• Serve as the subject matter expert for paywall operations, maintaining and updating the Paywall Audit Document to ensure accuracy and consistency. • Manage updates and enhancements across account management and member content web pages, ensuring a seamless subscriber experience. • Configure, track, and perform quality assurance testing for member-exclusive content updates and web experience changes. • Oversee paywall implementation updates, validating functionality and ensuring a high standard of quality across all user touchpoints. • Track, prioritize, and manage tickets related to web enhancements, paywall initiatives, and creative requests. • Set up, monitor, and analyze A/B tests for paywalls and member content experiences, providing actionable insights and performance reporting. • Partner with cross-functional teams including product, marketing, editorial, design, and development to align web experiences with subscription growth objectives. • Support the deprecation and migration of legacy offer pages, ensuring a smooth transition and minimal business disruption.

• turn complex healthcare data into clear strategic direction for the Advanced Surgery business • lead market intelligence, forecasting, and competitive insights • own annual global market sizing and forecasting, partnering with regional teams and aligning assumptions with Finance • deliver biannual market share and competitive landscape analyses to inform portfolio and long‑range planning • manage quarterly U.S. market size and growth reporting by integrating SG2, IQVIA, DRG, Premier, and internal performance data • conduct hands‑on Premier analytics to understand procedural trends, product utilization, and specialty‑level dynamics • translate complex data into clear, executive‑ready insights and strategic recommendations for senior leadership • support M&A, licensing, and partnership evaluations through market sizing, competitive assessments, and scenario modeling • build compelling narratives and present findings to cross‑functional stakeholders across Marketing, R&D, Medical, Regulatory, Finance, and Commercial

• Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines • Conducts performance reviews and provides feedback to direct reports • Provides day-to-day instructions to team members on job responsibilities • Helps associates resolve work-related issues • Assist with the hiring and termination process • Assist with the development of program training documents • Ensures open communication with the staff • Proactively identifies program issues and proposes ways in which to address their concerns • Maintains positive rapport with internal and external customers • Understands contract obligations • Analyzes reports for trends and gives recommendations • Interact with key stakeholders within healthcare provider clinics, physician practices, or hospital outpatient locations • Act as a liaison between healthcare provider offices and CareMetx program teams to support complex reimbursement cases • Take the lead on complicated or escalated reimbursement cases in assigned territory, navigating options for both patients and providers to access prescribed therapies • Validate Prior Authorization and Appeal Requirements and communicate as needed to stakeholders • Track electronic payer billing codes for pharmacy and medical payers • Develops Appeal Package for patient support program; ensures communication occurs between stakeholders on status of Appeal, if applicable • Coordinates with patient support program representatives • Assist program teams with handling escalated medical and pharmacy billing challenges • Assist with resolving reimbursement challenges • Provides information on relevant reimbursement topics related to our client’s products • Educate clinics/physician’s offices on patient support program and services • Effectively communicates with patients, family, provider, manufacturer and team members

• Build and lead the Middle East GTM motion • Own the Middle East growth strategy across target markets, segments and priority verticals. • Identify the strongest ICPs, customer use cases and market entry opportunities. • Build local traction through direct sales, partnerships, customer relationships and ecosystem development. • Translate market feedback into clear GTM, Product, Partnership and CSM inputs. • Drive revenue and customer growth • Own regional revenue outcomes across new business, expansion and strategic customer opportunities. • Work closely with the AE, CSM and Partner Manager to drive pipeline, conversion, adoption and retention. • Prioritise high-potential opportunities and ensure the team is focused on the right customer segments. • Support customer conversations, demos, commercial negotiations and executive engagement where needed. • Build the local partner and ecosystem motion • Develop relationships with agencies, technology partners, WhatsApp / Meta ecosystem players, digital transformation partners and local business communities. • Identify partnership opportunities that can generate higher-value customer opportunities. • Work with internal teams to strengthen partner enablement, co-selling and co-marketing motions. • Help determine where partnerships can drive meaningful revenue versus where direct GTM is more effective. • Localise Wati’s market approach • Bring strong understanding of Middle East customer expectations, buying behaviour, language needs and local business norms. • Help shape how Wati positions WhatsApp automation, AI agents, customer engagement and conversational commerce in the region. • Identify where Arabic-language capability, local presence or market-specific enablement is needed. • Partner with Product / PMM / CSM to improve local customer education, onboarding and adoption. • Lead cross-functional execution • Coordinate closely with Sales, CSM, Partnerships, SE, AM, Implementation, Product, PMM and RevOps. • Ensure clear ownership across the regional pod and shared resources. • Build a strong operating cadence around pipeline, customer feedback, onboarding, adoption, revenue risks and market learnings. • Bring structured feedback to leadership on what is working, what is blocked and what needs to change.