Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions. - Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy - Analyze and review current customer licensing, products and usage and identify new revenue opportunities - Suggest creative pricing and payment solutions balancing customer need and pricing policies. - Review Quotes and Order Forms for accuracy and completeness. - Ensure all Orders are approved within pricing and discount policies. - Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition) - Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool. - Support sales organization's requirement for Customer licensing compliance Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 2-4 years of proven experience of Sales Operations in a software sales organization - Organized, with excellent attention to detail and the ability to work in a fast paced environment - Proficient in PPT, Word, and Excel - Experience with a CRM system - Has been in a role supporting Sales Reps and Sales Territories - Strong listening, analytic and organizational skills - Ability to prioritize to meet business needs - Effective communicator, both written and verbal - Team Player with positive attitude ready to work in a fast paced environment - Results Driven JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations • Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility • Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering • Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence • Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

• Identify and resolve data quality issues in Excel, CSV, and CRM system exports. • Standardize naming conventions, remove duplicates, and validate addresses and contact information. • Maintain consistency and accuracy across sales databases. • Format, restructure, and enhance spreadsheets for upload into systems. • Enrich datasets using internal tools, third-party data sources, or predefined enrichment logic. • Run scripts or tools (such as Python scripts) to automate data preparation and quality checks. • Assist with troubleshooting file issues, formatting errors, or code-related problems. • Collaborate with team members to ensure data deliverables are timely, accurate, and actionable. • Monitor recurring operational tasks and identify opportunities for automation and efficiency gains. • Support onboarding and ongoing training for new and existing sales reps on tools, processes, messaging, and best practices. • Assist with launch readiness for new products, campaigns, or strategic initiatives by preparing the sales team with the right materials and guidance. • Manage the Sales Enablement case queue for technology requests and issues. • Track and report on enablement effectiveness, including training completion, tool adoption, content usage, and rep readiness. • Partner with Sales, Marketing, and Operations to ensure reps have the right content, tools, and information at each stage of the sales cycle. • Gather feedback from reps and managers to continuously improve training, content, and enablement programs. • Develop and maintain sales enablement content such as playbooks, talk tracks, battlecards, email templates, and onboarding materials. • Manage and organize enablement resources, so materials are easy to find, current, and aligned to company priorities.

• Design and produce high-quality sales enablement materials including pitch decks, one-pagers, talk tracks, battle cards, and objection-handling guides • Partner closely with Product Marketing to translate product updates and positioning into seller-ready narratives and assets • Maintain a centralized, up-to-date enablement content library accessible to all revenue-facing teams • Ensure all materials reflect consistent brand voice, messaging hierarchy, and competitive differentiation • Develop and deliver internal training programs, workshops, and onboarding curricula to educate sellers on product capabilities, positioning, and sales methodology • Build and manage role-specific learning paths for Sellers and Customer Success Managers • Lead ongoing enablement sessions including product launch readiness, competitive updates, and skills-based coaching • Partner with Sales leadership to identify skill gaps and design targeted programs to address them • Serve as the connective tissue between Product Marketing, Sales, and Customer Success, ensuring a cohesive and consistent go-to-market approach • Collaborate with Product Marketing on launch readiness, ensuring sellers understand new capabilities before they hit the market • Partner with Revenue Operations to align enablement efforts with pipeline metrics and sales performance data • Act as a feedback loop between the field and internal teams to continuously refine messaging and materials based on real-world seller experiences • Define and track key enablement KPIs including content adoption, training completion rates, ramp time, and impact on win rates • Continuously assess the effectiveness of enablement programs and iterate based on data and seller feedback • Manage enablement tools and platforms (e.g., LMS, sales content management systems) • Other duties as assigned