instagrid

• Own the NA marketing strategy end-to-end — driving brand awareness, lead generation, and pipeline conversion through multi-channel campaigns • Turn market intelligence and competitive insights into targeted content strategies that win in key B2B verticals • Lead and develop one direct report, producing high-impact content across social, email, case studies, and PR • Manage the regional budget with a sharp eye on ROI, CAC, and pipeline contribution • Serve as Instagrid's regional Brand Ambassador, owning local media relations and crisis communications in close partnership with the NA Commercial team

• You build long-term, trust-based customer relationships through regular on-site visits in your region and maintain them sustainably • You ensure a smooth start by implementing our products directly at the customer's site and training the on-site team • You identify upselling and cross-selling opportunities during conversations and proactively convert them into measurable results • You monitor metrics for your region and expand customer relationships sustainably • You collect valuable "from-the-field" feedback and coordinate with our internal teams • You conduct regular strategy meetings with key accounts to demonstrate the value of our solution and strengthen the partnership • While on the road, you document your interactions in our CRM system

• Ensure a smooth onboarding process by guiding customers through setup and optimal use of our products • Promote product adoption and customer satisfaction through proactive, value-focused customer care • Identify upselling and cross-selling opportunities and work closely with Sales to realize them • Monitor key customer-health metrics and take proactive measures to minimize risk and prevent churn • Resolve customer issues and coordinate with internal teams to deliver fast and effective results • Collect customer feedback and share relevant insights with Product and Engineering teams for continuous improvement • Conduct regular business reviews with key accounts to demonstrate value, align goals, and strengthen partnerships • Maintain thorough, up-to-date documentation of all customer interactions in the CRM system

• Drive pipeline growth within existing accounts by introducing new use cases and applications, converting opportunities into measurable revenue • Own account performance, driving high product utilization, renewal rates, and revenue expansion across the customer lifecycle • Develop and deepen relationships across multiple stakeholders and business units, increasing share of wallet and identifying upsell/cross-sell opportunities • Execute and expand strategic framework agreements with key accounts, driving revenue growth, contract value, and long-term customer retention • Execute the sales strategy, developing sustainable business relationships with B2B customers • Deliver product demos, training, and onboarding that accelerate adoption, shorten sales cycles, and support expansion within accounts • Act as a trusted advisor, ensuring customers have the insights and support needed to maximize ROI and unlock additional purchasing opportunities

• Contribute to company development and growth • Be part of an innovative and open team

• own the entire sales cycle from lead generation to closing for customers in the USA • establish and execute the sales strategy, developing sustainable business relationships with B2B customers • grow a firm sales pipeline and define sales quotas, analyzing and continuously improving results with methods and strategies established within the team • foster a community and build relationships with key opinion leaders and influencers • provide valuable insights on trends, customer needs, sales methods, product offerings and marketing initiatives

• Be the primary point of contact for key clients, ensuring an exceptional user experience • Take full proactive responsibility for implementing framework agreements with major clients • Continuously expand and strengthen your network within assigned accounts • Promote both established and new applications across various business units of key accounts • Provide product training and guidance to users • Ensure clients have all necessary information to work efficiently with our products • Maximize product utilization to deliver the highest value and impact for our customers