• Partner with executive, product, and engineering teams to translate company objectives into clear project plans, timelines, milestones, and deliverables. • Ensure priorities remain aligned across teams and initiatives. • Help develop and refine scalable project management processes, workflows, and systems that support growth across a distributed organization. • Work closely with technical teams to define project requirements, assess dependencies, estimate timelines, and coordinate resource planning for new initiatives. • Research, evaluate, and coordinate relationships with manufacturers, service providers, contractors, and operational partners to support business objectives. • Assist with researching and coordinating the operational, technical, and regulatory requirements associated with launching products and services in new markets. • Develop and maintain operational reporting frameworks, project dashboards, and performance metrics that help leadership make informed decisions. • Support process documentation, SOP development, testing initiatives, quality programs, and compliance-related efforts as the organization continues to mature. • Identify blockers, coordinate stakeholders, and drive projects through completion while maintaining clear communication across departments.

• Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness. • Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments. • Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations. • Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews. • Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live. • Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations. • Champion continuous improvement across both project delivery and service management processes.

• Develop and manage projects from ideation through execution, including project scope, timeline, and project execution, and coordinate closely with engineers and Architects. • Proactively develop and manage a backlog of user stories or activities to drive a project forward. • Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints. • Provide consistent, executive-level reporting on project status and outcomes to customers and internal stakeholders. • Contribute to the long-term direction for optimizing project delivery in professional services.

• Architect and manage technical project plans, defining scope, technical objectives, key deliverables, timelines, resource allocation, and budget constraints. • Proactively monitor project execution, ensuring adherence to design and requirements. • Lead and oversee testing and quality assurance processes, including integration testing, system testing, and performance testing, to identify and resolve technical challenges. • Identify potential technical risks, develop robust mitigation strategies, and proactively address technical roadblocks to ensure smooth project progression. • Adapt project plans based on technical complexities and evolving requirements. • Maintain comprehensive and accurate project documentation, including project plans, architecture diagrams, technical specifications, configuration details, status reports, meeting minutes and assisting with troubleshooting guides. • Collaborate closely with internal stakeholders (software engineers, system architects, and other technical experts) to gather detailed technical requirements and translate them into actionable project plans. • Effectively communicate complex technical concepts to both technical and non-technical stakeholders, providing clear and concise updates on progress, challenges, and solutions. • Provide technical guidance, consultation, and recommendations to customers and internal teams, ensuring alignment on implementation strategies. • Demonstrate excellent written, verbal, analytical, and presentation skills, with the ability to articulate details clearly and persuasively. • Demonstrate a strong technical aptitude, process orientation, problem-solving and troubleshooting skills. • Understand and interpret technical support and project requests from users, effectively translating them into technical requirements and solutions. • Guide customers and technical teams through operational improvements and best practices.