigned, engaged and know their roles and responsibilities. • Developing and maintaining project artifacts and conducting regular reviews to ensure all participants are aware of progress, roadblocks and risks. • Communicating proactively, clearly and frequently to the development and product stakeholders, executives, and to clients as appropriate. • Applying enterprise project management methodologies (e.g., hybrid Agile/Waterfall) to manage complex dependencies, phased releases, and parallel deployments. • Configuring Workday Financials, including internal control compliance for Spend Approver and Finance HR Process Approver security roles. • Developing and maintaining integrated master plans that align timelines, scope, resources, and financials across multiple workstreams and stakeholders. • Managing portfolio ‑ level risks, interdependencies, and change impacts, escalating systemic issues with data ‑ driven recommendations. • Contributing to and influencing enterprise delivery frameworks, tooling, and metrics to improve predictability, scalability, and quality. • Identifying cross ‑ program trends and systemic gaps; partner with leadership to define corrective actions and process innovations.
Job Requirements
- Have a Bachelor’s in a business, management and/or technical field or equivalent work experience required.
- Hold Project management (i.e. PMP) or equivalent certification.
- 8+ years of experience managing large scale projects within health benefits projects.
- Have In depth understanding of the implementation processes and industry standard expectations and methods.
- Have deep domain knowledge of leave of absence, self-insured Disability programs or other health benefits domain.
- Have Experience working with large functional teams (e.g. Product, Engineering, Claim Delivery, Offshore teams, Shared Services).
- Demonstrate experience managing enterprise ‑ scale programs with multiple concurrent projects, dependencies, and stakeholders.
- Display ability to influence outcomes in matrixed, large ‑ organization environments without direct authority.
- Have experience applying portfolio, program, and project management discipline to drive consistent delivery outcomes.
- Demonstrate ability to synthesize complex delivery information into clear, executive ‑ ready communications.
- Display consulting, influencing and negotiation skills.
- Be comfortable operating at both strategic and execution levels, shifting seamlessly between big ‑ picture planning and detailed oversight.
Benefits
- a variety of health coverage options
- wellbeing and support programs
- retirement plans
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- several voluntary benefit options
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Role Description As a Senior Identity Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations. You will educate customers on the best ways to implement Okta customer identity and access management solutions. What you’ll be doing: - Strategic Customer Engagement: - Support strategic customer conversations aligning with technical and engineering leaders and stakeholders. - Deliver on emerging trends, industry best practices, and identity-driven digital transformation. - Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes. - Develop customer-centric points of view that translate Okta’s solutions to customer problems. - Lead deep technical Q&A discovery sessions for prospective customers to uncover their business requirements and communicate the value of solving for those requirements with Okta CIAM solutions. - Deliver interactive presentations and custom product demonstrations, tailoring communication to all levels of technical and customer identity expertise. - Whiteboard solution architecture, modeling how Okta’s CIAM solution will support their business requirements. - Design, build, and execute well-defined, outcome-focused POCs. - Maintain a broad and deep technical understanding of the Okta customer identity product lines and the underlying technologies and protocols. - Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders. - Technical Leadership: - Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms. - Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams. - Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events. - Field Enablement and Collaboration: - Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively. - Partner with sales leadership to identify and address critical business opportunities and challenges. - Drive cross-functional collaboration to ensure seamless execution of global initiatives. - Innovate in tools and techniques to drive excellence and momentum. - Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams. - Market Influence: - Represent Okta as a thought leader in the identity and security space. - Influence industry standards and participate in relevant technical advisory boards. - Innovation and Strategy: - Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams. - Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact. Qualifications - 8+ years of experience in a presales or customer-facing role, including at least 3 years experience with CIAM projects. - 8+ years of development experience, preferably focused on application integration with identity services. - 8+ years of experience working with REST APIs and SDKs. - Experience with customer identity and access management solutions (Okta/Auth0). - Experience with authentication or authorization protocols (OAuth, OIDC, SAML). - Ability to communicate complex ideas and solutions, incorporating whiteboarding, practical examples, and product demonstrations. - Demonstrated ability to solve complex technical problems with innovative solutions. - Strong communication and presentation skills, with experience contributing to technical events. - Ability to effectively operate in a matrixed organization and manage cross-functional initiatives. - Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites. Benefits - Equity (where applicable). - Health, dental, and vision insurance. - 401(k) plan. - Flexible spending account. - Paid leave, including PTO and parental leave.
• Own the end-to-end technical onboarding journey for a high volume of accounts, with a relentless focus on ensuring customers reach Time To Value (TTV) in under 30 days. • Provide hands-on guidance for technical configurations, including Identity Provider (IdP) integration, Tailnet administration, ACL policy definition, and MDM deployments. • Partner closely with AEs and SEs to ingest technical requirements from the pre-sales cycle and ensure a seamless transition to active usage. • Act as a critical feedback loop for the Product and Engineering teams by identifying recurring friction points or bugs during the onboarding phase and advocating for fixes. • Maintain rigorous data hygiene within sales (SFDC) and CSP tooling to provide visibility into onboarding completion rates, TTV, and overall customer health metrics. • Bridge the gap between initial setup and long-term support by facilitating clean handoffs to the Support and Post-sales teams once adoption milestones are met. • Define and refine onboarding success metrics, including the development of post-onboarding surveys and in-product adoption targets.
• Own the end-to-end technical onboarding journey for a high volume of accounts, with a relentless focus on ensuring customers reach Time To Value (TTV) in under 30 days. • Provide hands-on guidance for technical configurations, including Identity Provider (IdP) integration, Tailnet administration, ACL policy definition, and MDM deployments. • Partner closely with AEs and SEs to ingest technical requirements from the pre-sales cycle and ensure a seamless transition to active usage. • Act as a critical feedback loop for the Product and Engineering teams by identifying recurring friction points or bugs during the onboarding phase and advocating for fixes. • Maintain rigorous data hygiene within sales (SFDC) and CSP tooling to provide visibility into onboarding completion rates, TTV, and overall customer health metrics. • Bridge the gap between initial setup and long-term support by facilitating clean handoffs to the Support and Post-sales teams once adoption milestones are met. • Define and refine onboarding success metrics, including the development of post-onboarding surveys and in-product adoption targets.
• Lead end-to-end implementation and conversion projects, including defining timelines, coordinating deliverables, monitoring progress, and ensuring timely completion. • Serve as primary point of contact for plan sponsors, advisors, and partners. • Ensure high-quality service measured through client satisfaction. • Manage team tasks and workloads.
