• Serve as the primary field-based educational resource for patients and caregivers, providing disease and therapy education and guiding them through onboarding and treatment initiation. • Build trusted relationships with patients and families while supporting treatment readiness and helping them navigate the patient journey. • Proactively identify and address access-related barriers that may delay therapy initiation, partnering with provider offices, specialty pharmacies, patient support services, and internal stakeholders to facilitate resolution. • Monitor patient progression through onboarding and access processes, serving as a trusted resource for complex cases and escalating issues as appropriate. • Develop strong relationships with healthcare providers and office staff, educating them on patient support resources, onboarding processes, and available access solutions. • Partner closely with Market Access, Patient Services, Medical Affairs, Commercial, Specialty Pharmacy, and other stakeholders to address patient needs and improve the patient experience. • Share field insights and identify trends that inform patient support strategies, process improvements, and best practices. • Participate in launch readiness activities, field initiatives, and special projects that support successful therapy initiation and patient outcomes. • Maintain accurate documentation, analyze territory performance, and take ownership for achieving patient support goals.

• Under the direction of the Senior Director of Major Gifts, responsible for executing, supporting, and helping grow the mid-level donor program • Contribute to a donor-centric, multichannel approach • Engage, retain, and reactivate current and lapsed mid-level donors • Identify and transition donors into major gift portfolios • Monitor the performance of the mid-level donor program and various segments • Ensure accurate analysis, recordkeeping, and reporting • Track donor interactions and ensure timely acknowledgment of gifts • Leverage emerging AI-enabled tools to enhance stewardship, segmentation, and engagement efforts

• Generate and manage prospective resident leads. • Follow up with all prospective residents via phone, email, or text daily and as quickly as possible. • Convert prospective phone, email, or text leads to scheduled appointments. • Qualify prospective residents. • Assist with prospective resident applications. • Maintain accurate and detailed records of prospective resident leads by entering applicable information into the property management system. • Provide assistance to current residents and update communication in their resident file daily. • Complete weekly leasing reports in an accurate and timely fashion. • Stay engaged and maintain current knowledge of competing communities through regular research and market monitoring. • Participate in corporate outreach and other marketing programs. • Enter resident service requests into the system, conduct follow-up, and close tickets. • Assist with planning and implementing resident activities to increase resident retention. • Support ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately. • Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. • Perform other duties as assigned.

• Recruit, engage, and onboard participants into employability programmes within set timescales, providing high-quality Information, Advice and Guidance throughout. • Deliver personalised employability support, including mindset and confidence development, strengths-based interview preparation, job-search assistance, and creation of CVs and application materials. • Match participants to opportunities by shortlisting, preparing job packs, arranging interviews, and supporting applications for jobs, apprenticeships, and work experience. • Provide sustained in-work support, maintaining regular contact to ensure participants achieve and maintain employment or apprenticeships for at least six months. • Work collaboratively and operationally, contributing to job fairs, workshops, community partnerships, and ensuring effective use of case management systems, timely communication, and compliance with all contractual and organisational requirements. • Maintain professional standards, including safeguarding, health and safety, equality and diversity, continuous self-development, and undertaking any other relevant duties. • Comply with Safeguarding/Prevent, Health and Safety policies and procedures and ensure the implementation of Catch22’s policies and procedures.