Lead For America logo
Lead For America

LFA is building a new generation of public service leaders, in every corner of the country.

Program Operations Associate

Location

United States

Posted

6 hours ago

Salary

$50K - $65K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Program Operations Associate

Lead For America

Role Description The Program Operations Associate is responsible for researching, developing, and supporting the implementation of Lead for America programs from start to completion throughout each Program Year. This role requires a deep understanding of organizational workflows, multi-sectoral project management, in-person and virtual convening logistics, and program operations. The Program Operations Associate gathers and curates key Member and Host Site resources, training materials, events, and opportunities to support their service experience. This role reports to the Director of Program Operations and partners closely with the Program Coordinators (PCs), who serve as critical feedback conduits between program design and on-the-ground realities. This role requires occasional travel within the U.S. and its territories. What You’ll Do - Process Improvement & Project Tracking Throughout Program Year Calendar (40%): - Build and update templates and project tracking tools in core systems (Asana, Google Sheets, Google Forms, Campground). - Document processes, regulations, and resources for all LFA Program operations. - Conduct needs assessments of existing programs and gather data to identify implementation improvement opportunities. - Assist with Program Operations Feasibility Tests for LFA’s programmatic growth and expansion. - Provide "retro" support for the Program Implementation and Program Operations-specific retros. - Coordinate task assignments in Campground. - Ensure the task completion of Host Site Supervisor and Member transitions. - Support program wrap-up activities, including building out "Member Exit" project boards. - Stay current on tools and best practices for process improvements. - Cross-Functional Collaboration & Compliance (25%): - Collaborate with Monitoring & Evaluation and Program Coordinators on data collection and compliance. - Understand and support compliance with evaluation and audit needs. - Coordinate with Marketing & Communications and Team Leads to collect member service highlights. - Partner with Recruitment and Grant Management/Compliance teams to ensure requirements are met. - Convening Logistics and Member Community Building (15%): - Organize and support logistics for virtual and in-person convenings. - Manage event logistics for Host Site Orientations and Program Launches. - Provide convening planning support by building out project boards and preparing logistics documents. - Data Input, Maintenance, and Analysis (10%): - Support effective data input, flow, and accuracy in core systems. - Execute data migrations and platform updates. - Serve as administrator for Member Slack channel. - Manage cohort onboarding by building out orientation task assignments. - Track, analyze, and report host and member progress. - Understand and integrate data analysis needs for various workstreams. - Organizational Requirements (10%): - Support strategic and operational efforts across teams. - Compliance for org-wide administration. - Participate in additional organizational initiatives as needed. Qualifications - 2–5 years of experience in the NGO, government entities, philanthropies, or corporations. - Proven teamwork experience in both in-person and remote environments. - Operational and project management knowledge. - Strong problem-solving and feedback orientation. - Detail-oriented and data-driven. - Clear, confident communicator. - Cross-functional collaborator. - Commitment to equity and inclusion. - Mission alignment with national service and civic leadership. Salary and Benefits - Salary Range: $50,000-$65,000. - Starting salary is dependent on role and experience level. - Salaries are expected to rise over time with increased experience, inflation, and organizational growth. - Ample opportunity for promotion in most roles.

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