• Under the direction of the Senior Director of Major Gifts, responsible for executing, supporting, and helping grow the mid-level donor program • Contribute to a donor-centric, multichannel approach • Engage, retain, and reactivate current and lapsed mid-level donors • Identify and transition donors into major gift portfolios • Monitor the performance of the mid-level donor program and various segments • Ensure accurate analysis, recordkeeping, and reporting • Track donor interactions and ensure timely acknowledgment of gifts • Leverage emerging AI-enabled tools to enhance stewardship, segmentation, and engagement efforts

• Generate and manage prospective resident leads. • Follow up with all prospective residents via phone, email, or text daily and as quickly as possible. • Convert prospective phone, email, or text leads to scheduled appointments. • Qualify prospective residents. • Assist with prospective resident applications. • Maintain accurate and detailed records of prospective resident leads by entering applicable information into the property management system. • Provide assistance to current residents and update communication in their resident file daily. • Complete weekly leasing reports in an accurate and timely fashion. • Stay engaged and maintain current knowledge of competing communities through regular research and market monitoring. • Participate in corporate outreach and other marketing programs. • Enter resident service requests into the system, conduct follow-up, and close tickets. • Assist with planning and implementing resident activities to increase resident retention. • Support ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately. • Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. • Perform other duties as assigned.

• Recruit, engage, and onboard participants into employability programmes within set timescales, providing high-quality Information, Advice and Guidance throughout. • Deliver personalised employability support, including mindset and confidence development, strengths-based interview preparation, job-search assistance, and creation of CVs and application materials. • Match participants to opportunities by shortlisting, preparing job packs, arranging interviews, and supporting applications for jobs, apprenticeships, and work experience. • Provide sustained in-work support, maintaining regular contact to ensure participants achieve and maintain employment or apprenticeships for at least six months. • Work collaboratively and operationally, contributing to job fairs, workshops, community partnerships, and ensuring effective use of case management systems, timely communication, and compliance with all contractual and organisational requirements. • Maintain professional standards, including safeguarding, health and safety, equality and diversity, continuous self-development, and undertaking any other relevant duties. • Comply with Safeguarding/Prevent, Health and Safety policies and procedures and ensure the implementation of Catch22’s policies and procedures.

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport. • High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day. • Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic. • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance. • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence. • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.