• Provide hands-on support for end-user computing issues on both Windows and macOS systems, assist with cloud applications such as Google Workspace, Zoom, and Slack, and troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration. • Assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up, configured, and managed in compliance with company protocols and security standards, while maintaining an accurate device inventory and supporting hardware lifecycle management. • Build collaborative relationships within IT and across departments by providing clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues, and sharing progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience. • Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency and assisting in developing solutions for streamlined workflow. • Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed, while demonstrating attention to detail, accuracy, and thoroughness in all tasks, and actively documenting recurring issues and solutions to enhance personal knowledge and improve future troubleshooting.

• Own product strategy and portfolio leadership for FinOps solutions • Define and communicate long-term vision for technology spend optimization • Collaborate with engineering, product marketing, and sales teams • Engage with customers and partners to inform product strategy • Track success metrics for financial performance and customer adoption

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Supervisor, Continuing Care, you will manage daily operations for the assigned department(s), focusing on: - Clinical resource management - Transitions of care across the continuum - Patient advocacy - Best practice in medical and social necessity determination You will be responsible for ensuring efficient, compliant, and quality patient services. Key duties include: - Assigning tasks - Resolving minor disputes - Optimizing staff productivity and collaboration - Program development and alignment for the Enhanced Care Management (ECM) program across California This role involves: - Supporting and coaching staff - Contributing to staff evaluations - Conducting audits - Leading performance improvement activities The Supervisor collaborates with Continuing Care leadership, ensures adherence to organizational objectives, and complies with federal, state, and accrediting body regulations. They also: - Facilitate communication with colleagues and customers - Manage staff performance - Provide training - Assist with hiring and onboarding The Supervisor plays a crucial role in: - Streamlining patient transitions - Managing high-risk patients - Preparing the department for accreditation surveys - Identifying areas for improvement and implementing operational changes ***This position is remote (with a preference for residents of California or Arizona), with an expectation of 25% travel throughout California. Qualifications - 3+ years in care coordination, case management, quality, or other outpatient clinical/operations experience - Bachelor's degree or equivalent experience - Ability to manage and work closely with interdisciplinary partners in the management of identified patient populations - Demonstrated ability to oversee a mix of clinical, operational, and business activities related to the team(s) - Ability to implement specific program goals including high priority project redesign efforts required to improve performance - Ability to work in partnership with all applicable internal and external customers focused on services to patients - Ability to assess and report patient status on a periodic basis to all team stakeholders - Excellent computer skills and ability to learn new systems - Strong organizational (time management) and interpersonal skills - Ability to communicate effectively using written and verbal skills - Knowledge of information technology to evaluate care effectiveness (care process, outcomes, and cost) - Knowledge of federal and state standards and regulatory requirements as well as accreditation requirements - Ability to work autonomously within a matrix environment without direct supervision or support - Ability to handle multiple priorities with strong attention to detail - Demonstrated ability to set goals either for themselves or others Requirements - Knowledge of/experience with CA Medi-Cal program strongly preferred - Previous experience with Enhanced Care Management (ECM) program preferred - Previous project management experience preferred Benefits - Competitive pay - Flexible Health & Welfare benefits package - Cafeteria-style benefit program - Medical, dental, and vision plans for employees and their dependents - Health Spending Account (HSA) - Life Insurance and Long Term Disability - 401k retirement plan with a generous employer-match - Paid Time Off and Sick Leave

• Provides expert-level leadership and technical guidance to a team of specialists (0-4 individuals), which includes hiring, training, evaluating, mentoring team members • Interprets internal and external business challenges related to team operations and recommends best practices to enhance efficiency and effectiveness • Leads projects of moderate complexity, potentially including quality initiatives, audits, panelist incentives, and financial oversight for the team • Collaborates with key stakeholders across various functional teams (e.g., App Dev, Panel Support, Mailing Controls, Dsci, Field) to drive alignment and achieve project goals • Leverages advanced analytical skills and metrics to identify areas for improvement in team performance and operational efficiency • Identifies and escalates business-critical issues related to sample quality and performance, providing strategic insights for resolution • Contributes to cross-functional initiatives related to automation and new metering platforms, offering specialized expertise • Provides technical leadership and is often responsible for delivering significant parts of larger projects or initiatives • Evaluates process performance within the team and provides recommendations for improvements based on their deep understanding • Recognizes process gaps and redundancies, proposing solutions for optimization • May support and provide back-up to a more senior leader • Performs other duties as assigned.