Role Description As an IT Incident and Event Management Specialist on our team, you have the chance to use your hardware and software skills to improve the technology supporting the VA. You'll work with the enterprise monitoring and event management teams, application development teams, and operations teams to develop and implement response processes when monitoring tools alert of interruptions of normal operations within the VA’s applications and IT Infrastructure. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. Grow your skills by merging system knowledge and the use of modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. Join our team and help turn requirements into accomplishments that drive change. You will be responsible for: - Maintaining accurate and up to date Knowledge Articles by verifying all critical escalation procedures, contact information, and operational workflows. - Working closely with sister teams to ensure Event Management dashboards are correctly configured to ECC standards and fully documented. - Keeping Critical Business Functions accurately reflected in both documentation and dashboard configurations to support precise impact assessments. - Confirming maintenance schedules and business impact hours are accurate to improve event interpretation and reduce false positives. As an operations specialist, you will be on the ground floor working with system and application owners to obtain details of existing design and functionality. You will leverage comprehension of workflow systems and applications processes within multiple system environments. This position is 1st shift: 7:30am-4:00pm EST and is open to remote delivery anywhere within the U.S., including the District of Columbia. Qualifications - 5+ years of experience with systems administration and operations, including maintaining responsibility for overseeing operational performance, and performing performance trend analysis and alert generation for failed or failing services in a professional IT work environment. - 5+ years of IT documentation support such as standard operating procedure creation, requirements capture, playbook creation/updating, etc. - 5+ years of experience monitoring and troubleshooting with two or more of the following APM tools: AppDynamics, DynaTrace, Splunk, Aternity, or SolarWinds. - 2+ years of experience with monitoring and troubleshooting of applications logging to Splunk. - Experience with using Microsoft Office, including Word, Excel, PowerPoint, and SharePoint. - Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements. - Bachelor's degree in Computer Science, Engineering, or Math and 5+ years of experience in a professional environment or 13+ years of experience in a professional environment in lieu of a degree. Requirements - Experience with ServiceNow, SolarWinds, and Dynatrace. - Experience leveraging MS Copilot for simplification of documentation management. - Public Trust Clearance. Vetting Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Role Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities - Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. - Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. - Utilize and contribute to the internal knowledge base for common issues and solutions. - Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions. - Provide excellent customer service with a positive and professional attitude. - Troubleshoot and resolve customer complaints or concerns effectively. - Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs. - Perform other duties as assigned. Qualifications - Proficiency with Windows 10 and Windows 7. - Strong troubleshooting and problem-solving skills. - Experience in a call center or help desk environment. - Ability to multitask and maintain attention to detail. Requirements - Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps. - Ability to work from home with a hard-wired Ethernet connection (cable not provided). - PC, two monitors, headset, mouse, and keyboard will be provided. Preferred Qualifications - Associate degree or higher in Computer Science or a related IT field. - Two or more certifications such as A+, Security+, Network+, or CCNA. Location - Preference for candidates local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC. - Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 19, 2026.

• Provide engineering-level endpoint and infrastructure support for a federal agency client • Design and maintain secure, standardized workstation images for macOS and Windows platforms, including VDI and remote access configurations • Engineer and maintain endpoint configuration baselines using Ivanti, KACE, Microsoft Intune, and Windows Autopilot; remediate configuration drift and enforce compliance policies • Implement and manage OS and application patch management processes; coordinate orchestration, post-deployment validation, and rollback • Support device enrollment, provisioning, and lifecycle management using Intune, Autopilot, Apple Business Manager, and JAMF; maintain accurate asset inventory • Configure and maintain endpoint logging and telemetry; ensure log forwarding to enterprise SIEM and EDR platforms • Follow a formal assessment-to-remediation workflow, producing Findings Reports, Remediation Plans, and Validation Reports for all engineering changes • Produce and maintain operational runbooks, knowledge transfer materials, and escalation documentation

• Lead QVC Group's enterprise AI architecture vision and roadmap, aligning on business strategy, technology priorities, and enterprise architecture standards. • Design scalable, secure, and responsible AI ecosystems across data, models, platforms, governance, and business application integration. • Translate business needs into production-ready AI solutions, partnering with product, engineering, data science, security, and business leaders from concept through deployment and adoption. • Define and embed AI engineering standards, including MLOps and LLMOps practices for testing, deployment, monitoring, lifecycle management, and continuous improvement. • Establish AI governance and architecture guardrails that address security, privacy, compliance, model risk, bias mitigation, auditability, and cost efficiency. • Provide enterprise architecture leadership and solution assurance, developing reusable reference architectures, guiding implementation teams, and aligning technology portfolios to the future-state vision. • Mentor teams and champion innovation, building AI capability across the organization while evaluating emerging technologies that can drive measurable business value.