• Make outbound calls and handle customer contacts through all channels to meet the goal of converting leads to generate new units, RMR and sales • Handle inbound residential leads for all areas and close sales for both new and existing customers, including addons and upgrades • Achieve monthly quotas for new units, RMR and bookings • Work with existing customers who are moving to a new location • Capture both the COE sale and the customer’s new property • Proactively communicate with existing customers to increase sales of our products and services • Contact with customers within 6 months of contract renewal and review services and opportunities for addons and upgrades with the goal of renewing contract with customer • Generate new units, RMR and bookings from referrals obtained through existing sales contacts • Support specific lead generation projects through various outbound & inbound campaigns

• Account Executive quarterbacking each deal and the main point of contact for your customers. • Selling the entire Customer 360 Platform across a prospect account set. • Creatively break into net new logos in your assigned territory and introducing them to Salesforce. • Prospect into every line of business. • Collaborative selling techniques and partnering with internal resources in order to drive additional value and expertise. • Generating pipeline that leads to closed revenue and quota attainment. • Selling on value and return on investment vs. technical functionality. • Building credibility and trust while influencing buying decisions. • Creating demand by uncovering business problems and matching them to our solution.

• We are seeking a Mid-Market Account Executive to help us win Mid-Market accounts (100-1k employees) by managing the full sales cycle from pipeline generation through to closed-won. • In this role, you'll focus on new logo acquisition. Our emphasis is on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement.

• Own a defined book of target accounts and a pipeline target. Hit it. • Prospect, discover, demo, negotiate, and close. You own every stage. • Build pipeline through AI-augmented outbound (email, LinkedIn, phone, video) on accounts where the GTM Engineer surfaces strong intent signals. • Qualify and convert inbound leads from website, events, content, and paid channels. • Run consultative discovery with senior regulatory, quality, and compliance leaders. Understand their compliance pain, map it to our platform, and articulate ROI clearly. • Lead live product demos. Sales engineering supports on the complex ones. • Drive multi-stakeholder buying committees across regulatory, IT, procurement, and legal to closed-won. • Maintain Salesforce as your source of truth. Every account, contact, activity, opportunity, and stage logged accurately. • Leverage tools for call review and self-coaching. Contribute to peer development. • Work closely with the GTM Engineer to test new signals, plays, and sequences. Feed insights back into the engine. • Help define the mid-market playbook: ICP refinement, qualification criteria, demo flow, objection handling, and pricing patterns that future AE hires will inherit.