Role Description As Sales Operations Manager focus CRM (gn), you will take on a central role within Sales Operations, ensuring our CRM landscape runs excellently, scales effectively, and creates real value for our teams. You will work closely with Sales, Marketing, Support, and Tech, bringing your expertise to bear and continuing to grow professionally. If you enjoy taking ownership, driving things forward pragmatically, and working in a professional environment with short decision-making paths, you are in the right place. - You take ownership of the operational development of HubSpot – from configuration and pipelines to properties and continuous improvements. - You develop and maintain the HubSpot data model, establish data quality routines, and ensure high consistency and completeness across the system. - You identify manual pain points and implement HubSpot workflows – e.g. routing, task queues, SLA handovers, and stage gates. - You build standard reports and dashboards in HubSpot so that teams can effectively manage pipeline and process quality. - You are the central point of contact for HubSpot questions, advise teams on optimal usage, and drive adoption through documentation and training. Qualifications - You work with initiative and take end-to-end ownership of your areas – without waiting to be told what to do. - You have a strong affinity for data: You dig deep into data and derive concrete recommendations for action. - You think ahead and bring genuine interest in innovation, AI, and automation. - You have experience as a CRM Manager, HubSpot Admin, or in a comparable role and are familiar with workflows, pipelines, and reporting. - Knowledge of HubSpot administration and process automation is a plus. Benefits - We live team spirit: you matter to us. Every day, our constantly growing, dynamic team achieves great things — and we want you by our side. - You are part of a fast-growing company where you can drive things forward and actively shape the direction – together we build long-term career perspectives. - Back to the office? Not with us! Instead, you can expect maximum flexibility – supported by our modern flextime model and workation policy. - We live real sparring: open communication, honest feedback, and collaboration at eye level. - Through Probonio, you receive a monthly €50 voucher of your choice – plus €60 on your birthday each year. - In addition to strong conditions for your company pension plan, you also benefit from employer-funded savings contributions. - And of course, you can lease up to two bikes or e-bikes through us as your employer. - We see diversity as an enrichment for our team. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply. Company Description Als Dienstrad-Anbieter fördert der Bikeleasing-Service nachhaltige und sozial gerechte Mobilität und ist damit seit 2015 auf steilem Erfolgskurs. Als Arbeitgeber beschäftigen wir mittlerweile rund 430 Mitarbeiter:innen – vor Ort an unseren drei Standorten (Uslar, Vellmar, Innsbruck) ebenso wie remote im Homeoffice. - Wir setzen auf faire Arbeitsbedingungen, abwechslungsreiche Aufgaben und Entwicklungsperspektiven sowie ein familienfreundliches Arbeitsumfeld, das beste Voraussetzungen für die Vereinbarkeit von Arbeit und Privatleben bietet. - Als Team verbindet uns das Engagement für nachhaltige Mobilität und ein Miteinander, das von Wertschätzung und Toleranz geprägt ist. - Du möchtest Teil der Bikeleasing-Welt werden? Dann freuen wir uns auf Deine aussagekräftige Bewerbung – mit der wir selbstverständlich vertraulich umgehen.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions. - Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy - Analyze and review current customer licensing, products and usage and identify new revenue opportunities - Suggest creative pricing and payment solutions balancing customer need and pricing policies. - Review Quotes and Order Forms for accuracy and completeness. - Ensure all Orders are approved within pricing and discount policies. - Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition) - Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool. - Support sales organization's requirement for Customer licensing compliance Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 2-4 years of proven experience of Sales Operations in a software sales organization - Organized, with excellent attention to detail and the ability to work in a fast paced environment - Proficient in PPT, Word, and Excel - Experience with a CRM system - Has been in a role supporting Sales Reps and Sales Territories - Strong listening, analytic and organizational skills - Ability to prioritize to meet business needs - Effective communicator, both written and verbal - Team Player with positive attitude ready to work in a fast paced environment - Results Driven JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations • Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility • Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering • Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence • Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

• Identify and resolve data quality issues in Excel, CSV, and CRM system exports. • Standardize naming conventions, remove duplicates, and validate addresses and contact information. • Maintain consistency and accuracy across sales databases. • Format, restructure, and enhance spreadsheets for upload into systems. • Enrich datasets using internal tools, third-party data sources, or predefined enrichment logic. • Run scripts or tools (such as Python scripts) to automate data preparation and quality checks. • Assist with troubleshooting file issues, formatting errors, or code-related problems. • Collaborate with team members to ensure data deliverables are timely, accurate, and actionable. • Monitor recurring operational tasks and identify opportunities for automation and efficiency gains. • Support onboarding and ongoing training for new and existing sales reps on tools, processes, messaging, and best practices. • Assist with launch readiness for new products, campaigns, or strategic initiatives by preparing the sales team with the right materials and guidance. • Manage the Sales Enablement case queue for technology requests and issues. • Track and report on enablement effectiveness, including training completion, tool adoption, content usage, and rep readiness. • Partner with Sales, Marketing, and Operations to ensure reps have the right content, tools, and information at each stage of the sales cycle. • Gather feedback from reps and managers to continuously improve training, content, and enablement programs. • Develop and maintain sales enablement content such as playbooks, talk tracks, battlecards, email templates, and onboarding materials. • Manage and organize enablement resources, so materials are easy to find, current, and aligned to company priorities.