Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - Design, build, and maintain high-quality demo solutions on the DemoHub platform that enable Solution Consultants to effectively showcase product value to customers. - Develop scalable, reusable utilities, tools, and accelerators that automate demo setup, configuration, and maintenance across DemoHub environments. - Own end-to-end delivery of assigned features and demos-from design and implementation to testing, documentation, and release-ensuring reliability and ease of use. - Collaborate closely with Product Owners, Solution Consulting, and Engineering teams to translate requirements into impactful demo experiences and PoC/PoV solutions. - Apply and enforce engineering best practices, including code reviews, testing, performance optimization, and secure development standards. - Mentor junior engineers and demo builders, promoting knowledge sharing, platform best practices, and consistent demo quality across the team. - Continuously innovate and experiment with new ServiceNow capabilities, driving improvements in demo quality, delivery speed, and overall DemoHub platform maturity. Qualifications To be successful in this role you have: - 4+ years of hands-on experience in ServiceNow platform administration, development, and scripting - Proven proficiency in client-side and server-side scripting, including third-party integrations on the platform - Demonstrated experience working with Flow Designer, Service Portal, Performance Analytics, UI Builder, Virtual Agent, Now Assist and Agentic Workflows - Solid development foundation in JavaScript, HTML, and CSS, with the ability to deliver PoC/PoV solutions showcasing business value - Excellent documentation, communication, and articulation skills-both written and verbal - Ability to prioritize effectively and maintain focus on high-impact deliverables in close partnership with Solution Consulting, OPM, Engineering, and Product Management - A proactive mindset to innovate and develop re-usable tools, utilities, and accelerators that enhance demo and solution delivery - A strong learning mindset, high adaptability, and a positive team-oriented approach - A track record of delivering high-quality outcomes in fast-paced and dynamic environments - Passion for research, technology experimentation, and continuous improvement - A strong alignment with and commitment to ServiceNow's values, culture, and customer-centric mission FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description We are looking for a Senior ServiceNow Business Analyst with strong experience in gathering business requirements, process analysis, and translating business needs into ServiceNow solutions. The ideal candidate should possess a solid understanding of ITSM and CSM processes, excellent stakeholder management capabilities, and experience working with cross-functional teams throughout the project lifecycle. Qualifications - Overall 7+ years of professional experience. - 3–6 years of experience as a Business Analyst on the ServiceNow platform. - Strong understanding of ITSM and CSM processes. - Excellent communication, analytical, and stakeholder management skills. - Strong documentation skills, including BRD, FRD, workflows, process mapping, and user stories. - Strong problem-solving mindset with high attention to detail. - Experience working with cross-functional teams. - Familiarity with Agile/Scrum methodologies. Requirements - Gather, analyze, and document business requirements and translate them into ServiceNow solutions. - Create and maintain project documentation, including BRD, FRD, workflows, process maps, and user stories. - Provide expertise in ITSM and CSM processes and identify opportunities for process improvement. - Collaborate with ServiceNow developers and cross-functional teams for solution design and delivery. - Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment activities, and post-implementation support. - Conduct stakeholder communication, training sessions, and user enablement activities. - Ensure requirements are accurately captured and aligned with business objectives. Benefits - Contract Duration: 6 Months (Subject to extension based on discussions) - Shift Timing: 11:00 AM – 8:00 PM Nice-to-Have Skills - ServiceNow certifications such as CSA, CIS (ITSM or other modules). - Exposure to ServiceNow modules such as CMDB, HRSD, and integrations. - Experience with reporting, dashboards, and workflow automation. Interview Process - Up to 3 rounds of interviews. - Client interview is mandatory. Important Notes - This is a contractual role. - Contact Details: 8260933612

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). - Experience: 5+ years of experience in AI driven ServiceNow platform development, administration, scripting, and outbound product management roles. - Excellent storytelling and presentation skills, with the ability to connect technical capabilities to business value outcomes across diverse audiences. - Proven leadership in driving cross-platform demo initiatives, managing stakeholders, and aligning with business priorities. - Proven ability to develop engaging and outcome-driven software demonstrations that address customer pain points and business use cases. - Proficiency in JavaScript, HTML, CSS, and Glide Scripting to develop Proof of Concept (PoC) and Proof of Value (PoV) solutions on the ServiceNow platform. - Strong experience in ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations to showcase cross-platform capabilities. - Mandatory Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required. - Demonstrated ability to build tools, utilities, and intuitive interfaces using Service Portal and UI Builder to simplify demo creation and improve scalability. - Ability to stay current with industry trends, competitive insights, and emerging technologies to build market-relevant narratives and demonstrations. - Strong problem-solving and troubleshooting skills to address technical challenges during live presentations. Mandatory Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required. Qualifications To be successful in this role you have: We're looking for a passionate storyteller and a strong problem-solver to help customers unlock the power of ServiceNow's App Engine, and Workflow Data Fabric (WDF) & AI. As part of the DemoHub team, you'll collaborate with product teams, Solution Consultants to create outcome-driven demonstrations that showcase how ServiceNow's platform streamlines workflows, connects data across systems, and delivers measurable business impact - ultimately highlighting the true power of ServiceNow as an enterprise platform. Responsibilities Demo Development - Collaborate with Product Managers, Solution Consultants, and Marketing to deeply understand the features, integrations, and value propositions of ServiceNow Creator Workflows, App Engine, and Automation Engine products. - Develop engaging and outcome-based software demonstrations that showcase the platform's capabilities across various industries and business use cases. - Customize demos to align with specific customer pain points and business needs. - Build tools, utilities, and frameworks to simplify demo configurations and enable scalability for the Sales team. - Gather continuous feedback from stakeholders to iterate and enhance demonstration effectiveness. Business Acumen - Possess a strong understanding of business domains and enterprise workflows to deliver impactful, outcome-driven stories. - Independently craft compelling narratives that connect product features to real-world business outcomes. - Lead cross-platform demo initiatives while effectively managing stakeholders and priorities. - Ensure a value-first mindset to drive meaningful and results-oriented demonstrations. Technical Expertise - Demonstrate in-depth knowledge of ServiceNow's architecture, technical stack, and integration capabilities. - Troubleshoot and resolve technical issues during the demo lifecycle, identifying root causes and ensuring swift resolutions. - Assist Sales teams with custom demonstrations requiring technical configurations. Live Presentations - Conduct live, interactive demonstrations, workshops, and configuration sessions for Sales, Solution Consultants, and customer stakeholders. - Effectively articulate the platform's value proposition, benefits, and differentiators tailored to specific audiences. Market Awareness - Stay current with industry trends, competitive insights, and emerging technologies to enhance the quality, relevance, and competitiveness of demonstrations. - Build narratives that resonate with customer priorities and industry benchmarks. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a Full Stack ServiceNow Developer with strong expertise in ITAM (SAM, HAM, SaaS Management) to build and optimize asset management solutions on the ServiceNow platform. This role focuses on automating ITAM workflows, improving asset visibility, and driving license compliance and cost optimization. What you get to do in this role Lead ServiceNow development across frontend and backend components with advanced debugging and optimization. ITAM / SAM / HAM Engineering - Configure and enhance SAM Pro, HAM Pro, and SaaS Management modules. - Implement SAM capabilities: normalization, reconciliation, publisher packs, entitlement models, license metrics. - Support HAM lifecycle: receiving, stockrooms, assignment, disposal, and CMDB mapping. - Build automation using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Scoped Apps. - Maintain data quality and enforce ITAM governance across the platform. Integrations & Data Ingestion - Build integrations with Microsoft 365, Adobe, Salesforce, AWS, Azure, GCP, and endpoint tools (Intune, Jamf, SCCM). - Use REST/SOAP APIs, JSON/XML, MID Server, and IntegrationHub Spokes for entitlement, usage, and subscription data ingestion. - Monitor integration health and ensure clean, accurate data for compliance. SAM & SaaS Optimization - Manage discovery, normalization, reconciliation, and true-up readiness. - Enable SaaS subscription tracking and optimization (usage insights, renewal planning). - Build executive dashboards for spend, usage, compliance, and optimization. Collaboration & Continuous Improvement - Partner with architects, product owners, and stakeholders to convert requirements into scalable ITAM solutions. - Participate in Agile ceremonies, code reviews, and platform governance. - Drive continuous improvements aligned with ServiceNow releases and ITAM best practices. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5 + years of ServiceNow development experience, with 2+ years in ITAM/SAM/HAM. - Experience with Git/DevOps and Agile environments. - Strong hands-on experience in: JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integrations, HTML, CSS/SCSS, AngularJS/React - Solid understanding of: - Licensing models (Microsoft, Adobe, Oracle, SaaS) - HAM lifecycle & CMDB mapping - Discovery, normalization, reconciliation Preferred Certifications - CSA - Certified System Administrator - CAD - Certified Application Developer - CIS-SAM - Implementation Specialist (Software Asset Management) - CIS-HAM - Implementation Specialist (Hardware Asset Management) (optional but preferred) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.