Title: Director of Client Operations Location: Brentwood United States Job Description: Premise Health is Different on Purpose Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. Is a subject matter expert and provides expertise managing and mentoring Health Center Leadership staff. This is a full time, remote Director of Client Operations role supporting our East region. What You'll Do - Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends. - Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies. - Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes. - Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support. - Identifies and requests participation from corporate departments in strategic meetings as client needs dictate. - Owns client/site meetings, committees, and task forces to support strategic initiatives and goals. - Operational lead on implementations post-go-live. - Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc). - Demonstrates the ability to effectively manage complex multiple lines of service and clients. - Provides effective leadership, coaching, and mentoring at the site level. - Builds talent to proactively manage additional LOS. - Participates in sales process. - Escalation point for clients. - Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc. - May be asked to complete ad hoc projects. - Manages site level supervisors. - Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate. - Coordinates and communicates across virtual sites and shares best demonstrated practices with peers. - May be asked to complete ad hoc projects. - Oversees the management of up to 15 health centers with multiple lines of service. - Manages the relationship of up to 10 clients. - Manages a portfolio of $2M - $10M in Gross Annual Revenue - Manages (direct and indirect) up to 10 - 50 FTEs. What You'll Bring - Bachelor's degree in a related field preferred or equivalent experience. - 10+ years' experience in a business environment or related industry, managing others - Experience managing virtual teams - Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred. - Experience in an Operations function desired - Prior budget and P&L responsibility desired - Demonstrated experience with medical information management systems - Demonstrated process or efficiency management. - Strong Excel, PowerPoint, Word and Outlook skills required - Strong written, verbal and presentation skills required - Excellent demonstrated follow up skills & attention to detail - Ability to work both independently and as a team member - Strong relationship building skills - Ability to interact at all levels of the organization (both internal and external) - Demonstrated strong leadership skills - Demonstrated adaptability and ability to manage change - Knowledge of Workers' Compensation, Medicare and/or clinical standards of practice preferred. Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits. Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. Premise provides its reasonable and genuinely expected range of compensation for this job of $120,000.00 - $157,600.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. This position is eligible for an Annual Performance Incentive that is a percentage of base salary and awarded based upon individual annual evaluation and company financial performance. For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.

Role Description Are you a hands-on problem solver who thrives on building reliable, scalable, and secure infrastructure? We are looking for a Development Operations/Cloud Systems Administrator to become a core part of our technical team. In this role, you will own and evolve the infrastructure that powers our platforms in one of the most fast-moving industries in the world. Key Responsibilities - Design, implement, and manage our cloud and server infrastructure, with a strong focus on Hetzner Cloud environments. - Build and maintain Kubernetes clusters to ensure scalable, resilient application deployment. - Automate deployment pipelines and CI/CD workflows to enable fast, reliable software delivery. - Monitor system performance proactively, troubleshoot issues, and optimize for uptime and efficiency. - Implement and enforce security best practices, including IAM policies, encryption, and compliance with data protection regulations. - Drive and improve our containerization strategy across all platforms. - Collaborate closely with development and data teams to align infrastructure with product needs. - Plan and execute regular system updates, backups, and disaster recovery procedures. - Stay current with the latest DevOps practices, cloud technologies, and industry developments. Qualifications - Proven experience as a Cloud Systems Administrator, DevOps Engineer or in a comparable role. - Strong, hands-on experience with Hetzner Cloud - including server provisioning, networking, firewall configuration and management of dedicated and cloud instances. - Deep expertise in Kubernetes, including cluster setup, scaling, management and troubleshooting in production environments. - Solid experience with containerization technologies such as Docker and Helm. - Proficiency in CI/CD tools and monitoring solutions. - Experience with AWS is a plus. - Strong problem-solving mindset with the ability to work independently in a fast-paced environment. - Clear and effective communication skills, with a collaborative approach to teamwork. - Highly organized with a sharp eye for detail. - Very good command of English; additional language skills are a plus. - Ideally Naples based. Benefits - Become a part of our lively and energetic global team, where teamwork sparks innovation and creativity! - Competitive salary that truly recognizes your value and contributions. - Culture fosters both personal and professional development, providing plenty of chances to learn, grow, and move forward in your career. - Join a supportive environment that motivates you to reach your full potential, surrounded by talented colleagues who share your enthusiasm and commitment to excellence. How to Apply Send your resume that showcases your successes along with a brief cover letter in English only. Recycled cover letters, applications other than in English or spam applications will not be considered. Please take a few minutes to write us a personal note, less is more. Thank you!

• Extract and consolidate management reports; • Monitor process quality using dashboards and KPIs; • Identify opportunities for operational improvement and optimization; • Perform data analyses to generate strategic insights; • Support decision-making by preparing reports and presentations; • Collaborate with cross-functional teams to contribute to operational excellence and achieve business results.

Provide non-licensed clinical and clerical support, facilitate care coordination and patient logistics, maintain communication with care teams, and accurately document information in compliance with policies and regulations.