• Provides expert-level leadership and technical guidance to a team of specialists (0-4 individuals), which includes hiring, training, evaluating, mentoring team members • Interprets internal and external business challenges related to team operations and recommends best practices to enhance efficiency and effectiveness • Leads projects of moderate complexity, potentially including quality initiatives, audits, panelist incentives, and financial oversight for the team • Collaborates with key stakeholders across various functional teams (e.g., App Dev, Panel Support, Mailing Controls, Dsci, Field) to drive alignment and achieve project goals • Leverages advanced analytical skills and metrics to identify areas for improvement in team performance and operational efficiency • Identifies and escalates business-critical issues related to sample quality and performance, providing strategic insights for resolution • Contributes to cross-functional initiatives related to automation and new metering platforms, offering specialized expertise • Provides technical leadership and is often responsible for delivering significant parts of larger projects or initiatives • Evaluates process performance within the team and provides recommendations for improvements based on their deep understanding • Recognizes process gaps and redundancies, proposing solutions for optimization • May support and provide back-up to a more senior leader • Performs other duties as assigned.

• Veeva Ecosystem Ownership (CRM & Network) • System Administration: Serve as the primary owner for Veeva CRM and Veeva Network. • Manage configuration, data stewardship, and the integration between these platforms. • MDM & Data Integrity: Oversee the Data Change Request (DCR) process within Veeva Network to ensure field teams have accurate customer data. • Serve as the primary liaison to the Enterprise Data team (Informatica MDM owners) to resolve data discrepancies and ensure seamless integration. • Territory & Roster Management: Manage the operational execution of territory alignments. • Responsible for bulk data loading of territory assignments (ATL), roster changes, and target lists directly into Veeva CRM. • Operational Health: Maintain system integrity through regular audits of user access, security profiles, and data segmentation. • Business Analysis & Solution Delivery Requirements Gathering: Partner with Sales Leadership, Marketing, and Medical to document business requirements for new field strategies. • Solution Design: Translate business needs into technical user stories and functional specifications. • Identify opportunities to reduce 'clicks' and improve field efficiency. • Release Management: Prioritize and implement system enhancements. • Lead the end-to-end release cycle, including sandbox configuration, UAT coordination, and production deployment. • Launch Readiness: Lead the technical workstream for new product launches, ensuring call plans, targeting, and content are configured and validated prior to Day Field Enablement & User Support Adoption & Training: Create and maintain training materials, job aids, and release notes to drive system adoption. • Tier 2/3 Support: Serve as the escalation point for complex technical issues that cannot be resolved by the help desk, troubleshooting data visibility or sync errors. • Digital Asset Management: Ensure the availability and proper functional deployment of digital assets (CLM, Approved Email) within the CRM.

• Foster a culture of high performance through accountability across all districts, promoting and reinforcing the company values. • Maintain a consistent presence in the restaurants to serve as the Operations expert on systems and processes while working directly with all levels of the business to ensure delivery of key performance indicators • Build organizational talent and bench strength across all districts by promoting the development of internal leaders, championing the identification and attraction of high-potential external candidates, and evaluating the performance of each district manager • Ensure that each location has strong leadership and a pipeline of future leaders, including Certified Training General Managers, while also ensuring that each location is being managed effectively and efficiently and allows for opportunities to identify areas for improvement • Effectively and efficiently communicate company initiatives, programs, and key focus areas to district managers, and ensure that these initiatives are executed consistently across all districts. • Ensure that all locations are aligned with the overall business strategy and that the company's standards are being upheld • Increase sales by leading and coaching teams to execute national and local marketing programs by ensuring compliance and share feedback on opportunities that exist with the Operations Leadership Team • Develop and implement strategies to improve the overall profitability and success of the business across all districts, leveraging financial data and identifying trends and areas for improvement. Additionally, coach and provide guidance to district managers on effective restaurant visits and maximizing revenue and profit while ensuring a great experience for guests and team members • Ensure that all locations across all districts comply with safety and regulatory standards, including ServSafe, Ecosure, and federal, state, and local business and employment laws. Ensure compliance with state and local alcohol service when applicable. This involves ongoing quality assurance and compliance efforts, which includes maintaining a safe working environment for employees and guests • Conduct restaurant visits across all districts to ensure that policies and procedures are being followed. Reviewing the proper care and maintenance of equipment and facilities. Ensure compliance of federal and state employment laws, through onboarding, I-9/E-Verify completion, etc • Execute goals related to recruitment, retention, technology, process, and profitability. This involves working closely with district managers to develop effective strategies to achieve these goals. Where necessary, effectively collaborate and provide feedback with shared services teams

• Act as the bridge between technology and execution, managing the end-to-end lifecycle of programmatic deals for OpenX Partners. • Lead the end-to-end setup, QA, and deployment of deals, ensuring all inventory and data segments are aligned with client objectives. • Build premium audience packages using contextual data triggers and sitelist curation across Display, OLV, and CTV formats. • Proactively monitor deal health, pacing, and delivery. Identify “under-the-hood” yield opportunities to scale successful campaigns and optimize toward client-defined KPI goals such as CTR, CPA, VCR and Viewability. • Act as the primary point of contact for technical troubleshooting, resolving issues related to scale, bidding, and overall deal health. • Skilled at analyzing large data sets to uncover trends, diagnose issues, and drive solutions. • Help define and document "best-in-class" operational workflows to improve team efficiency and platform scalability. • Partner with commercial teams to advise clients on the most effective transactional setups within the OpenX platform. • Work closely with Product and Sales Engineering to pilot new features and provide feedback that drives the OpenX product roadmap.