Role Description At Auvik the #1 rule of the Auvik Way is to Wow our Customers! The Customer Success team is the forefront of how we do this. You’ll be part of an all-star team that is focused on working with their customers to help them realize the full value of their Auvik services. With the support of tools and automation, you’ll manage a large volume of accounts of varying sizes. Leveraging your analytical and communication skills, you’ll deliver a best-in-class customer success experience through both digital touchpoints and direct customer interactions. Your focus will be on ensuring Auvik consistently delivers value that aligns with our customers' business outcomes. You’ll be responsible for driving product adoption and retention in our long tail customer base. As a Digital Customer Success Manager, you will be responsible for managing 1,500+ accounts using a variety of engagement strategies. Every day you will focus on: - Monitoring customer usage data, health indicators, and growth opportunities using CRM tools (such as Totango, SFDC), BI tools, and other systems, translating these insights into actionable execution strategies. - Actioning engagement strategies based on product adoption and usage. - Responding to customer escalations by connecting and assisting customers when they reach out to Auvik. - Educating customers on the value that Auvik can provide to their company. - Collaborating with the team to achieve retention targets by increasing usage and promoting the adoption of products. - Capturing and understanding customer feedback, ensuring it reaches the appropriate teams within the organization. - Assessing and documenting suggestions for new or improved product functionality based on customer feedback, and communicating these to the right team for potential implementation. Qualifications - 2+ years experience in working with B2B software in client-facing roles (Account management, customer success or business development), building and demonstrating business value. - Experience handling large volume of customers or experience with digital customer success strategies. - Strong conceptual aptitude and ability to learn quickly. - Self-starter with excellent organizational skills and motivated to achieve results. - Understands the importance of data hygiene. - A people person, with a friendly and positive manner. - Good analytical and problem-solving skills. - Grace under pressure. - Commitment to continuous improvement, self-development, and lifelong learning. - Thrives in a remote environment. Requirements - Experience with Managed Service Provider business structure / past experience working with B2B enterprises. - Knowledge of IT infrastructure operations or IT service provider business concepts. - Knowledge of Salesforce. - Knowledge of Zendesk. - Knowledge of Slack. - Knowledge of BI Tools. Benefits - Comprehensive health and dental benefits plan. - Wellness spending account. - GRSP matching program. - Flexible paid time off. - Paid parental leave program. - Remote working subsidies. Company Description Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide. Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas’ Fastest Growing Companies list. We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well.

• Act as the primary point of contact for implementation partners, ensuring the partner has the necessary resources and both technical and functional support. • Own regular partner status calls to discuss partner project delivery status and delivery concerns. • Build and maintain strong relationships with partners to drive success of OneStream implementations and partner success. • Serve as a co-liaison with Partner Alliances between partners and internal teams (Support, Remote Consulting, Partner Enablement, Engineering, Customer Success), focusing on creating value for the partner by guiding them to appropriate teams and processes when needed. • Monitor and support partner led implementations to ensure adherence to project delivery and partner success. • Enable and engage partners with functional information, new features, and solution content. • Identify opportunities to improve partner processes and develop strategies to improve efficiency.

Teach assigned courses in Economics, utilizing professional expertise to enhance curriculum effectiveness. Maintain high academic standards, provide timely feedback to students, and establish strong faculty-student relationships to support learning...

• Manage and serve as the primary point of contact for all post-sales activity for AppOmni’s top enterprise customers through strong relationship-building, product knowledge, planning and execution • Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value. • Ensure that a plan is in place with each customer for deployment, change management and adoption programs. Monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy. • Introduce and implement new products and features as they become available, with the support of the AppOmni Technical Account Manager and/or Implementation Manager. • Increase customer retention by conducting regular health check meetings for tactical items, and performing strategic business reviews for alignment of objectives and outcomes • Track accounts to identify churn risk and work actively to eliminate that risk; own the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals. • Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers • Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs • Simultaneously manage multiple enterprise customers who are at different points in the account lifecycle • Evangelize customer success stories with the Marketing team • Above all, put customer’s needs first and demonstrate customer obsession