Mindoula Health

Role Description Are you passionate about using your recovery journey to help others create meaningful change? We're looking for a Certified Peer Recovery/Support Specialist to support members in Tennessee. This is a work-from-home role with community travel to meet members in their homes and to DCS locations. If you have experience working with the Tennessee Department of Child Services (DCS), we strongly encourage you to apply. As a Peer Recovery Specialist, you'll serve as a role model and trusted guide—helping members set goals, access resources, and move forward in their recovery. What You'll Do - Provide peer support and mentorship grounded in your lived recovery experience - Assess needs, complete screenings, and help develop care plans - Connect members to community resources and essential services - Collaborate with care teams, primary care providers, managed care organizations, and community partners to ensure coordinated, high-quality support - Identify individual member needs and document interventions based on relationships and assessments - Provide support to members through a variety of settings and assist with support groups, as needed - Contribute to case management meetings to ensure a team approach is delivered for each member - Complete documentation for member contacts, touches, cancellations, and care plans based on organizational policies - Communicate professionally with members, families, physicians, community agencies, agency leadership, and office staff - Follow chain of command in communicating concerns or recommendations - Achieve set goals/Key Performance Indicators (KPI's) - Represent and promote Mindoula and the Substance Use Disorder program through participation and interaction with community, professional organizations, and community outreach efforts - Participate in timely conflict resolution and treat people fairly and with respect - Support all members of the team in performance of their duties - Participate in any performance improvement processes and initiatives - Promote responsible and ethical stewardship of Mindoula's resources - Maintain excellent punctuality and attendance during work hours - Partner with the enrollment team to grow the member census and identify eligible members to enroll in the program - Other duties as assigned Compensation $20.67–$22.12 per hour ($43,000–$46,000 annually), based on experience and education Benefits - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days, and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year Company Description We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. Come be part of the solution!

Mindoula Health is seeking Independent Licensed Therapists to provide remote services for our Washington State Substance Use Disorder Program, supporting substance-exposed members. While a current WA license is preferred, our team will assist qualified candidates in obtaining one. We will also consider applicants licensed in Louisiana, or Florida while we work on the Washington credentialing and licensing. Once licensed, you will work with Washington members on PST hours. Applicants may live anywhere in the U.S. Our program focuses on prenatal and postpartum care and substance-exposed living/pregnancies. You’ll join a family-focused, collaborative team with a flexible schedule, work-from-home autonomy, and the opportunity to create groups and apply your preferred evidence-based practices. In this role, you will provide biopsychosocial assessments, individual and group therapy, and coordinate care across various substance use disorder treatment settings. Compensation: $75,000 per year, plus excellent benefits and the opportunity to work with a fantastic team. Comprehensive Benefits Package includes: - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year How you'll contribute: - Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care. - Collaborates with member, family and healthcare providers to develop an individualized plan of care. - Conducts individual counseling and group therapy with adolescents and adults. - Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services. - Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team. - Utilizes approved clinical criteria to assess and determine appropriate level of care for members. - Documents all member assessments, care plan and referrals provided. - Responsible for achieving set goals; Key Performance Indicators (KPIs). - Learning the StrongWell model and taking responsibility and ownership for outcome based care. - Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care. - Promotes responsible and ethical stewardship of company resources. - Maintains excellent punctuality and attendance during work hours. Qualifications: - LCSW, LMFT, LMHC, LPC in Washington State, Florida, Louisiana. - Preferred experience with substance abuse population. - Background in maternal; substance abuse preferred. - Experience with adults and adolescents. - Familiarity with Medicare and Medicaid procedures. - Remote Work Experience. Come be part of the solution!

Mindoula Health is hiring licensed therapists (LMHC, LCSW, LMFT, LPC) to join our fully remote Substance Use Disorder Program, supporting substance-exposed individuals with a focus on prenatal and postpartum care in Washington. Candidates must hold an active Washington State license. They may reside anywhere within the United States but are required to work Pacific Time hours. This role offers flexibility, autonomy, and a collaborative, family-focused culture. Clinicians provide assessments, individual and group therapy, coordinate care across treatment settings, and have the freedom to build groups and use evidence-based practices they are passionate about—all from home. Compensation: $75,000 a year, plus excellent benefits and the opportunity to work with a fantastic team. Comprehensive Benefits Package includes: - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year How you'll contribute: - Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care. - Collaborates with member, family and healthcare providers to develop an individualized plan of care. - Conducts individual counseling and group therapy with adolescents and adults. - Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services. - Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team. - Utilizes approved clinical criteria to assess and determine appropriate level of care for members. - Documents all member assessments, care plan and referrals provided. - Responsible for achieving set goals; Key Performance Indicators (KPIs). - Learning the StrongWell model and taking responsibility and ownership for outcome based care. - Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care. - Promotes responsible and ethical stewardship of company resources. - Maintains excellent punctuality and attendance during work hours. Qualifications: - LCSW, LMFT, LMHC, LPC in Washington. - Preferred experience with substance abuse population. - Background in maternal; substance abuse preferred. - Experience with adults and adolescents. - Familiarity with Medicare and Medicaid procedures. - Remote Work Experience. Come be part of the solution!

Role Description We’re looking for a Certified Peer Recovery Specialist Supervisor in Tennessee to join our Substance Use Disorder Program and make a meaningful impact in the lives of others. You must be certified in TN and reside in TN for this position. If you’re passionate about recovery and believe in the power of lived experience, we’d love to connect with you. This role may be a great fit if you: - Bring compassion, empathy, and a genuine desire to support individuals on their recovery journey - Feel called to help those navigating substance use challenges create positive, lasting change - Thrive in collaborative environments and enjoy working alongside multidisciplinary teams - Value trauma-informed care and understand its importance across treatment settings - Appreciate flexibility and autonomy, with the ability to work both from home and in the community As a Peer Supervisor, you’ll serve as a mentor and role model for individuals at various stages of recovery. Drawing from your lived experience, you’ll provide guidance, encouragement, and support while helping members build healthier, more stable lives. Some of the responsibilities include: - Partner with leadership and the enrollment team to grow the census and identify eligible members to enroll in the program. - Act as a player/coach for a team of peers while modeling and exemplifying the company core values. - Lead and manage a team of peers with the responsibility of overall team success – includes, but is not limited to, driving alignment with operations and clinical team. - Manage day to day operations of the peers including regular 1:1s, team meetings, and case conferences. - Engage in ongoing performance management and coaching of team members to ensure all issues are addressed and resolved in a timely manner, including but not limited to, disciplinary action as necessary. - Maintain a small caseload and provide back up to peers for clinical care during PTO, staff shortages, etc. - Conduct meaningful outreach, provide education, and drive member enrollment. - Collaborate with member, family and healthcare providers to develop an individualized recovery action plan. - Identify and initiate referrals for social service programs – including financial, psycho-social, community and state supportive services. - Complete documentation for client engagements, cancellations and care plan. - Provide support to clients through a variety of settings and assists with support groups, as needed. - Advocate for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team. - Represent and promote the Substance Use Disorder Program/Mindoula through participation and interaction with community, professional organizations and community outreach efforts. - Achieve set goals; Key Performance Indicators (KPIs). - Participate in interdisciplinary team meetings and utilization management rounds and provide information to assist with safe transitions of care. - Provide peer recovery support through the on-call crisis line. - Promote responsible and ethical stewardship of company resources. - Maintains excellent punctuality and attendance during work hours. - Other duties as assigned. Qualifications - Certified Peer Recovery Specialist/CPRS in Tennessee. Certification is required. - Previous supervisory experience. - Minimum of two years of active recovery. - Previous experience working from home and organizing daily/weekly tasks is preferred. - Self-motivated, team player, adaptability. - Reliable transportation and valid driver’s license. - Minimum high school diploma or equivalent. - Computer proficiency; must be able to type and navigate a Cloud-based environment and designated teleconferencing application. Benefits - Medical, Dental and Vision Insurance. - Supplemental Life Insurance. - Short Term and Long Term Insurance paid by Mindoula. - 401k, with a company match. - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays. - Parental Leave: 8 weeks of paid parental leave. - Personal Development Program: $500 credit reimbursement per calendar year. - Pet Insurance. Apply for our Peer Supervisor position today for the opportunity to join a team of professionals who are proactive in making a difference in others' lives!

Job Title: Outreach & Enrollment Coordinator Company: Mindoula Health Location: 100% Remote Schedule: Monday -Friday: 11:00 AM – 7:30 PM(All times are in your local time zone) Compensation: - Hourly Rate: $19.23 – $20.91, based on experience and education. Are you passionate about making a meaningful impact on people’s well-being? Mindoula Health is on a mission to empower individuals to lead healthier lives, and we are currently hiring enthusiastic Outreach & Enrollment Coordinators to join our dynamic Specialty Population Health Management Program team. As an Outreach & Enrollment Coordinator, you’ll be the first voice our members hear—educating, engaging, and enrolling individuals into our behavioral health programs. We’re looking for strong communicators with consultative sales experience who can drive meaningful conversations and successfully guide members into care, ensuring they are both excited to join our programs and show up for their intake appointments. What You’ll Do: - Make 80-100 outbound calls per day to reach and engage members. - Educate members about Mindoula’s services and behavioral health programs. - Guide enrollment conversations, focusing on high engagement and appointment show rates. - Lead conversations to clear, positive outcomes—closing the enrollment loop with confidence. - Assess behavioral health needs, including self-harm risk, and facilitate warm handoffs to Case Managers. - Document all member interactions accurately and timely using electronic systems. - Identify and share local resources to support member needs. - Collaborate with peers and supervisors to continuously improve processes and outcomes. - Handle high-stress and emotionally charged situations with empathy and professionalism. - Represent Mindoula Health with enthusiasm, compassion, and ethical integrity. What We’re Looking For: Required: - Proven sales experience, especially in consultative or high-conversion environments. - High-volume call center experience (minimum 6+ months). - Remote work experience with reliable self-motivation and time management skills. - Comfort and skill in closing conversations with clarity and a positive call-to-action. - An upbeat, energetic, and engaging communication style. - High school diploma. - Proficiency with Microsoft Office, Google Suite (Docs, Sheets, Slides), and Apple products. - Strong written communication skills and the ability to problem-solve independently. Preferred: - Associate's degree from an accredited institution. - Background in behavioral or mental health, healthcare, or social services. - Experience working with high-risk or complex adult populations. - Crisis Intervention or De-escalation Training. - Familiarity with Electronic Medical Records (EMR) systems. - Basic medical or clinical knowledge. Why Join Mindoula? - A mission-driven culture that values innovation, compassion, and growth. - A chance to make a tangible impact in the lives of those facing mental health and behavioral health challenges.

Role Description We are currently looking for a Washington Certified Peer Recovery/Support Specialist to assist our members across Washington State. This role is primarily remote, with occasional community-based work as needed. Peer Recovery/Support Specialists serve as role models for individuals facing substance-exposed living and those in various phases of recovery. In this role, you will follow the Substance Use Disorder Program guidelines to: - Plan care - Assess client needs - Complete screenings - Refer clients to appropriate resources - Coordinate with the Substance Use Disorder Program team, primary care providers, managed care organizations, and community agencies to provide high-quality care Qualifications - Peer Recovery Specialist or Peer Support Specialist who has successfully participated in a recovery program - Caring and compassionate, with a passion for helping individuals facing substance-exposed living - Strong organizational skills and a talent for problem-solving Requirements - Identifying individual member needs and documenting interventions based on relationships and assessments - Providing support to members through a variety of settings and assisting with support groups, as needed - Contributing to case management meetings to ensure a team approach is delivered for each member - Completing documentation for member contacts, touches, cancellations, and care plans based on organizational policies - Communicating professionally with members, families, physicians, community agencies, agency leadership, and office staff - Following chain of command in communicating concerns or recommendations - Responsible for achieving set goals/Key Performance Indicators (KPI's) - Representing and promoting Mindoula and the Substance Use Disorder program through participation and interaction with community, professional organizations, and community outreach efforts - Participating in timely conflict resolution and treating people fairly and with respect - Supporting all members of the team in performance of their duties - Participating in any performance improvement processes and initiatives - Promoting responsible and ethical stewardship of Mindoula's resources - Maintaining excellent punctuality and attendance during work hours - Partnering with the enrollment team to grow the member census and identifying eligible members to enroll in the program - Other duties as assigned Benefits - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days, and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year

Job Title: Outreach & Enrollment Coordinator Company: Mindoula Health Location: 100% Remote Schedule: Monday -Friday: 11:00 AM – 7:30 PM(All times are in your local time zone) Compensation: - Hourly Rate: $19.23 – $20.91, based on experience and education. Are you passionate about making a meaningful impact on people’s well-being? Mindoula Health is on a mission to empower individuals to lead healthier lives, and we are currently hiring enthusiastic Outreach & Enrollment Coordinators to join our dynamic Specialty Population Health Management Program team. As an Outreach & Enrollment Coordinator, you’ll be the first voice our members hear—educating, engaging, and enrolling individuals into our behavioral health programs. We’re looking for strong communicators with consultative sales experience who can drive meaningful conversations and successfully guide members into care, ensuring they are both excited to join our programs and show up for their intake appointments. What You’ll Do: - Make 80-100 outbound calls per day to reach and engage members. - Educate members about Mindoula’s services and behavioral health programs. - Guide enrollment conversations, focusing on high engagement and appointment show rates. - Lead conversations to clear, positive outcomes—closing the enrollment loop with confidence. - Assess behavioral health needs, including self-harm risk, and facilitate warm handoffs to Case Managers. - Document all member interactions accurately and timely using electronic systems. - Identify and share local resources to support member needs. - Collaborate with peers and supervisors to continuously improve processes and outcomes. - Handle high-stress and emotionally charged situations with empathy and professionalism. - Represent Mindoula Health with enthusiasm, compassion, and ethical integrity. What We’re Looking For: Required: - Proven sales experience, especially in consultative or high-conversion environments. - High-volume call center experience (minimum 6+ months). - Remote work experience with reliable self-motivation and time management skills. - Comfort and skill in closing conversations with clarity and a positive call-to-action. - An upbeat, energetic, and engaging communication style. - High school diploma. - Proficiency with Microsoft Office, Google Suite (Docs, Sheets, Slides), and Apple products. - Strong written communication skills and the ability to problem-solve independently. Preferred: - Associate's degree from an accredited institution. - Background in behavioral or mental health, healthcare, or social services. - Experience working with high-risk or complex adult populations. - Crisis Intervention or De-escalation Training. - Familiarity with Electronic Medical Records (EMR) systems. - Basic medical or clinical knowledge. Why Join Mindoula? - A mission-driven culture that values innovation, compassion, and growth. - A chance to make a tangible impact in the lives of those facing mental health and behavioral health challenges.

Mindoula Health is seeking a Bilingual (Spanish and English) Behavioral Health Care Manager to work with us full-time & remotely from anywhere within the United States. Mindoula’s teams of Care Managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success! How you’ll contribute: - Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care. - Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships. - Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships. - Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. - Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy. - Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems. Reporting all findings to PCP and Psychiatric Consultants. - Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist. - Match daily calendar to documentation in Mindoula's electronic medical record - MMR. - Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity. - Present follow-ups to the psychiatrist with necessary information during case presentation. - Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources. - Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary. 
 - Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program. - Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times. 
 - Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team - Produce high-quality documentation that enables the patients to receive the best treatment possible. 
 - Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills. Education & Experience: - Master's Degree required in psychology, social work, or another behavioral health disciplines from an accredited college or university. - Bilingual in Spanish and English is required - Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.) - Strong data entry and documentation experience - Work experience with Electronic Medical Records - Experience with CBT, Behavioral Health Assessments and Motivational Interviewing Mission-Obsessed Teammates; It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other. We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation. What we offer: - Insurance: Medical, dental, and vision insurance for you and your dependents - Time Off: Holiday, Vacation, and Mental Health Days - Wellbeing: Employee Assistance Programs and Wellness programs available to you and your dependents - Culture: We work with and for each other - Remote work 100% - Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies) Come be part of the solution! Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Role Description Mindoula Health is seeking a Behavioral Health Care Manager to work with us full-time & remotely from anywhere within the United States. Mindoula's teams of Care Managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success! - Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care. - Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships. - Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships. - Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. - Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy. - Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems, reporting all findings to PCP and Psychiatric Consultants. - Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist. - Match daily calendar to documentation in Mindoula's electronic medical record - MMR. - Reflect all billable activity in case notes on MMR entered within 24 hours after billable activity. - Present follow-ups to the psychiatrist with necessary information during case presentation. - Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources. - Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary. - Monitor, evaluate, and record the patient's progress using validated assessments each month that the patient is in the program. - Prepare and maintain all required records, reports, paperwork, and patients' diagnostic records, maintaining the confidentiality of patients at all times. - Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team. - Produce high-quality documentation that enables the patients to receive the best treatment possible. - Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills. Qualifications - Master's Degree Required in psychology, social work, or another behavioral health discipline from an accredited college or university. - Proficient in technology to successfully work remotely, specifically the Google Suite (calendar, docs, sheets, slides, etc.). - Strong documentation and data entry experience or abilities. - Work experience with Electronic Medical Records. Benefits - Mission-Obsessed Teammates; it all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other. - We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation. - Come be part of the solution! Company Description Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

24/7 Crisis Center Case Manager - 100% Remote Full-time: Monday - Thursday 9 pm to 7am EST This role operates on a scheduled shift within a 24/7 coverage model, including nights, weekends, and holidays. Mindoula is a next-generation population health management company supporting individuals with complex behavioral health, medical, and social needs. Using technology to scale the human connection, our multidisciplinary teams provide 24/7 support to underserved populations, helping members stay safe, connected, and engaged in care. As a 24/7 Crisis Center Case Manager, you’ll be a key member of Mindoula’s crisis response team, providing real-time support to members experiencing behavioral health crises. You’ll respond via phone, text, and chat, assess risk, de-escalate crises, develop safety plans, and coordinate appropriate follow-up care—all while working collaboratively within a multidisciplinary team. Compensation: $23.08 to $24.04 per hour ($48,000 to $50,000 a year) based on education and experience What You’ll Do: Crisis Response & Risk Management - Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety. - Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated - Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response. - Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety. - Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required. Care Coordination & Follow-Up - Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.). - Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate. - Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems. - Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services. - Perform other duties as assigned. Work Environment - Fully remote, professional workspace required - Frequent use of computer and phone systems Join Mindoula and help deliver compassionate, life-saving support when it matters most. Come be part of the solution!