• Develop and configure solutions on the ServiceNow platform • Work on implementing integrations between systems • Support the definition and enforcement of development best practices • Participate in the technical validation of features and deliverables • Contribute to the continuous improvement of the platform's performance and stability • Provide support and evolve ITSM-based processes

• Support the IT Cyber Security Division and other business units by managing procurement processes. • Monitor contract renewals and track expenditures. • Support consultant onboarding activities and provide financial and operational analysis. • Create and process requisitions within PeopleSoft Procurement modules. • Monitor active software licensing and service agreements. • Coordinate with IT leadership, project teams, procurement personnel, and vendors. • Maintain accurate contract records and support compliance with organizational procurement policies. • Assist with vendor engagement activities through ServiceNow Asset and Contract Management. • Track planned versus actual expenditures across technology and cybersecurity initiatives. • Support annual budgeting, forecasting, accrual, and financial reconciliation activities. • Analyze spending trends and identify budget variances. • Generate recurring and ad hoc reports related to procurement activity and departmental budgets.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - Design, build, and maintain high-quality demo solutions on the DemoHub platform that enable Solution Consultants to effectively showcase product value to customers. - Develop scalable, reusable utilities, tools, and accelerators that automate demo setup, configuration, and maintenance across DemoHub environments. - Own end-to-end delivery of assigned features and demos-from design and implementation to testing, documentation, and release-ensuring reliability and ease of use. - Collaborate closely with Product Owners, Solution Consulting, and Engineering teams to translate requirements into impactful demo experiences and PoC/PoV solutions. - Apply and enforce engineering best practices, including code reviews, testing, performance optimization, and secure development standards. - Mentor junior engineers and demo builders, promoting knowledge sharing, platform best practices, and consistent demo quality across the team. - Continuously innovate and experiment with new ServiceNow capabilities, driving improvements in demo quality, delivery speed, and overall DemoHub platform maturity. Qualifications To be successful in this role you have: - 4+ years of hands-on experience in ServiceNow platform administration, development, and scripting - Proven proficiency in client-side and server-side scripting, including third-party integrations on the platform - Demonstrated experience working with Flow Designer, Service Portal, Performance Analytics, UI Builder, Virtual Agent, Now Assist and Agentic Workflows - Solid development foundation in JavaScript, HTML, and CSS, with the ability to deliver PoC/PoV solutions showcasing business value - Excellent documentation, communication, and articulation skills-both written and verbal - Ability to prioritize effectively and maintain focus on high-impact deliverables in close partnership with Solution Consulting, OPM, Engineering, and Product Management - A proactive mindset to innovate and develop re-usable tools, utilities, and accelerators that enhance demo and solution delivery - A strong learning mindset, high adaptability, and a positive team-oriented approach - A track record of delivering high-quality outcomes in fast-paced and dynamic environments - Passion for research, technology experimentation, and continuous improvement - A strong alignment with and commitment to ServiceNow's values, culture, and customer-centric mission FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description We are looking for a Senior ServiceNow Business Analyst with strong experience in gathering business requirements, process analysis, and translating business needs into ServiceNow solutions. The ideal candidate should possess a solid understanding of ITSM and CSM processes, excellent stakeholder management capabilities, and experience working with cross-functional teams throughout the project lifecycle. Qualifications - Overall 7+ years of professional experience. - 3–6 years of experience as a Business Analyst on the ServiceNow platform. - Strong understanding of ITSM and CSM processes. - Excellent communication, analytical, and stakeholder management skills. - Strong documentation skills, including BRD, FRD, workflows, process mapping, and user stories. - Strong problem-solving mindset with high attention to detail. - Experience working with cross-functional teams. - Familiarity with Agile/Scrum methodologies. Requirements - Gather, analyze, and document business requirements and translate them into ServiceNow solutions. - Create and maintain project documentation, including BRD, FRD, workflows, process maps, and user stories. - Provide expertise in ITSM and CSM processes and identify opportunities for process improvement. - Collaborate with ServiceNow developers and cross-functional teams for solution design and delivery. - Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment activities, and post-implementation support. - Conduct stakeholder communication, training sessions, and user enablement activities. - Ensure requirements are accurately captured and aligned with business objectives. Benefits - Contract Duration: 6 Months (Subject to extension based on discussions) - Shift Timing: 11:00 AM – 8:00 PM Nice-to-Have Skills - ServiceNow certifications such as CSA, CIS (ITSM or other modules). - Exposure to ServiceNow modules such as CMDB, HRSD, and integrations. - Experience with reporting, dashboards, and workflow automation. Interview Process - Up to 3 rounds of interviews. - Client interview is mandatory. Important Notes - This is a contractual role. - Contact Details: 8260933612