Role Description The Senior Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems. The Senior Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability. Key Responsibilities - Engineering Quality Program Leadership - Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units). - Standardize processes for capturing and reporting engineering and product quality data across design and production sites. - Manage cross-functional initiatives to reduce quality issues and improve product reliability. - Quality Metrics Development & Reporting - Define, establish data sources for, track, and maintain KPIs such as: - Design defect density and engineering change order (ECO) rework rate - Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues - First-pass yield (FPY) and end-of-line test performance - Corrective and preventive action (CAPA) closure time - Supplier quality performance for critical electrical components - Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions. - Serve as the product owner for engineering data products. - Support data quality, governance, and documentation for engineering metrics. - Root Cause Analysis & Continuous Improvement - Drive structured problem-solving (8D, A3, DMAIC) for design quality issues. - Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles. - Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability. - Standards, Compliance, and Auditing - Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements. - Support internal and external quality audits; maintain documentation required for compliance and product certification. - Support Quality Department in making control plans related to engineering and design deliverables. - Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase. - Cross-Functional Collaboration - Partner with Engineering to design and validate for manufacturability and serviceability. - Partner with Manufacturing to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist. - Partner with Field Service & Warranty to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero. - Change Management & Training - Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s. - Lead cultural adoption of data-driven decision-making and proactive quality management within engineering. - Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts. Qualifications - Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (master’s preferred). - 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing. - Demonstrated success implementing engineering quality systems or performance dashboards. - Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.). Requirements - Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, Excel). - Able to handle a chaotic and fast-paced working environment and to drive transformative organizational change. - Understanding of reliability analysis, DFMEA, PFMEA, and SPC. - Excellent communication and stakeholder management skills across technical and executive levels. - Ability to influence cross-functional teams and manage complex, multi-site improvement programs. Compensation The salary range for this role is $138,000 - $161,000 per year, based on location, experience, and qualifications. Benefits We offer a comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

• Lead the full lifecycle of a major website rebuild — from concept through to launch and beyond • Own the platform as a core growth engine, driving engagement, pipeline contribution and measurable results • Act as the bridge between brand and digital, ensuring experiences are compelling, customer-led and commercially sharp • Partner closely with Marketing, Sales, Customer Success, Product and Partners to align priorities and deliver at pace • Manage complex, global programmes — balancing quality, speed and budget • Continuously test, learn and optimise, using data to inform decisions and improve performance

• This Project Manager will be the subject matter expert on Microgrids and Battery storage components of energy projects, with the objective of a successful completion on time, and within budget, while maintaining quality, safety, and cash management standards, and producing strong customer references • Projects include a combination of energy efficiency measures and renewable generation installations, to help Commercial & Industrial customers become more sustainable, save money, and improve services to their end users. • Lead a project team to investigate, develop and implement energy related customer improvements with a special focus on battery energy storage systems (BESS) and renewable-based microgrids. • Lead the assessment of potential microgrid applications that arise in the sales process. • Work with customers, internal teams and OEMs to optimize the microgrid design through workshops and modeling. • Work with stakeholders to standardize and streamline process for design, implementation, commissioning and monitoring of microgrids. • Coordinate requirements and specifications both internally and externally with OEMs throughout the sales and implementation process. • Support microgrid commissioning by writing specifications and test plans, driving test execution and documenting results. • Actively manages the project team through regular meetings to assign tasks and responsibilities, and discuss/document project updates, needs and progress. • Serves as internal and, in some cases, external customer's primary contact during development and implementation phases.

Role Description Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters. Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time. The position is open to both internal and external candidates. Team Manager – Practitioner Responsibilities: - Provide American Sign Language interpreting on the VRS platform. - Focus management objectives on interpreting operations. - Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI). - Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. - Supervise approximately 35 interpreting staff. - Manage the performance reviews of interpreters. - Approve the scheduling of all interpreters in all operational areas. - Coordinate with HR and Recruiting to select and hire interpreters. - Approve time and attendance, including leave, for all interpreters as needed. - Maintain relations with local community leaders. - Work closely with the schedulers and business development team members in maintaining client service and satisfaction. - Provide direction to the interpreters for their care and well-being. - Provide accurate reports on team performance, efficiencies, and quality. - Maintain direct contact with the Regional Manager on all operations-specific issues. - Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive. - Partner with members of the department's support management team to accomplish department-wide initiatives. - Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company. Qualifications - Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct. - Must pass internal interpreting assessment. - Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand). - Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred. - At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. - Extensive knowledge of the deaf culture and interpreting professions. - Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. - Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs. - Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure. - Budgeting and financial knowledge and skills for tracking operations profitability. - Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. - Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages. - Knowledge of departmental operations and organizational policies, processes, and procedures. - Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. - Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. - Human relations skills to build effective working relationships with staff, customers, community groups, and individuals. Requirements - Employees may experience the following physical demands for extended periods: - ASL interpreting on the VRS platform (40-50%) - Sitting, standing, and walking (95-100%) - Keyboarding (40-60%) - Viewing computer monitor, videophone, and cell phone (40-60%) - Lifting computers and other equipment - The position may require some travel.