Grafana Labs logo
Grafana Labs

Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Senior Observability Architect

ArchitectArchitectFull TimeRemoteSeniorTeam 501-1,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

California

Posted

11 days ago

Salary

$204K - $260K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishGrafanaKubernetesPrometheus

Job Description

Senior Observability Architect

Grafana Labs

• Serve as the primary technical point of contact for a portfolio of Grafana customers. • Design the observability maturity journey of customers and assist them on that path. • Provide expert-level troubleshooting and guidance to drive adoption. • Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience. • Advise clients on best practices and strategies for leveraging our technology to achieve their business goals • Collaborate with clients to develop and execute technical roadmaps. • Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features. • Develop and maintain strong, long-term relationships with key stakeholders. • With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle. • Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment. • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests. • Conduct training sessions and workshops to educate clients on our technology. • Develop and deliver technical documentation, guides, and tutorials. • Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects. • Prepare and present reports on client metrics, achievements, and areas of focus.

Job Requirements

  • Located on the West Coast
  • Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
  • Experience deploying and operating Kubernetes.
  • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
  • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
  • Proven ability to manage multiple clients and projects simultaneously.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal skills.
  • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
  • Ability to travel as needed to meet with clients (up to 25%).
  • Identify and provide timely workarounds and solutions to meet a customer’s business needs.
  • You have some observability expertise, preferably architect level
  • First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
  • You will love solving technical challenges and thrive on bringing creative solutions to our customers

Benefits

  • 100% Remote, Global Culture
  • Scaling Organization
  • Transparent Communication
  • Innovation-Driven
  • Open Source Roots
  • Empowered Teams
  • Career Growth Pathways
  • Approachable Leadership
  • Passionate People
  • In-Person onboarding
  • Balance is Key - 30 days annual leave

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