• Ensure customers attain desired outcomes using our product or service • Act as a bridge between the company and its customers • Conduct legal research and draft legal documents • Provide support on legal matters to enhance service quality • Handle customer service requests correctly and quickly • Support customers with tech setup for source code management connections • Work with leads to guide them about services via email and chat • Draft reports based on customer information inspection • Manage legal drafting and prepare required documents for client sharing

• Legal Strategy: Lead the development of personalized legal strategies for each client, aligning them with their unique legal circumstances. • Quality Control: Meticulously review application packets, declarations, and motions for family-based petitions, consular processing, T-Visas, SIJS, VAWA, and waivers. • Team Leadership: Grade and provide constructive feedback to paralegals and legal assistants to ensure accurate and timely document delivery. • Client Representation: Conduct exhaustive initial reviews to identify legal issues and represent clients in Adjustment of Status (AOS) interviews before USCIS. • Administrative Support: Serve as "Attorney of the Day," providing legal guidance to the team and attending operational meetings. • Participate in the Consultation Day Events.

• Manage moderately complex civil litigation for American Family and our insureds, following established guidelines and the highest ethical standards • Analyze cases, strategize for optimal outcomes, and pursue settlements when appropriate • Lead discovery, draft pleadings and briefs, and conduct research to support your litigation strategy • Represent clients in trials, mediations, arbitrations, and settlement conferences • Advocate for our clients in state and federal courts, administrative tribunals, and regulatory hearings • Stay ahead of legal trends and ensure our policies remain strong and enforceable

• Execute disciplined follow-up on prospects who are not ready to book. • Utilize Lawmatics (CRM) to manage all leads and communications. • Follow all intake scripts, checklists, and workflows exactly as designed. • Clearly communicate value and expectations to prospective clients. • Consistently move leads forward through the pipeline. • Maintain accurate, complete, and timely records of all interactions. • Book strategy sessions with qualified leads. • Qualify callers based on firm-established criteria. • Collect consult fees at the time of booking. • Navigate sensitive conversations. • Serve as the first point of contact for prospective clients via phone.