• Support customers through the press release distribution process from submission to delivery • Troubleshoot formatting, scheduling, publishing, and distribution issues • Assist customers with newsroom management and publishing functionality • Monitor release status and provide updates or confirmations as needed • Escalate technical issues to Product and Engineering teams when appropriate • Communicate clearly and professionally during urgent or time-sensitive situations • Maintain and improve internal documentation, workflows, and operational processes • Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

• Partner with Sales leadership to support territory planning, quota setting, and capacity modeling • Support annual and quarterly sales planning cycles, including budgeting and target setting • Identify and drive process improvements across sales operations and planning workflows • Serve as a trusted adviser to sales teams and channel on pricing, product configuration, and business terms to support the sales effort • Manage and administer the CRM application, Salesforce.com, and become an authority in the application while providing general administrative support for the tool • Redesign and improve existing sales and operational processes as the organization evolves • Ensure data accuracy and integrity across CRM, forecasting, and reporting systems • Collaborate cross-functionally with Finance, Marketing, and Supply Chain to align plans and assumptions

• Coordinate ASL interpreting and captioning service requests from intake through completion. • Schedule and manage accessibility services for meetings, conferences, and events across multiple regions. • Communicate with clients, interpreters, and captioners regarding assignments, logistics, and updates. • Manage contractor availability, assignment placement, and ongoing communication. • Handle scheduling changes, cancellations, urgent requests, and coverage needs. • Monitor assignment fulfillment and service quality, escalating issues as needed. • Maintain accurate scheduling records, documentation, and operational data. • Support contractor recruiting and onboarding processes as needed. • Identify and implement process improvements and workflow efficiency. • Assist with workforce planning and resource coordination across regions.

Role Description Peraton is seeking an experienced Systems Engineer to serve as our Secure Virtual Desktops Lead to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades, and sustainment of products and services to achieve our client’s global Enterprise IT Infrastructure missions. The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This position serves as the team leader for engineers and administrators providing secure virtual desktops services. - Design, develop, implement, deploy, and maintain secure VDI environments and solutions. - Manage session hosts, master images, golden images, application layers, profile containers, and policy configurations. - Design and develop enterprise IT solutions across co-locations, data centers, and cloud environments. - Evaluate and incorporate emerging technologies into the VDI to enhance server performance. - Evaluate VDI user and client needs as well as their experience to determine need for enhancements. - Monitor VDI performance and resolve any issues. - Monitor tools that provide critical insights into workloads, depletion of resources, and peak loads of servers. - Ensure data accessibility and security. - Test and troubleshoot hardware and software issues for effective resolution that resolves root causes. - Assess network and server architecture for efficiency, improvements, or upgrades. - Create and maintain detailed documentation of the data center’s layout, systems, and processes. - Travel may be required within the National Capital Region (NCR) on an as-needed basis for customer or corporate requirements. Position is Contingent on Contract Award Qualifications - Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance. - Minimum of 8 years relevant experience with a Bachelor’s degree (Master’s degree and 6 years of relevant experience; High School Diploma and 12 years of relevant experience). - Certifications: SEC+ or CISSP. - Proven work experience designing/implementing VDI. - Familiarity with commercial off-the-shelf (COTS) solutions and their integration into enterprise environments. - Experience working in cloud environments. Requirements - Active TS/SCI with Poly clearances (preferred). - Experience in enterprise IT infrastructure, cloud solutions, and colocation services. - Analytical skills for cost-benefit analysis and IT strategy development. - ITIL or other applicable professional certifications. - Knowledge of tools such as Microsoft Office Suite, Visio, and Salesforce software. Benefits - Target Salary Range: $112,000 - $179,000. - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.