• Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist • Stay connected and be in the know with your customers to anticipate their needs as they happen • Stay and work in an organized manner to help stay on top of issues that arise • Receive and assist live help requests from Customer Success and/or Sales • Upload links on different platforms like Wordpress, Go Daddy, Square, etc • Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon • Daily Google support • Stay organized with your Hubspot Onboarding (OB) ticket board

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience. • Lead weekly group onboarding sessions for new agent cohorts. • Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance. • Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones. • Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues. • Support faster agent proficiency by encouraging early and effective adoption of key tools and systems. • Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations. • Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities. • Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support. • Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds. • Deliver outstanding customer service to create a welcoming and empowering experience for new agents. • Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks. • Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.

• Provide virtual live-scan support for offices • Ability to coach in the moment on intraoral workflows and scan strategies • Troubleshoot minor technical issues with the 3Shape Scanner or related software • Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions • Ensure proper workflows are followed • Support standardization and best practices across all Aspen Dental-branded offices • Monitor and update support tickets in a real-time Help Desk environment • Provide relevant details on resolution steps for each issue addressed • Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product • Conduct in-depth transaction-level reviews • Discover and identify trends to present opportunities for stronger results and mitigation • Communicate with customers in response to inquiries related to trust and risk • Provide inbound email and chat-based customer service for users who need immediate assistance • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction • Work with other departments to research and resolve open questions • Efficiently work through a backlog of open issues and monitor performance of key operations • Represent the company with integrity and professionalism • Review key metrics and utilize data to make informed decisions