• Serve as the primary point of contact and trusted advisor for an assigned portfolio of primary care practices across networks. • Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff. • Conduct proactive outreach to practices, maintain consistent communication cadence, and schedule all performance-related touchpoints. • Act as an advocate for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across Guidehealth teams. • Facilitate ongoing engagement through regular check-ins, performance reviews, and proactive operational support. • Deliver monthly engagement scorecards to all assigned practices and lead performance review conversations with practice leadership. • Schedule and facilitate quarterly performance meetings covering cost of care, quality metrics, HCC recapture, utilization trends, and care management integration. • Translate scorecard data and network performance benchmarks into clear, actionable next steps for practice teams. • Monitor operational performance, engagement metrics, and utilization of Guidehealth services across assigned practices. • Identify practices at risk of underperformance and escalate with supporting context to the Director team in a timely manner. • Support practices in developing and tracking improvement plans tied to shared savings performance targets. • Facilitate weekly pillar huddles (network specific, and pre-implementation) to review current practice state, surface barriers, and coordinate cross-functional responses. • Serve as the liaison between assigned practices and Guidehealth's clinical pillars — Risk Adjustment, Care Management, Utilization Management, and Quality. • Coordinate AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice level. • Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices. • Communicate practice-level barriers and needs to pillar leads and track resolution through to completion. • Maintain accurate and current practice data in HubSpot CRM — contact records, meeting logs, action items, and engagement status — on a consistent basis. • Update and maintain the network tracking items for assigned practices on a weekly basis. • Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines. • Develop and maintain standard operating procedures (SOPs), workflow documentation, and process improvements as directed. • Support scalability by identifying opportunities to standardize and improve implementation and operational processes across the portfolio. • Provide regular status updates, reporting, and operational insights to leadership. • Support organizational initiatives related to practice performance, operational scale, and service optimization.