Lead For America

• Build and update templates and project tracking tools in core systems (Asana, Google Sheets, Google Forms, Campground) to establish, refine or revise Standard Operating Procedures (SOPs) and regular analysis of critical workstreams. • Document processes, regulations, and resources for all LFA Program operations to increase efficiency, consistency, and program implementation. • Conduct needs assessments of existing programs, support feedback loops, and gather data to identify implementation improvement opportunities (especially regarding workflows and SOPs). • Assist with Program Operations Feasibility Tests for LFA’s programmatic growth and expansion. • Provide "retro" (retrospective) support for the Program Implementation and Program Operations-specific retros following program milestones by creating templates, supporting notetaking, and tracking team commitments via project management platforms. • Coordinate task assignments in Campground (Program CRM and LMS platform). • Ensure the task completion of Host Site Supervisor and Member transitions—from recruiting to onboarding, orientation, and throughout their service term. • Support program wrap-up activities, including building out "Member Exit" project boards and reviewing and organizing final files (e.g., Member SOS content). • Stay current on tools and best practices for process improvements, including automation and AI. • Collaborate with Monitoring & Evaluation and Program Coordinators on tasks and logistics associated with data collection, data quality, data monitoring, and grant compliance. • Understand and support compliance with evaluation and audit needs, as well as programmatic requirements, in support of the Director of Program Operations and the Compliance and Grant Manager. • Coordinate with Marketing & Communications, Program Coordinators, and Team Leads to collect member service highlights and pipeline via internal platforms (Slack, site visits) for internal Member communication and external communication to stakeholders (e.g. Host Sites, marketing).

Role Description The Program Operations Associate is responsible for researching, developing, and supporting the implementation of Lead for America programs from start to completion throughout each Program Year. This role requires a deep understanding of organizational workflows, multi-sectoral project management, in-person and virtual convening logistics, and program operations. The Program Operations Associate gathers and curates key Member and Host Site resources, training materials, events, and opportunities to support their service experience. This role reports to the Director of Program Operations and partners closely with the Program Coordinators (PCs), who serve as critical feedback conduits between program design and on-the-ground realities. This role requires occasional travel within the U.S. and its territories. What You’ll Do - Process Improvement & Project Tracking Throughout Program Year Calendar (40%): - Build and update templates and project tracking tools in core systems (Asana, Google Sheets, Google Forms, Campground). - Document processes, regulations, and resources for all LFA Program operations. - Conduct needs assessments of existing programs and gather data to identify implementation improvement opportunities. - Assist with Program Operations Feasibility Tests for LFA’s programmatic growth and expansion. - Provide "retro" support for the Program Implementation and Program Operations-specific retros. - Coordinate task assignments in Campground. - Ensure the task completion of Host Site Supervisor and Member transitions. - Support program wrap-up activities, including building out "Member Exit" project boards. - Stay current on tools and best practices for process improvements. - Cross-Functional Collaboration & Compliance (25%): - Collaborate with Monitoring & Evaluation and Program Coordinators on data collection and compliance. - Understand and support compliance with evaluation and audit needs. - Coordinate with Marketing & Communications and Team Leads to collect member service highlights. - Partner with Recruitment and Grant Management/Compliance teams to ensure requirements are met. - Convening Logistics and Member Community Building (15%): - Organize and support logistics for virtual and in-person convenings. - Manage event logistics for Host Site Orientations and Program Launches. - Provide convening planning support by building out project boards and preparing logistics documents. - Data Input, Maintenance, and Analysis (10%): - Support effective data input, flow, and accuracy in core systems. - Execute data migrations and platform updates. - Serve as administrator for Member Slack channel. - Manage cohort onboarding by building out orientation task assignments. - Track, analyze, and report host and member progress. - Understand and integrate data analysis needs for various workstreams. - Organizational Requirements (10%): - Support strategic and operational efforts across teams. - Compliance for org-wide administration. - Participate in additional organizational initiatives as needed. Qualifications - 2–5 years of experience in the NGO, government entities, philanthropies, or corporations. - Proven teamwork experience in both in-person and remote environments. - Operational and project management knowledge. - Strong problem-solving and feedback orientation. - Detail-oriented and data-driven. - Clear, confident communicator. - Cross-functional collaborator. - Commitment to equity and inclusion. - Mission alignment with national service and civic leadership. Salary and Benefits - Salary Range: $50,000-$65,000. - Starting salary is dependent on role and experience level. - Salaries are expected to rise over time with increased experience, inflation, and organizational growth. - Ample opportunity for promotion in most roles.

Note: ACC placements are primarily in-person, full-time positions. About the American Connection Corps: The American Connection Corps (ACC) is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. We are currently building a general talent pool of dedicated individuals ready to start where they live. Position Overview: The American Connection Corps is activating a talent pool of mission-driven individuals to serve in locally rooted organizations tackling critical community challenges across 30+ states. By joining our applicant pool, you'll be considered for placement opportunities that align with your skills, interests, and location preferences. As an ACC Member you will gain hands-on experience, receive on-the-job training, and explore career pathways while making a tangible impact in your community. We prioritize local talent from all stages of life—whether you are taking a gap year, attending a technical college, pivoting careers, or looking for a way to invest your lived experience back into your hometown, there's a place for you here. What ACC Members Do: Depending on your placement, you may: - Work with a local host organization to support initiatives tailored to their unique vision, such as digital access (connecting residents to affordable internet and devices), broadband expansion (working with local governments to bring high-speed internet to underserved areas), and workforce development (helping community members navigate online job applications, build tech skills, and prepare for today's job market). - Engage with local leaders and neighbors to identify opportunities for connection and collaboration. - Conduct research, outreach, and training to support community-driven projects. - Build critical talent pipelines by assisting in project management and partnership building. Example Placements: - Broadband & Digital Inclusion: Support city governments and regional initiatives to improve broadband infrastructure and conduct local outreach. - Financial Access & Economic Mobility: Promote digital financial literacy and support programs that expand socioeconomic opportunity. - Digital Navigation & Workforce Development: Provide digital skills training and AI readiness to improve internet adoption and workforce opportunities. - Community Development & Education: Conduct community asset mapping and support cradle-to-career initiatives to drive educational opportunities. Timeline: We are currently recruiting Members to serve from September 2026 - August 2027. Members will serve full-time (approximately 40 hours per week), completing 1700 hours of service over the course of the term. Application Process: - Submit Your Application: Complete the application on the next page to join our general talent pool. - Host Site Review: Our host site organizations will review your application, and invite those moving forward to interview. - Lead For America Interview: Finalist candidates will be invited to interview with the Lead For America team.