Bon Secours Health System

Role Description The Contact Specialist role is a part of the Physicians Services, Enterprise Contact Center within Bon Secours Mercy Health. Under the leadership of the Enterprise Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational success of providing a white glove patient experience with patient safety being a priority. - Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging. - Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center. - Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require. - Organizes work/resources to accomplish objectives. - Participates in Peer mentor/mentee program. - Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor. - Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. - Meets productivity requirements to ensure excellent care is provided to patients. - Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers. - Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies. - Must be able to work with minimal supervision. Qualifications - High School Diploma or GED. College experience preferred. - 1-2 years of customer service experience required. - Contact Center experience preferred. - Medical terminology preferred. - Critical Thinking and problem-solving skills required. - Active listening skills required. - Prior healthcare experience preferred. - Medical insurance experience is a plus. - Solid computer knowledge and skills, including the ability to navigate complex systems and ability to troubleshoot is required. - Ability to multi-task required. - Excellent written and verbal communication skills, including spelling and grammar required. - Previous experience using EPIC, Salesforce or other customer relationship management software preferred. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) VICE PRESIDENT INTEGRATION MANAGEMENT | REMOTE This position delivers executive oversight for mergers, acquisitions, divestitures, and key partnership integrations, supporting the achievement of strategic, financial, operational, and cultural goals. The VP shapes integration strategies, governance, and decision-making frameworks, and partners with senior leadership to ensure integrations advance the organization’s operating model and growth objectives. This position also provides enterprise program governance and oversight for the EBITDA margin optimization program. Essential Job Functions - ​Provide enterprise executive leadership and accountability for the successful integration of all acquisitions, mergers, divestitures and strategic partnerships with transaction values up to or exceeding $10Billon, ensuring disciplined execution, value realization, and risk mitigation across BSMH. - Set and lead enterprise integration strategies, partnering with senior executives to align transaction objectives with the BSMH operating model, long-term growth strategy, and capital allocation priorities, while exercising independent judgment on sequencing and risk exposure. - Own BMSH integration governance and performance oversight, including synergy validation, risk escalation, and value tracking, and regularly report integration progress, risks, and value realization outcomes to executive leadership team(s) and the BSMH Board of Directors. - Establish, lead, develop, and scale an enterprise integration management office (IMO) providing executive direction to integration leaders and cross-functional teams while driving alignment and accountability across business units and functions. - Define and steward the enterprise integration framework and playbook, including standard decision rights, governance models, financial rigor, and performance expectations to ensure consistency, repeatability and scalability across all transactions. - Lead executive-level integration operating cadence, enabling timely decision-making, proactive risk management, and sustained alignment across stakeholders. - Maintain ultimate accountability for integration risk and outcomes intervening directly where execution, value realization, or enterprise objectives are at risk. - Partner with associate and external communications, organizational change leadership to ensure clarity, transparency, and alignment across executives, leaders, and impacted stakeholders throughout integration lifecycle. - Serve as the enterprise authority on integration strategy and best practices, leveraging external benchmarks and industry insights to continuously improve transaction performance and long-term value creation. - Partner with executive leadership to identify, prioritize, and execute high-impact EBITDA margin improvement initiatives, delivering greater than $400M in annualized financial impact. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. REQUIRED - Bachelor’s degree in Accounting, Finance, Healthcare Administration, or comparable discipline - 10 years’ progressive leadership experience in healthcare, corporate development, integration management, or enterprise program leadership - Demonstrated experience leading multiple, concurrent, enterprise-scale integrations with material financial and operational impact - Proven ability to lead cross-functional activities spanning operations, finance, clinical, IT, HR, and supply chain, with accountability for outcomes - Experience presenting to executive leadership teams and Boards of Directors - 5+ years’ direct team leadership experience - Demonstrated experience administering project management software platforms PREFERRED - Master’s degree in Accounting, Finance, Healthcare Administration, or comparable discipline - Project Management Professional (PMP) Certification Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Finance Operations - Core It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Fully Remote 8:00 am - 4:30 pm EST Contact Specialist role is a part of the Physicians Services, Enterprise Contact Center within Bon Secours Mercy Health. Under the leadership of the Enterprise Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational success of providing a white glove patient experience with patient safety being a priority. Responsibilities - Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging - Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center - Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require - Organizes work / resources to accomplish objectives - Participates in Peer mentor/mentee program - Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor - Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information - Meets productivity requirements to ensure excellent care is provided to patients - Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers - Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies - Must be able to work with minimal supervision Qualifications - High School Diploma or GED. College experience preferred. - 1-2 years of customer service experience required - Contact Center experience-preferred - Medical terminology preferred - Critical Thinking and problem-solving skills required - Active listening skills required - Prior healthcare experience preferred - Medical insurance experience is a plus - Solid computer knowledge and skills, including the ability to navigate complex systems and ability to troubleshoot is required - Ability to multi-task required - Excellent written and verbal communication skills this include spelling and grammar required - Previous experience using EPIC, Salesforce or other customer relationship management software preferred Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Enterprise Contact Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Deliver exceptional nursing care by assessing patient status, developing care plans, collaborating with interdisciplinary teams, and ensuring a safe environment while acting as a patient safety advocate throughout the hospital departments.

Role Description We are delighted to announce an opportunity for a Business Analyst (Pharmacy) and are now inviting applications from suitably qualified and experienced candidates. BonsConnect is deployed across two of the five BSHS hospitals, with the remaining three due for implementation in 2026. Key activities in the programme will include: - Standardisation: Evidence informed leading practice will be supported by the clinical and non-clinical standardization and the implementation of an electronic health record. - Build and Test: Configuration and testing of the EHR software to meet BSHS needs. - Change Management and Training: We will ensure that clinical and administrative users of the system are ready to use the system at go-live. - Stabilisation and Optimisation: Recognising that there will inevitably be gaps between the as-built system and the ideal system, we will work to ensure the system is stable and delivering core functionality, before moving to optimize the system to meet further needs. The Business Analyst will work as a core team member within the relevant Clinical working group and will focus on building, configuring, testing, training, documenting and integrating the Electronic Health Record. Qualifications - M. Pharmacy qualification & Registration with the Pharmaceutical Society of Ireland (PSI) or entitlement to be registered. (Essential) - Evidence of Continual Professional Development (CPD). (Desirable) Requirements - Have at least one (1) year of satisfactory post-qualification experience. (Essential) - Hospital pharmacy experience, with a strong understanding of inpatient medication workflows, including medication reconciliation, verification, dispensing, and clinical review. (Essential) - Previous employment in a healthcare setting where an electronic health record was implemented. (Desirable) - I.T project / health informatics experience. (Desirable) - Familiarity with hospital pharmacy drug formularies, e.g. procurement rotations completed. (Desirable) Skills - Excellent analytical and problem-solving skills. - Strong interpersonal and communication skills. - Self-starter with the ability to work on their own initiative as well as part of a team. - Proven multitasking experience whilst maintaining a high attention to detail. To Apply Please submit your application through Workday.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive Business Technical System Analyst - Physician Services - Enterprise Contact Center Primary Function/General Purpose of Position The Business Technical Systems Analyst plays a key role in strategizing, developing and implementing long-term best-practice solutions through technology. This role provides business and Information Technology (IT) system analysis to support complex business processes and IT systems within the organization and maintains a thorough understanding of strategic and technological roadmaps. Contributes to strategy decisions and partners with IT and operational leaders to drive execution according to those plans. An integral part of this role is to work with operational leaders on technology optimization, workflow design, and solution implementation. This role is responsible for assisting with education development, operational process improvement, researching and identifying technology best practices, troubleshooting, and providing on call support for BSMH managed technologies, expediting root cause technology solutions, change management, and reporting results. Essential Job Functions - Gathers IT and operational new business development requirements by analyzing technology and operations, assists with determining project scope, documenting results, and communicating clearly and effectively to stakeholders. Acts as a liaison between the technical development team and stakeholders to ensure all requirements are met. - Analyzes business and IT system processes and recommend best practice changes to policies and procedures, troubleshoot issues, and recommend solutions, assess change impact on business processes, and develop process flows. - Provides subject matter expertise in the business area(s), providing operational knowledge as well as functional IT system knowledge to assist stakeholders with setting business priorities, meeting goals, and strategic growth. - Leads and/or participates in business discovery sessions, developing IT requirements, functional IT system analysis and design, IT system review and test, develop process flows, review and developing training materials and user guides, troubleshooting business problems, and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed. - Works with clinical staff to optimize technology and service. Acts as a technical expert to assist with identification of best practice to support customer and business needs. - Oversees and manages technology systems utilized within the organization and coordinates any required internal or external vendor services. - Provide after hours on call support for technologies managed by BSMH Physician Services This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Business Analyst Certification (preferred) Education Bachelor’s degree in IT, business, or related field (required) Master’s degree in IT, business, or related field (preferred) Work Experience 3 years of experience in related Customer Relationship Management (CRM), contact center or healthcare environment information technology. (required) 5 years of experience in related CRM, contact center or healthcare environment information technology. (preferred) Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS. (preferred) Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred) Training None Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Enterprise Contact Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Job Summary Physician Recruiter will be responsible for working with Group Director, Service Line and Hospital Leadership to ensure the Group achieves it Provider Recruitment goals. ***This position is primarily remote, but hire must be local to Charleston, SC to go onsite for site visits and to support interviews. Essential Job Functions - Responsible for candidate cold calling, lead generation, pre-screening and appropriate follow-up for physician and APC candidates in designated specialties and service lines. - Conducts telephone screening interviews with physician and APC candidates. - In coordination with the Ministry and Group recruitment team, develops effective recruitment strategies/campaigns for recruitment of physicians in training and in practice in designated specialties including direct mail, advertising, residency programs, and state/national medical organization and specialty meetings. - Maintains open and responsive communication between Recruitment Department, Hospital administration team, service line leadership, appropriate Practice personnel and candidates. - Will attend physician’s and APC facility/community site visits to include tours of the community(s) and housing options, meetings with facility administration, key medical staff members and tours of the facility(s) - Serves as liaison with candidate, practice, Service Line Leadership and Vice President regarding contractual and other issues. - Represents the Ministry at association meetings and physician training programs. - Conducts activities with systems and CRM to maintain accurate and comprehensive files such as candidate records, internal and external reports and correspondence. - Identifies and evaluates trends on healthcare recruitment, including location conditions, economic conditions and competitive institutions to develop innovative strategic plans to respond to these trends. - Work with corporate legal department to assure adherence to guidelines, rules and regulations - Maintains CRM of all candidate information to include curriculum vitae, contact information, internal referrals and follow-up information. - Responsible for regular updates in CRM for candidate referral and opportunity status This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification ASPR, obtain 101 certification within 6 months of hire Education Bachelor’s Degree (required) Work Experience 3-5 years' experience of recruitment or related physician relations, business development or sales activities. Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Recruitment It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Principal Data Analyst - Physician Services Job Summary: The Principal Data Analyst and Liaison works closely with BSMH leadership, team members, and representatives from all organizations (served to ensure data capture and integrity is maintained and reported in a manner promoting / enhancing the strategic vision of each client served by Bon Secours Mercy Health).  As a technical expert within the analytics team, this individual leads the development and deployment of advanced analytics to support strategic decision-making across the healthcare system and maintains effective communication with all appropriate stakeholder groups during the project development process.                                  Essential Functions: - Partners to maintain and/or develop innovative methods to meet client information needs using design principles for creating meaningful displays of quantitative and qualitative data to facilitate effective business decision-making.   - Follow consistent practices to ensure data integrity and deal with imperfections in data. Effectively process structured data; proficiently integrate data sets from various sources; draw conclusions from data. Collaborate with business stakeholders as needed to ensure solid data understanding and proper data transformation; work cross-functionally with development and engineering teams. Analyze large amounts of information to discover trends and patterns; confidently draw conclusions from data and gain actionable insights from data. - Uses strong analytic skills working with various data and reports, generates analysis, draws conclusions, discovers insights and makes recommendations in line with the scope of work. - Creates descriptive reports that monitor metrics and outcomes. Utilizes data proactively to uncover opportunities for improvement (including advanced techniques such as forecasting, optimization and data mining when appropriate) - Identify data requirements and address unforeseen data complexities to mitigate the impact on outcome and associated decisions. - Choose appropriate data visualization tools and adhere to corporate standards for performance metrics, data collection, data integrity, query design, and reporting format; appropriate analytic methods used in the analysis. - Use of SQL/Snowflake/Databricks database to store, manipulate and query data for reporting to internal / external clients.  - Monitors data & automated reports to assure quality & accuracy in reporting Acts as contact for internal and external clients to provide education surrounding BSMH data and document adhoc analysis requests.   - Communicates customer data & intel to leadership; supporting operational efficiency and effectiveness - Works with BSMH leaders to develop tools to maintain quality, productivity and identify opportunities for improvement. - May assist in the development of the database. - Responsible for other tasks and analysis as requested/directed This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: Associates degree in IT, analytics, business or related field (required) Bachelor’s degree in IT, analytics, business or related field (preferred) Licensure/Certification: None Experience: 5-7 years of experience in data analytics or similar roles, preferably in a healthcare environment Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Enterprise Contact Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.