• Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness. • Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments. • Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations. • Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews. • Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live. • Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations. • Champion continuous improvement across both project delivery and service management processes.

• Develop and manage projects from ideation through execution, including project scope, timeline, and project execution, and coordinate closely with engineers and Architects. • Proactively develop and manage a backlog of user stories or activities to drive a project forward. • Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints. • Provide consistent, executive-level reporting on project status and outcomes to customers and internal stakeholders. • Contribute to the long-term direction for optimizing project delivery in professional services.

• Architect and manage technical project plans, defining scope, technical objectives, key deliverables, timelines, resource allocation, and budget constraints. • Proactively monitor project execution, ensuring adherence to design and requirements. • Lead and oversee testing and quality assurance processes, including integration testing, system testing, and performance testing, to identify and resolve technical challenges. • Identify potential technical risks, develop robust mitigation strategies, and proactively address technical roadblocks to ensure smooth project progression. • Adapt project plans based on technical complexities and evolving requirements. • Maintain comprehensive and accurate project documentation, including project plans, architecture diagrams, technical specifications, configuration details, status reports, meeting minutes and assisting with troubleshooting guides. • Collaborate closely with internal stakeholders (software engineers, system architects, and other technical experts) to gather detailed technical requirements and translate them into actionable project plans. • Effectively communicate complex technical concepts to both technical and non-technical stakeholders, providing clear and concise updates on progress, challenges, and solutions. • Provide technical guidance, consultation, and recommendations to customers and internal teams, ensuring alignment on implementation strategies. • Demonstrate excellent written, verbal, analytical, and presentation skills, with the ability to articulate details clearly and persuasively. • Demonstrate a strong technical aptitude, process orientation, problem-solving and troubleshooting skills. • Understand and interpret technical support and project requests from users, effectively translating them into technical requirements and solutions. • Guide customers and technical teams through operational improvements and best practices.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Junior Technical Project Manager Advisors & Consulting Services The Services area within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Role & Responsibilities You will manage defined workstreams or small projects, often embedded within software development or product teams. You will work hands-on with engineers, testers, and product owners to support agile delivery, track progress, manage risks, and ensure outcomes align with client objectives. It is expected that you will be handling complex analyses and preparing communications to report back to clients and internal leadership. You will develop practical recommendations, contribute to team discussions on implications of analyses, and work alongside the client's staff on each project, assisting with implementation tasks. Client Impact• Provide input on multiple small and large high-value projects across a range of industries and problem statements• Contribute proven, accredited change skills, domain experience, and delivery methodology to help clients drive measurable value• Collaborate with Mastercard team to understand clients' needs, challenges, agenda, and risks• Develop working relationships with client analysts/managers, and act as trusted and reliable partner• Identify resources and assign responsibilities, track, and forecast effort and report on expense vs. earned value Team Collaboration & Culture• Collaborate with senior project delivery consultants to implement strategically important assets and services• Independently coordinate a complex range of activities and effectively identify and proactively solution risks and impacts on timelines• Lead internal and client meetings with strong communication skills• Contribute to the firm's intellectual capital and be a strong brand ambassador for Mastercard and Data & Services• Receive mentorship from consulting leaders for professional growth and development Qualifications Basic Qualifications• Undergraduate degree• Ability to communicate effectively in English and the local office language (if applicable)• Exposure to financial institutions or consultancy firms• +2 years of work experience managing IT/software development projects• Familiarity with agile methods such as Scrum or Kanban• Ability to oversee projects involving cross-functional teams• Experience working with clients or internal stakeholders• Excellent communication and leadership skills• Problem-solving oriented and decision-making abilities• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment• Proficiency in the Microsoft Office suite, including advanced skills in Excel and PowerPoint - Microsoft Project experience will be considered a plus• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred Qualifications• A recognized professional accreditation, such as Project Management Professional (PMP)• Knowledge of project management tools• Exposure to payments and/or retail banking or merchants• Understanding of SDLC, testing, and release management Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.