Whatnot: Buy, Sell, Go Live
Trust & Safety Agent – New Grad
Location
Arizona
Posted
79 days ago
Salary
$24 / hour
Seniority
Entry Level
Job Description
Trust & Safety Agent – New Grad
Whatnot
• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product • Conduct in-depth transaction-level reviews • Discover and identify trends to present opportunities for stronger results and mitigation • Communicate with customers in response to inquiries related to trust and risk • Provide inbound email and chat-based customer service for users who need immediate assistance • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction • Work with other departments to research and resolve open questions • Efficiently work through a backlog of open issues and monitor performance of key operations • Represent the company with integrity and professionalism • Review key metrics and utilize data to make informed decisions
Job Requirements
- A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
- Strong communication skills, you can explain things clearly and compassionately
- A customer-first attitude and a desire to solve problems with ownership
- Ability to multitask and learn new systems quickly
- A team player mindset with a drive to improve processes
- Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
- Exposure to support tools (e.g., Zendesk, Intercom) is a plus
- Weekend availability required
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
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