Provide non-licensed clinical and clerical support, facilitate care coordination and patient logistics, maintain communication with care teams, and accurately document information in compliance with policies and regulations.

• Support customers through the press release distribution process from submission to delivery • Troubleshoot formatting, scheduling, publishing, and distribution issues • Assist customers with newsroom management and publishing functionality • Monitor release status and provide updates or confirmations as needed • Escalate technical issues to Product and Engineering teams when appropriate • Communicate clearly and professionally during urgent or time-sensitive situations • Maintain and improve internal documentation, workflows, and operational processes • Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

• Partner with Sales leadership to support territory planning, quota setting, and capacity modeling • Support annual and quarterly sales planning cycles, including budgeting and target setting • Identify and drive process improvements across sales operations and planning workflows • Serve as a trusted adviser to sales teams and channel on pricing, product configuration, and business terms to support the sales effort • Manage and administer the CRM application, Salesforce.com, and become an authority in the application while providing general administrative support for the tool • Redesign and improve existing sales and operational processes as the organization evolves • Ensure data accuracy and integrity across CRM, forecasting, and reporting systems • Collaborate cross-functionally with Finance, Marketing, and Supply Chain to align plans and assumptions

• Coordinate ASL interpreting and captioning service requests from intake through completion. • Schedule and manage accessibility services for meetings, conferences, and events across multiple regions. • Communicate with clients, interpreters, and captioners regarding assignments, logistics, and updates. • Manage contractor availability, assignment placement, and ongoing communication. • Handle scheduling changes, cancellations, urgent requests, and coverage needs. • Monitor assignment fulfillment and service quality, escalating issues as needed. • Maintain accurate scheduling records, documentation, and operational data. • Support contractor recruiting and onboarding processes as needed. • Identify and implement process improvements and workflow efficiency. • Assist with workforce planning and resource coordination across regions.