Title: Product Master Data Specialist Location: Wayne, PA Job Description: Work Arrangement: On-site/Hybrid - 3 days in office, 2 days remote About the Organization This organization provides end-to-end order-to-cash management and logistics infrastructure that enables brands to scale efficiently. By simplifying operations and improving processes, it transforms non-value-added activities into strategic resources. Services include order-to-cash management, deduction allocation, retailer performance improvement, and optimization of freight, warehousing, and storage costs across a diverse client portfolio. Position Overview The Data Specialist will support the Master Data team in managing and maintaining accurate product and pricing data across internal systems, client platforms, and retail partners. This role plays a critical part in ensuring data accuracy, item setup, system synchronization, and timely publication across multiple platforms. This individual will collaborate cross-functionally with clients, sales teams, supply chain/logistics, and IT to support ongoing operations and drive process improvements. The ideal candidate is highly detail-oriented, organized, and comfortable working with large datasets in a fast-paced environment. Key Responsibilities - Manage client master price lists and product specification sheets for internal teams and retail partners - Perform new item setup within internal product management systems - Publish master data from PIM systems to third-party warehouse management systems - Partner with clients to ensure catalog accuracy and completeness - Identify and implement data synchronization and process improvements - Develop expertise in PIM systems, and retail publication requirements - Collaborate with Ecommerce teams to maintain data integrity across platforms such as Salsify - Work with IT teams and external partners to troubleshoot and resolve data/process issues - Ensure timely publication of new and updated items with retail partners - Maintain strong client relationships and provide ongoing support - Execute operational updates including EDI connectivity and catalog updates - Support cross-functional initiatives spanning logistics, sales, and data teams Additional Responsibilities - Support initiatives across multiple business functions - Build strong working relationships with internal sales and client-facing teams Qualifications - Bachelor's degree required - 1-2 years of experience in CPG, supply chain, logistics, product data, or a related field preferred - Strong Excel skills required - Experience with data synchronization tools (e.g., 1WorldSync) is a plus - Experience with catalog management or product management systems preferred - Supply chain or logistics experience is a plus - Highly detail-oriented with a strong interest in data accuracy - Ability to manage multiple priorities in a fast-paced environment - Strong communication and relationship management skills - Proactive, adaptable, and eager to learn Preferred Skills - Experience with Product Information Management (PIM) systems - Familiarity with GDSN standards and retail publication requirements - Exposure to digital shelf tools such as Salsify - Understanding of EDI processes and item catalog maintenance - Knowledge of CPG industry terminology Pay Details: $27.00 to $28.00 per hour Search managed by: Elena Platt Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

• Product support & escalation management • Primary point of contact for user-facing support escalations; provide a single, seamless resolution touchpoint across supported product(s) • Turning processes into action, accelerating issue resolution, closure, and feedback loops between technology partners to resolve issues quickly and bring consistency to the user experience • Understands and monitors integration touchpoints, partners with engineering and product to resolve issues • Responsible for defect reproduction and partners with engineering to resolve and conduct root cause analysis • Lead UAT testing from a user experience perspective ahead of releases to minimize post-launch case spikes • Own launch and rollout execution for supported products, including hypercare and stabilization to accelerate time-to-value • Manage multiple concurrent enablement initiatives, maintaining clear prioritization and communication across product, engineering, and platform partners • Lead onboarding and engagement programs for Leasing users and platform partners • Develop and maintain training materials, onboarding guides, knowledge bases, and AI support agent content to drive self-service success and a consistent user experience • Run user engagement and feedback initiatives to accelerate adoption and surface product improvement opportunities • Apply change management principles to technology rollouts, addressing user resistance, building stakeholder buy-in, and ensuring sustainable adoption beyond launch • Guide and support P1–P2 team members on product knowledge, support workflows, and enablement best practices • Actively use Leasing’s proprietary and AI tools across the product lifecycle to optimize workflows, drive strategies, and improve execution • Track and report on adoption metrics (Active users, CSAT, engagement scores, case trends) • Maintain data best practices to ensure accuracy and integrity within supported products

Role Description To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions. - Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position. - Lead, prioritize, and manage the workflow of product trials, conversions, and/or PV implementations. - Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources. - Establish and maintain customer relationships, including conducting weekly team meetings with the state of business with both the customer and the sales reps. - Monitor project progress; communicate project status to sales teams, product teams, and customers. Ensure follow-up and resolution of issues is completed on a timely basis. - Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions). Qualifications - Bachelor’s degree and at least 2 years of sales or customer service-related experience OR High school diploma or equivalent and at least 4 years of sales or customer service-related experience. - Experience developing presentations for various audience levels. - Willing to travel for business purposes (within state and out of state). Requirements - The anticipated salary for this position is $70,000 annually. This role is bonus eligible. - Medline will not pay less than the applicable minimum wage or salary threshold. Benefits - Health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. - For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.

• Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform. • Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships. • Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform. • Guide clients through the implementation, configuration, and training of Conduit. • Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. • Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI. • Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. • Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. • Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs. • Iterate frequently on processes in a fast-paced, startup-like environment with high ownership and opportunity for impact.