• Product support & escalation management • Primary point of contact for user-facing support escalations; provide a single, seamless resolution touchpoint across supported product(s) • Turning processes into action, accelerating issue resolution, closure, and feedback loops between technology partners to resolve issues quickly and bring consistency to the user experience • Understands and monitors integration touchpoints, partners with engineering and product to resolve issues • Responsible for defect reproduction and partners with engineering to resolve and conduct root cause analysis • Lead UAT testing from a user experience perspective ahead of releases to minimize post-launch case spikes • Own launch and rollout execution for supported products, including hypercare and stabilization to accelerate time-to-value • Manage multiple concurrent enablement initiatives, maintaining clear prioritization and communication across product, engineering, and platform partners • Lead onboarding and engagement programs for Leasing users and platform partners • Develop and maintain training materials, onboarding guides, knowledge bases, and AI support agent content to drive self-service success and a consistent user experience • Run user engagement and feedback initiatives to accelerate adoption and surface product improvement opportunities • Apply change management principles to technology rollouts, addressing user resistance, building stakeholder buy-in, and ensuring sustainable adoption beyond launch • Guide and support P1–P2 team members on product knowledge, support workflows, and enablement best practices • Actively use Leasing’s proprietary and AI tools across the product lifecycle to optimize workflows, drive strategies, and improve execution • Track and report on adoption metrics (Active users, CSAT, engagement scores, case trends) • Maintain data best practices to ensure accuracy and integrity within supported products

Role Description To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions. - Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position. - Lead, prioritize, and manage the workflow of product trials, conversions, and/or PV implementations. - Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources. - Establish and maintain customer relationships, including conducting weekly team meetings with the state of business with both the customer and the sales reps. - Monitor project progress; communicate project status to sales teams, product teams, and customers. Ensure follow-up and resolution of issues is completed on a timely basis. - Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions). Qualifications - Bachelor’s degree and at least 2 years of sales or customer service-related experience OR High school diploma or equivalent and at least 4 years of sales or customer service-related experience. - Experience developing presentations for various audience levels. - Willing to travel for business purposes (within state and out of state). Requirements - The anticipated salary for this position is $70,000 annually. This role is bonus eligible. - Medline will not pay less than the applicable minimum wage or salary threshold. Benefits - Health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. - For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.

• Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform. • Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships. • Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform. • Guide clients through the implementation, configuration, and training of Conduit. • Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. • Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI. • Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. • Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. • Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs. • Iterate frequently on processes in a fast-paced, startup-like environment with high ownership and opportunity for impact.

Role Description We are seeking an exceptionally motivated, results-driven Virtual Patient Care Coordinator & Lead Specialist to support a high-growth, out-of-network private dental practice. This role is uniquely structured for a dedicated administrative professional who thrives on database growth and patient outreach. You will serve as our dedicated Outbound Growth Engine. Your primary focus will be mining our existing database to reactivate overdue recall patients and aggressively following up on a robust pipeline of digital marketing leads. Your goal is to maximize provider production and keep our hygiene chairs completely filled. Core Responsibilities: - Outbound Growth & Patient Activation (Primary Focus) - Database Reactivation: Systematically work through a robust, 30-page patient recall backlog to reconnect with inactive patients and get them back on the schedule. - Marketing Lead Conversion: Take complete ownership of a high-volume pipeline containing 3,000+ digital marketing leads, utilizing Fuse EMR and the Mango Voice system to rapidly call, text, and email prospects. - Hygiene Schedule Optimization: Proactively book routine cleanings, deep cleanings, and preventative care appointments to keep our full-time and part-time hygiene chairs completely optimized. - Treatment Presentation Support: Identify patients with outstanding, uncompleted treatment plans (including high-value services like implants, full-mouth cases, wisdom teeth, and clear aligners) and guide them to book their procedures. - Out-of-Network Insurance Coordination - OON Benefits Verification: Perform rigorous front-end insurance eligibility and breakdown checks for out-of-network PPO plans and specific insurance payer lines. - Financial Transparency: Accurately document patient insurance profiles within Fuse EMR so the on-site team can seamlessly present clear out-of-pocket estimations to patients. Qualifications - U.S. Dental Domain Expertise: Minimum 2–3+ years of administrative front-office experience working inside a U.S.-based dental practice. - Advanced Lead Management: Proven experience handling high-volume outbound calling, lead tracking, and converting digital marketing inquiries into booked appointments. - Out-of-Network (OON) Literacy: Thorough understanding of how to verify out-of-network dental benefits, fee schedules, and commercial PPO maximums. - Phonetic Clarity: Flawless verbal and written English communication skills. Must possess an exceptionally warm, professional, and easy-to-understand phone presence. - Remote Workspace: A secure, completely silent home office environment equipped with high-speed internet, a modern computer setup, and a professional noise-canceling headset. Strongly Preferred Experience - Direct, hands-on operational experience using Fuse EMR and the Mango Voice platform. - Prior experience collaborating with external dental marketing agencies (e.g., managing lead flows from Facebook/Google Ads). - A solid baseline understanding of specialized dental procedures, specifically dental implants, surgical wisdom teeth extractions, and clear aligner therapies.