Role Description As a Senior Email Marketing Manager, you will take ownership of email marketing while also driving multi-channel CRM initiatives across our iGaming verticals (casino, sportsbook, etc.). Your mission is to deliver personalized, data-driven customer journeys that increase engagement, retention, and lifetime value (LTV). This role requires deep expertise in email lifecycle marketing, strong technical skills and understanding of CRM strategies across channels such as push, SMS, onsite messaging, and in-app notifications. - Work together with CRM managers on the marketing strategy to support retention and reactivation goals - Implement and optimize lifecycle campaigns (welcome/onboarding, reactivation, etc.) - Expand CRM activities beyond email by managing multi-channel campaigns (push, SMS, in-app, onsite messaging) - Lead the creative briefing process (copy, design, templates) ensuring high-quality communications - Collaborate with product, BI and other teams to align campaigns with player insights, promotions, and business objectives - Monitor and report on KPIs (deliverability, open rates, CTR, conversion, etc.) - Drive automation, triggers, and personalization initiatives to scale and enhance efficiency Qualifications - 3+ years of email marketing experience, with at least 2 years in a senior role, ideally within iGaming, eCommerce, or digital entertainment - Proven track record of managing high-volume, multi-market multi-channel CRM campaigns - Expertise with ESP and CRM platforms (FastTrack, Customer.io, etc) - Strong understanding of email deliverability, segmentation, automation, and personalization tactics - Analytical mindset with the ability to interpret data and optimize it based on insights - Knowledge of bonus mechanics, player lifecycles, and promotional strategies in iGaming - Excellent project management, communication, and collaboration skills - Fluency in English Benefits - 24 working days of paid annual leave - 6 days of paid sick leave - Official employment - Medical insurance - Coffee zone with fruit & snacks available in the office - Corporate lunch provided by the company - Gym and sports classes - Healthy and friendly work atmosphere

Role Description As our Email Marketing Specialist, you will be responsible for designing, implementing, and optimizing email campaigns and flows that engage our customers and align with our brand’s voice. You’ll leverage your expertise in Klaviyo and email marketing strategies to build customer loyalty, increase repeat purchases, and maximize revenue. Key Responsibilities - Develop and execute email marketing campaigns to support sales, product launches, promotions, and customer retention initiatives. - Craft campaign calendars in advance, ensuring content is aligned with broader marketing plans. - Design and manage automation workflows in Klaviyo, including editing and updating welcome sequences, cart abandonment, post-purchase, and re-engagement campaigns with content and messaging tailored to specific products. - Collaborate with design and content teams to create visually appealing and on-brand email templates. - Segment audiences based on purchase history, browsing behaviour, and other key data points to deliver personalised and targeted campaigns. - Analyse campaign performance (open rates, click-through rates, conversion rates, and revenue per recipient) and implement data-driven improvements. - Conduct A/B tests to optimise email subject lines, designs, and content for better engagement. - Ensure email content reflects the tone, style, and values of our brand while showcasing our furniture collections. - Stay informed about trends in email marketing and e-commerce to keep strategies fresh and innovative. - Maintain compliance with GDPR, CAN-SPAM, and other email regulations to protect deliverability and brand reputation. Qualifications - Proven experience in email marketing, preferably in the e-commerce industry. - Expertise in Klaviyo and its features, including segmentation, automation, dynamic content blocks and reporting. - A strong understanding of email marketing best practices, trends, and analytics. - Creative flair with excellent written communication skills to craft compelling and on-brand email copy and basic design skills using Figma or Canva. - Proficiency in data analysis and the ability to translate insights into actionable strategies. - Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, or similar) and their integration with Klaviyo. - Detail-oriented, organized, and able to manage multiple campaigns simultaneously. - Passion for furniture and home design is a plus. Requirements - 3 years of experience in an email marketing role, preferably in an eCommerce or retail environment. - Strong communication and interpersonal skills. - Excellent problem-solving and critical thinking skills. - Proficient in using tools such as Klaviyo, Shopify, Figma and Canva. - Adaptable and able to work in a fast-paced, dynamic environment. - Passionate about delivering exceptional marketing campaigns.

Role Description As our Sr. Email Marketing Manager, you will own how Gong shows up in the inbox — across both marketing nurture programs and 1:1 marketing-supported outbound. This is a craft role for someone who treats email as a conversion channel, not a delivery task, and who is equally fluent in brand-led nurture, lifecycle messaging, and the kind of sharp, sales-style emails that get replies. You think in audiences and angles, you use data to drive messaging relevance, and you use AI to explore options and accelerate iteration without sacrificing voice or judgment. You work alongside a technical GTM Automation & Systems counterpart who owns the underlying infrastructure, audiences, and automation logic, and together you build the most engaging, highest-converting email engine Gong has run yet. Responsibilities - Own Gong's email across the full lifecycle from 1:many brand and nurture programs to 1:few segment campaigns to 1:1 sales-style outreach that drives MQL conversion, ensuring every send has a clear audience, purpose, and next action. - Write, edit, and continuously optimize email copy that drives engagement and conversion: nurture flows, lifecycle programs, behavioral triggers, event follow-ups, MQL re-engagement, closed-lost reactivation, and high-intent sales sequences. - Support the automated sales MQL follow up and signal-led motions in partnership with Pipeline Ops and Sales leadership, building Gong Engage flows, reply-driving templates, and personalization frameworks that feel human, relevant, and worth responding to. - Develop and maintain a library of email frameworks, voice and tone guidelines, subject line patterns, and reusable messaging components that scale across programs without flattening into generic SaaS-speak. - Build and run a structured testing program, subject lines, send times, angles, CTAs, length, format, personalization depth, and turn results into documented best practices the broader team can apply. - Partner closely with the Senior GTM Automation & Systems Manager to translate audience strategy and segmentation into messaging that matches the moment, the signal, and the buyer's stage. - Own email engagement quality and deliverability from a content perspective: sender reputation, engagement rates, list health signals, spam triggers, and brand consistency across every send. - Use AI tools as a core part of your craft, to generate variants, pressure-test angles, accelerate first drafts, and explore creative directions. - Collaborate with Demand Gen, Content, Product Marketing, and Field Marketing to ensure email programs reflect current GTM priorities, campaigns, and segment narratives. - Establish QA standards, copy review processes, and editorial governance so every email that goes out, whether from Marketing or through Engage, meets a consistent quality bar. Qualifications - 5+ years in email marketing, lifecycle marketing, or a closely related role in B2B SaaS or enterprise software, with demonstrated ownership of both marketing nurture programs and sales-style 1:1 email motions. - Deep understanding of the difference between marketing email and sales emails as channels. - Hands-on experience writing and optimizing email programs inside Marketo and sales engagement platforms like Gong Engage, Outreach, or Salesloft. - Proven track record running structured email experimentation programs (A/B and multivariate testing), with the analytical rigor to separate signal from noise and turn results into repeatable patterns. - Strong working knowledge of email deliverability fundamentals, including engagement-based reputation, list hygiene, suppression strategy, CAN-SPAM and GDPR. - Working understanding of GTM strategy fundamentals, including ICP, personas, buying stages, and signals. - Background working in environments where marketing email and SDR outreach are tightly coordinated (e.g., Marketo + Gong + Salesloft/Outreach + Salesforce); experience writing for or partnering with sales teams is preferred. - Strong editorial instincts paired with strong data instincts; you obsess over the narrative, a single subject line, and the conversion rate of a 12-step nurture with equal energy. - Collaborative systems thinker who can partner closely with a technical automation counterpart, translate strategy into messaging, and document craft so others can apply it. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

• Build, test, and deploy email campaigns in HubSpot, including promotional sends, ad hoc emails, nurture programs, and automated lifecycle workflows. • Own list management and segmentation, including uploading, processing, and routing contact lists, ensuring our database is accurate, well-organized, and set up to support targeted, personalized outreach across channels. • Support event and webinar campaigns end-to-end, from invitation and registration flows to reminder emails, day-of communications, and post-event follow-up. • Develop and maintain automated workflows and customer journeys that deliver value and build relationships with prospects and customers across email and beyond. • Build and maintain email templates, modular email assets, image asset library for campaigns using no-code or low-code tools, following established standards and best practices. • Support the execution of digital marketing campaigns across email, landing pages, and paid media, helping coordinate assets, tracking, and quality assurance. • Run A/B tests across subject lines, content, CTAs, and send times and act on learnings to improve performance. • Create and maintain dashboards to monitor & report on email metrics (open rate, CTR, conversion rate), turning data into clear recommendations for what to do next. • Proactively experiment with AI to improve efficiency, personalization, & content quality at scale. • Partner with the creative, content, and growth teams to align execution with broader marketing goals. • Maintain templates, documentation, and process guidelines so our marketing program is scalable and easy to build on. • Growth-oriented, with interest in expanding into integrated campaign and GTM program support beyond email execution.