Role Description The Subject Matter Expert is a specialized role focused exclusively on quality evaluation and standards definition within assigned projects. This role is designed for subject-matter experts who provide high-value insights through audits, quality frameworks, and performance analysis. The Subject Matter Expert does not engage in contributor management, real-time support, or operational task coordination. Instead, the role centers on assessing output quality, identifying systemic issues, and recommending improvements to ensure high standards are consistently met. Key Responsibilities - Quality Audits & Evaluation: - Conduct structured audits of task outputs to evaluate accuracy, consistency, and adherence to project guidelines. - Apply domain expertise to assess nuanced or complex work requiring specialized knowledge. - Identify patterns of quality issues and flag systemic gaps impacting output standards. - Quality Standards & Benchmarking: - Define and refine quality benchmarks, scoring rubrics, and evaluation criteria based on project needs. - Contribute to the development of gold standards and reference materials for high-quality outputs. - Ensure quality frameworks reflect domain-specific rigor where applicable. - Analysis & Insights: - Analyze audit results to generate actionable insights on quality trends and performance gaps. - Provide structured reports with clear recommendations to improve overall output quality. - Partner with internal stakeholders to calibrate on quality expectations and scoring consistency. - Process Improvement (Quality-Focused): - Recommend improvements to workflows, guidelines, and evaluation processes based on audit findings. - Support calibration efforts to ensure alignment across reviewers and quality stakeholders. - Contribute to continuous improvement initiatives strictly related to quality outcomes. - Out of Scope (Role Boundaries): - No direct interaction with contributors (e.g., no office hours, Slack support, or real-time guidance). - No task assignment, queue management, or operational oversight. - No people management or performance management responsibilities. Qualifications - Deep domain expertise in a specialized field (e.g., medicine, law, engineering, etc.). - Strong analytical skills with the ability to evaluate complex outputs against defined standards. - Experience in quality assurance, auditing, or evaluation frameworks is preferred. - Ability to produce clear, structured, and actionable feedback. - High attention to detail and commitment to accuracy and consistency. Engagement Expectations - Hourly, project-based work aligned to audit volume and quality needs. - Deliverables include completed audits, calibration input, and quality reports. - Operates independently with minimal oversight, focusing on expertise-driven contributions. Benefits - Flexible work hours based on availability. Company Description At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

Role Description The NATO Communications and Information Agency (NCIA) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of this mission, NCIA requires specialized advisory services to enhance its interim workforce capacity. The Cyber Operations Management System (COMS) demonstration is a high priority task which aims at: - Building a mock-up environment on the NATO Software Factory to replicate the functionalities that exist in the operational version of COMS today. - Capturing the requirements and demonstrating to industry the functionalities of the current capabilities by demonstrating on the mock-up environment. COMS operates on the NCSC NROP and NCSC NSOP CIS and is accessible from NATO-wide stakeholders from their respective low-side and high-side environments. COMS supports Cyber Incident Response and Defensive Cyber Operations and is therefore a critical component of the NATO Cyber Security Centre (NCSC) today and the NATO Integrated Cyber Defence Centre (NICC) tomorrow. Qualifications - Excellent knowledge (5+ years) of Atlassian JIRA Datacenter administration. - Excellent knowledge (5+ years) of Atlassian Confluence Datacenter administration. - Prior experience working on the NCIA COMS Environment. - Excellent knowledge in scripting languages (e.g., Bash, Python) for automation and customization tasks. - Excellent knowledge in deploying solutions on Microsoft Azure environments. - Excellent knowledge of Java, Groovy, and ScriptRunner. - Strong experience in dynamic content management and integration between Atlassian JIRA and Confluence. - Strong experience in managing metadata in Atlassian Confluence, Office and PDF documents, and Microsoft SharePoint. - Strong understanding of the inner workings of Atlassian JIRA and Confluence instances, including at database level. - Experience with the management of Linux servers (preferably RedHat). - NATO SECRET security clearance required for the project manager. - NATO RESTRICTED authorization required for all other contractor personnel. Requirements - Build a mock-up environment that simulates what is doable today on COMS NR and COMS NS. - Identify and capture the functional and non-functional requirements of what COMS is able to deliver today. - Create a recorded video introducing what COMS is today, and going through the different requirements. - Present a live demo of the COMS mock-up environment as part of an industry engagement day organized by NCIA. Benefits - Opportunity to work with NATO and contribute to critical cyber defense initiatives. - Engagement with industry leaders and stakeholders. - Potential for future collaboration on similar projects. Company Description The NATO Communications and Information Agency (NCIA) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands.

Role Description Oversees and manages all aspects and functions of the Funding Department. Manages the Funding Leadership Team within the assigned territory, ensuring that job duties are performed at or above NSM standards. Coordinates with the Divisional Vice Presidents (DVP), Regional Area Directors (RAD), Branch Leaders (BM / GM), Assistive Technology Professionals (ATP), and other office leadership and support personnel to ensure all Funding procedures are completed in accordance with company policy and within expected time frames. Duties and Responsibilities / Essential Functions - Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness of process and quality of funding approval. - Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team. - Develops and maintains training materials, guides, and progress reporting. - Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management. - Manages Funding Specialists; monitoring productivity, quality, and compassion. - Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary. - Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion. - Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis. - Calculates and requests bonus payment for direct report team on a monthly basis. - Manages the credit exception process to expedited delivery when appropriate and directed. - Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority. - Responsible for payroll/administrative function for all direct reports. - Responsible for personal continuing education related to job duties; i.e.: NSM’s current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory. - Must meet minimum productivity and quality standards. - Performs any related job duties assigned by the Division Funding Director. Carries out all position expectations in a professional manner and with minimal supervision. - Must maintain regular and predictable attendance. Work Environment This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Qualifications - 5 years of experience in Complex Rehab Technology Funding operations - 2 years of experience managing a minimum of 10 direct reports - Proficient in Microsoft Excel, Word, and Outlook - Ability to review, analyze and interpret general business reports, technical procedures, work instructions, and governmental regulations Benefits - Opportunity to build a meaningful career - Leaving a lasting impact on the lives of those we serve - Diversity in the workplace - Array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement

Role Description We are seeking a highly analytical and detail-oriented Operations Specialist to serve as the primary execution owner for our Amazon Vendor Central AVS/Spark account, fully taking over the responsibilities typically handled by an AVS CSM while also supporting core 1P Vendor Central operational tasks. This role is responsible for end-to-end execution across Amazon retail operations, ensuring strong performance in inventory, orders, issue resolution, and retail readiness. Training on Vendor Central can be provided. Qualifications - Strong analytical skills with advanced Excel/Google Sheets ability - Experience in operations, supply chain, logistics, or eCommerce support - High attention to detail with strong process discipline - Excellent written communication skills - Ability to work independently and manage multiple parallel workflows - Strong ownership mindset with ability to drive tasks end-to-end - Fast learner with ability to quickly adapt to Amazon systems Requirements - Own and execute all AVS CSM-type responsibilities (case management, issue escalation, performance tracking, and Amazon coordination) - Manage Vendor Central 1P operations including PO tracking, shortages, chargebacks, and operational issue resolution - Maintain high instock performance through forecasting coordination and supply chain follow-up - Serve as the primary point of contact between Amazon (AVS/Vendor Support) and internal teams - Track, analyze, and report key performance metrics (instock %, Net PPM, revenue, chargebacks) - Ensure accurate and timely execution of all Amazon-related operational tasks - Proactively identify and resolve account issues before they impact performance Benefits - Acting as the de facto AVS CSM without Amazon-side ownership/control - Managing both strategic AVS execution and tactical 1P operational workload - Navigating slow Amazon support response times and fragmented communication - Maintaining instock levels despite forecast variability and supply chain delays - Resolving chargebacks, shortages, and data inconsistencies - Managing delays in internal inputs (especially common in foodservice brands) Traits for Success - Analytical - Ownership-driven - Detail-oriented - Persistent follow-through - Process-oriented - Proactive problem solver - Strong communicator - Calm under pressure - Independent operator What We Do Not Require - Prior Amazon experience - AVS or Amazon program expertise - Advertising/PPC experience - Industry-specific (foodservice) background - Enterprise account management experience