• Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions. • Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations. • Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes. • Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency. • Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems. • Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives. • Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations. • Support Workday security administration, including role assignments, security reviews, and user access maintenance. • Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools. • Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns. • Conduct testing for Workday releases, enhancements, business process updates, and system changes. • Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations. • Develop and maintain process documentation, standard operating procedures, and knowledge articles.

• Lead and develop a high-performing People Data & Insights team • Oversee the enterprise employee listening strategy, including driving the strategic communications of survey themes to senior leadership and the broader organization • Define and lead the enterprise People analytics strategy aligned to business priorities and People transformation objectives • Deliver actionable, executive-ready insights that inform workforce, talent, and organizational decisions • Oversee development of enterprise dashboards, metrics, and predictive models • Partner with HRBPs, COEs, and business leaders to embed data-driven decision making • Serve as the single point of accountability for People data across the enterprise • Establish, manage, and continuously evolve a comprehensive People data governance framework • Ensure compliance with data privacy, security, and regulatory requirements in partnership with IT, Security, and Legal • Lead AI readiness for People data • Define measurement frameworks, success metrics, and reporting for enterprise initiatives • Define the vision and roadmap for the People data and analytics ecosystem

• Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors • Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems • Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience • Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities • Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding • Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish • Create and maintain physical onsite and electronic employee files • Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy • Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes • Maintain and assist with the timely tracking of various recruiting processes • Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS • Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team • Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

• Own the end-to-end global onboarding process: Right to Work, background checks, IT coordination, Deel operations for international hires/contractors, and cross-team logistics to ensure every new joiner is set up from day one. • Manage pre-hire and former employee queries as the primary point of contact. • Design and maintain a "White Glove" onboarding experience for Executive Leadership. • Own separation document generation (state-specific docs, separation letters, COEs) with accuracy and legal compliance. • Define and track lifecycle KPIs: onboarding satisfaction, RTW completion, training, benefits enrollment, equity acknowledgment. • Partner with People Systems to optimize employee support operations (intake, routing, metrics, self-service). • Own the employee knowledge ecosystem: ensure policies and resources are discoverable, accurate, and governed through clear ownership, review cadences, and escalation paths. • Manage security training rollouts and configure new modules (SCORM, video) in Workday Learning. • Audit learning data, enforce completion requirements, and manage non-compliance escalations. • Oversee professional development programs and vendor manage learning content partners (OpenSesame, etc.). • Operationally own AwardCo (config, vendor, budget, comms), co-working space access, and Performance Awards logistics. • Own and govern AskPeople Pal (ticket triage/routing) and any future AI agents; lead health checks, documentation, and continuous improvement standards. • Build and maintain ClickUp automations supporting operational workflows. • Serve as the People Team's go-to resource for AI adoption, training, and support.