• Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support. • Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics. • Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance. • Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate, first-time fix rate) and build dashboards for leadership. • Lead continuous improvement initiatives (Lean, Six Sigma tools) to reduce cost, cycle time, and failures while increasing capacity and quality. • Develop capacity planning and inventory strategies based on projected demand to support product launches and seasonal demand spikes. • Lead change management: rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training, and governance. • Own risk management and business continuity planning for logistics and field operations (disruption mitigation, contingency carriers, spare pools). • Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.

Role Description A high-performing Talent Mobility and Immigration program is critical to Stripe's growth and ability to hire and retain talent worldwide. We are seeking someone passionate about both U.S. and global immigration who can strategically manage supplier relationships, deliver exceptional employee experiences, and scale programs in a fast-paced environment. You'll bring deep expertise in U.S. immigration (visa sponsorship, green card processes, compliance, audits) as well as global immigration (work permits, business visas, in-country compliance, and cross-border transfers). You will also leverage AI, automation, and advanced analytics to innovate, optimize processes, and enhance the overall employee experience. This is a unique opportunity to play a meaningful role in Stripe's Talent Mobility and Immigration programs at a high-growth, global company. In this hands-on role, you'll be a key member of the Talent Mobility team, partnering with Recruiting, Legal, People Operations, Compensation, Payroll, and especially our external suppliers (immigration counsel). You'll oversee U.S. and global immigration programs end-to-end, manage escalations, ensure compliance, and drive vendor accountability and performance. Responsibilities - Own day-to-day and strategic management of immigration counsel and talent mobility vendors, including SLAs, performance reviews, accountability, escalation handling, and continuous improvement. - Manage end-to-end U.S. immigration operations, including visa sponsorship (H-1B, O-1, L-1, TN, F-1/OPT/STEM OPT), green card/PERM process, work authorization maintenance, and compliance. - Partner with external counsel and internal stakeholders to manage global immigration programs, including work permits, business visas, cross-border transfers, and in-country compliance. - Provide direction, guidance, and partnership to embedded/on-site immigration vendor resources, ensuring alignment with Stripe priorities, high-quality employee experience, and timely resolution of cases. - Collaborate with Recruiting, Legal, and other stakeholders to advise on immigration strategies for hiring, workforce planning, and retention across both U.S. and global markets. - Ensure compliance with U.S. and global immigration laws, audits, reporting requirements, and vendor-managed case accuracy. - Develop scalable immigration and mobility policies, manager/employee guidance, and self-service tools to increase clarity and adoption. - Leverage AI, automation, and advanced analytics to: - Predict bottlenecks and optimize workflow for immigration and mobility programs. - Automate repetitive case management tasks and reduce cycle times. - Enhance employee self-service tools and digital resources for immigration and mobility queries. - Generate actionable insights from program data to inform strategy and improve decision-making. - Review and resolve exceptions across immigration and mobility cases, coordinating with vendors and internal stakeholders. - Monitor vendor reporting and internal data for accuracy, identify trends, and deliver insights to leadership. - Stay current on U.S. and global immigration regulatory changes and partner with counsel to advise stakeholders on impact and readiness. - Develop and manage the immigration budget, including annual forecasting and monthly budget-to-actual reviews with Finance. Monitor variances, provide explanations, and implement adjustments as needed to ensure accurate financial management. Qualifications - BA/BS degree or equivalent experience in Immigration, Talent Mobility, Human Resources, or a related field. - 10 years of progressive experience in Talent Mobility with deep expertise in both U.S. and global immigration. - Demonstrated experience managing supplier and vendor relationships, including supporting RFP processes and contract discussions, supplier onboarding, performance management against SLAs/KPIs, issue resolution, feedback delivery, and oversight of onsite vendor resources, with a focus on risk management, compliance, and continuous improvement. - Advanced knowledge of the U.S. immigration lifecycle, including non-immigrant visas (H-1B, O-1, L-1, TN), employment-based green cards (PERM, I-140, Adjustment of Status), and compliance obligations. - Knowledge of global immigration frameworks, including work authorization processes, country-specific visa requirements, and compliance considerations. - Experience leveraging AI, automation, and analytics tools to improve process efficiency, decision-making, and employee experience. - Familiarity with immigration/mobility case management platforms, HRIS systems (e.g. Workday) and ticketing systems (e.g. Salesforce). - Strong skills in handling complex and ambiguous cases, exercising judgment and critical thinking. - Data analysis and reporting expertise; able to monitor vendor performance, identify gaps, and recommend solutions. - Ability to manage competing priorities across multiple initiatives simultaneously. - Proven ability to manage projects from conception to execution. - Strong written and verbal communication skills; ability to advise and influence senior stakeholders across functions without direct authority. Preferred Qualifications - Experience supporting immigration audits (DOL, USCIS, or international compliance reviews). - Experience designing predictive analytics dashboards or automated workflows for talent mobility or immigration programs.

• Own the end-to-end manager enablement portfolio, including Quarterly New Manager Onboarding, redesigning programs to reflect increasing spans of control, faster feedback loops, and player-coach operating models • Build AI enablement programming in partnership with Enablement Leads across orgs, designing interventions that shift behavior at the individual and team level rather than surface-level awareness • Lead the design and facilitation of learning experiences across modalities (self-service, live virtual, in-person) • Partner with People Operations, HRBPs, HR Tech, and Communications to connect programs to evolving business needs and fill emergent gaps • Shape success metrics and feedback loops for every program, using data to decide what scales, iterates, or gets cut • Consult on content creation and communication for managers from adjacent teams (performance, hiring enablement, security, compliance)

• Build Fluxon’s sales operations program from the ground up, including sales goals and forecasting, frameworks, processes, and feedback loops. • Identify high-impact growth opportunities across pipeline, conversion, sales productivity and revenue performance. • Assist the sales team in the review, revision, and administration of client proposals and contracts. • Design Fluxon’s sales operations to improve lead flow, accelerate deal velocity, and improve win rates. • Own sales operations success end-to-end, including defining metrics, tracking, reporting, and performance. • Lead cross-functional execution of the sales process across Sales, Biz Dev, Marketing, Finance, Executives, and the Delivery team.