Title: IT Business Management Associate Location: 1333 Crestside Drive, Coppell, TX, 75019, US 18301 Bermuda Green Dr, Tampa, FL, 33647, US Salary RangeAssociate-60,000-115,000-USD Featured OpportunitiesNo FLSA StatusExempt Job Description: Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits: - Competitive compensation, including base pay and annual incentive - Comprehensive health and life insurance and well-being benefits, based on location - Pension / Retirement benefits - Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. - DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The IT Business Management Associate will be part of the IT Business Management & Operations team that specializes in facilitating cross-IT process development and improvement, managing cross-IT initiatives and programs. The candidate in this role will be a self-starter who will apply a broad knowledge of program management and analytical skills in order to support Operational programs and processes within the BMO function. Primary Responsibilities: - Coordinate, manage, and monitor agendas and actions associated with IT leadership forums, under the guidance of and in partnership with the IT BMO Director. - Support IT Employee Engagement efforts including in person networking events. - Facilitate meetings to get to resolution or solutions. - Demonstrate problem solving, analytical and collaboration skills to drive cross - IT initiatives and programs. - Demonstrate strong written communication skills by drafting and/or reviewing updates to IT strategic priorities. - Exhibit strong analytical skills, reviewing data sets to create presentations with themes, key insights, and recommendations. - Multi-task by supporting various efforts at one time. - Aid in preparation of content for participation in BMO Monthly meetings, IT Town Halls, and other forums, as needed. - Provide follow-through on tasks and initiatives to reach desired outcomes more efficiently. - Provide additional operational support as needed. Qualifications: - Minimum of 4 years of related experience - Bachelor's degree preferred or equivalent experience Talents Needed for Success: - Excellent written and verbal communication skills. - Passion for problem solving and enhancing the employee experience. - Strong analytical skills with the ability to synthesize complex sets of data into easily digestible content. - Comfortable with ambiguity and ability to develop recommendations and solutions. - Excellent attention to detail and follow through. - Committed to personal excellence and actively seeks out feedback from peers. - Self-motivator and able to complete assignments on-time. - Innovative and curious about new ways to enhance existing processes. - Collaborates well within and across teams. - Works with the team to review deliverables and ensure quality and accuracy. - Adheres to established rules and procedures when performing work. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description At Orca AI, we're on a mission to shape the future of the shipping industry through cutting-edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption, improve navigation, and minimize environmental impact. We integrate state-of-the-art technologies like computer vision and augmented reality, ensuring that we create solutions that improve operational efficiency and promote safer, greener shipping practices. At Orca AI, we are committed to making a positive difference for both the environment and the people who rely on safe, efficient shipping practices. Join us as we work towards a safer, greener future for the maritime industry. We are looking for Tier 2 Technical Support to join the Tech Ops team - a dynamic and challenging role providing critical technical support to customers. A Tier 2 Technical Support Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support. Key Responsibilities - Provide technical support to customers worldwide: diagnose, troubleshoot and resolve technical incidents in systems installed on maritime platforms (on-board vessels, maritime IoT, sensors, navigation instrumentation). - Automate processes and tasks to improve efficiency and reduce the risk of errors. - Solve networking technical issues. - Overseeing new customer installations. - Deploying SW upgrades. - Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals. - Support installation and commissioning activities (remote and possibly occasional on-site in Singapore) in coordination with engineering teams. Qualifications - Residency in Singapore - A must. - Minimum 3 years of experience in a technical support, systems troubleshooting or field-engineering role (ideally in an embedded systems / instrumentation / maritime-adjacent environment). - Excellent understanding of technologies, operating systems, networking (CCNA level), and systems. - Experience in the Technical support field and working with CRM (Salesforce). - Customer-oriented, and capable of providing high levels of client satisfaction. - Strong knowledge in - Linux and CLI commands. - Self-motivated, enthusiastic, and able to handle multiple support cases. - Remote diagnostic experience. - Excellent English (written and verbal). - Team player with a proactive attitude. - Able to work independently, and from home. Preferred Qualifications - Background or orientation towards the maritime industry (shipboard systems, navigation instrumentation, maritime communication networks, vessel operations). - Familiarity with NMEA standards (e.g., NMEA 0183, NMEA 2000) and/or certification in NMEA instrumentation/configuration. - Hands-on experience with maritime sensors, navigation systems, autopilots, AIS, GNSS receivers or vessel instrumentation. - Additional certifications in networking, Linux system, cloud/IoT platforms. - Willingness to travel occasionally to installation sites (around Singapore) and work flexible hours as needed to support vessel operations across time zones. Benefits - A dynamic and fully-remote work environment in Singapore, with opportunities to engage in maritime-technology innovation. - Collaboration with a multi-disciplinary team of engineers, technicians and product specialists. - Professional growth and exposure to the maritime instrumentation and autonomous-vessel domain.

Role Description As an IT Incident and Event Management Specialist on our team, you have the chance to use your hardware and software skills to improve the technology supporting the VA. You'll work with the enterprise monitoring and event management teams, application development teams, and operations teams to develop and implement response processes when monitoring tools alert of interruptions of normal operations within the VA’s applications and IT Infrastructure. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. Grow your skills by merging system knowledge and the use of modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. Join our team and help turn requirements into accomplishments that drive change. You will be responsible for: - Maintaining accurate and up to date Knowledge Articles by verifying all critical escalation procedures, contact information, and operational workflows. - Working closely with sister teams to ensure Event Management dashboards are correctly configured to ECC standards and fully documented. - Keeping Critical Business Functions accurately reflected in both documentation and dashboard configurations to support precise impact assessments. - Confirming maintenance schedules and business impact hours are accurate to improve event interpretation and reduce false positives. As an operations specialist, you will be on the ground floor working with system and application owners to obtain details of existing design and functionality. You will leverage comprehension of workflow systems and applications processes within multiple system environments. This position is 1st shift: 7:30am-4:00pm EST and is open to remote delivery anywhere within the U.S., including the District of Columbia. Qualifications - 5+ years of experience with systems administration and operations, including maintaining responsibility for overseeing operational performance, and performing performance trend analysis and alert generation for failed or failing services in a professional IT work environment. - 5+ years of IT documentation support such as standard operating procedure creation, requirements capture, playbook creation/updating, etc. - 5+ years of experience monitoring and troubleshooting with two or more of the following APM tools: AppDynamics, DynaTrace, Splunk, Aternity, or SolarWinds. - 2+ years of experience with monitoring and troubleshooting of applications logging to Splunk. - Experience with using Microsoft Office, including Word, Excel, PowerPoint, and SharePoint. - Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements. - Bachelor's degree in Computer Science, Engineering, or Math and 5+ years of experience in a professional environment or 13+ years of experience in a professional environment in lieu of a degree. Requirements - Experience with ServiceNow, SolarWinds, and Dynatrace. - Experience leveraging MS Copilot for simplification of documentation management. - Public Trust Clearance. Vetting Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Role Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities - Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. - Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. - Utilize and contribute to the internal knowledge base for common issues and solutions. - Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions. - Provide excellent customer service with a positive and professional attitude. - Troubleshoot and resolve customer complaints or concerns effectively. - Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs. - Perform other duties as assigned. Qualifications - Proficiency with Windows 10 and Windows 7. - Strong troubleshooting and problem-solving skills. - Experience in a call center or help desk environment. - Ability to multitask and maintain attention to detail. Requirements - Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps. - Ability to work from home with a hard-wired Ethernet connection (cable not provided). - PC, two monitors, headset, mouse, and keyboard will be provided. Preferred Qualifications - Associate degree or higher in Computer Science or a related IT field. - Two or more certifications such as A+, Security+, Network+, or CCNA. Location - Preference for candidates local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC. - Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 19, 2026.