Role Description This position primarily resolves insurance denials, documents transactions on insurance accounts, interacts with insurance companies and agencies in resolution of unpaid balances, refunds, and other Professional billing issues. - Process transactions on insurance accounts; ensure account is set up correctly, problem resolution, appeals and audit transaction activity. - Communicate professionally with OHSU staff and third-party customers including departments and insurance companies to ensure timely and accurate processing of account transactions. - Review a variety of general and specialty Oral Surgery & Urology claims including third party claims (i.e. MVA settlements, workers compensation claims). - Performing and documenting quality assurance reviews on transactions in department. - Prioritize assigned accounts to maximize aged AR resolution. - Trending provider activity and the denials that may arise. - Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures. - Promote and implement LEAN processes. - Other duties as assigned. Qualifications - Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR - Four years of general collection, billing or customer service experience; OR - Equivalent combination of education and experience. - Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. - Must be able to work with a diverse team and customer base. - Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized. - Excellent communication, both written and verbal and listening skills. - Able to use reason and logic to independently solve problems and to multi-task as needed. - Proficiency with standard office equipment and software such as Microsoft Office, knowledge of Healthcare Information Systems. Requirements - High school diploma or equivalent. Benefits - Healthcare for full-time employees covered 100% and 88% for dependents. - $50K of term life insurance provided at no cost to the employee. - Two separate above market pension plans to choose from. - Vacation - up to 200 hours per year dependent on length of service. - Sick Leave - up to 96 hours per year. - 9 paid holidays per year. - Substantial Tri-Met and C-Tran discounts. - Employee Assistance Program. - Childcare service discounts. - Tuition reimbursement. - Employee discounts to local and national businesses.

• Deliver PK trainings to Home Depot store associates and department supervisors on a regular cadence to build product fluency, confidence, and lead-generation behaviors. • Develop and refresh training content (in-store demos, talk tracks, leave-behinds, and digital materials) to reflect new products, promotions, and seasonal priorities. • Measure training effectiveness by tracking lead volume, quality, and conversion before and after each session, and adjust curriculum based on results. • Manage day-to-day performance of all stores in the assigned territory, with clear weekly and monthly lead generation targets per store. • Lead Field Lead Generation activities in store, including event execution, in-aisle engagement programs, promotional displays, and associate-driven referrals. • Coach lead takers on prospecting techniques, qualifying questions, and handoff quality to drive higher set rates and sit rates downstream. • Identify underperforming stores and design targeted intervention plans that include training, staffing, merchandising, and event support. • Advocate for the program during Home Depot store visits, district meetings, and regional reviews, establishing our brand as a leading service provider. Develop and sustain trusted relationships within Home Depot Stores. • Create and own a strategic plan for the Home Depot program that defines revenue targets, growth initiatives, investment priorities, and resource needs. • Drive revenue growth from Field Lead Generation activities by prioritizing the highest-ROI stores, events, and product categories. • Partner cross-functionally with Sales, Marketing, Operations, and Installation teams to ensure leads convert efficiently and customer experience remains best in class. • Forecast and budget field activity spend, event costs, and staffing against expected lead and revenue returns. • Review lead taker data weekly to identify trends in productivity, lead quality, store mix, and event ROI. • Prepare and present business reviews (weekly, monthly, and quarterly) with clear key findings, root-cause analysis, and prioritized action items for both internal leadership and Home Depot counterparts. • Translate data into action by turning insights into specific coaching plans, training topics, event adjustments, and staffing decisions. • Maintain accurate reporting in CRM and lead management systems to ensure pipeline visibility and forecasting integrity. • Other duties as assigned

• Primary responsibility will be to create and implement territory plans focused on attaining deployments of Fortinet products and services to a set of assigned, existing accounts and new logo prospects, within your assigned territory. • Develop executive relationships with key buyers and influencers and leverage these relationships to achieve quarterly sales goals. • Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline. • Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals and Statements of Work. • Negotiate terms of business with clients to achieve win/win results that provide the basis for solid ongoing relationships. • Understanding customer business goals and effectively translating the capabilities of Fortinet to help them achieve those goals.

• Play an integral role in new business pitches, foster long-term relationships, act as a catalyst in negotiating business terms • Effectively on-board new clients and proactively focus on growing and developing existing accounts • Generate a robust sales pipeline, qualify opportunities, and provide accurate forecasts • Collaborate with internal teams to deliver contract bids, proposals, RFI/RFP responses, and Statements of Work • Travel throughout the territory to support the needs of the business